-
January 2024 by Lorelei Cheung
Any of the 5 star reviews were likely left when this place was EZ Storage (they were amazing). Since Public Storage took over management the place is awful.Office is rarely open, gate has been left open for weeks, mice/rat droppings in the units with no one to contact, trash in the bay area, dirt in the elevators and up the walls, broken hand carts, and more.I even tried emailing the manager and never got a reply.Just to make things even worse, Public Storage has increased our rates every 6 months since they took over.Do yourself a favor and look elsewhere.
-
December 2023 by Ximena Chavez
Iris & Ema were very helpful today when I called to ask about storage prices. They were truthful about how much it would cost and explained how to move in very well. I am definitely going to try to store here in the future!!
-
October 2023 by Notso Fancie
? RAT AND MICE INFESTATION!!!I came to close out my storage with my newborn baby. I had 2 suitcases and a box of diapers. Open the door and RAT DROPPINGS everywhere.I made a report to the office and told them I'll be back in 30 minutes.When I came back, there were dead mice in the hallway and movement of mice in the storage units. I asked if he bombed the place and the superintendent lied.He bombed the facility while my newborn was present. He also stared not to touch the belongings and they would clear up the room and box my belongings.Well it's been over a month and I haven't heard from them.They are still charging my account.I had to take my newborn to the Doctor's to see if he was affected from the poison.This is unprofessional and inhumane of them to do this.They could have poisoned my newborn son.Lies, deception, and unprofessionalism.DO NOT RENT FROM HERE!!!!!!!POOR BUSINESS!
-
October 2023 by Quang P
That storage was ok. Its weird how they don’t have any trash bin to throw some trash or dump the boxes. Also they increase your rate annually. From 130 to 170. I decided end subscription and moved
-
September 2023 by Google user
Renter Beware renting at this facility. I have been a long time storage renter. I never had any problems until I moved here. I was told they don’t have an exterminator until they have enough mice problems. This is what I found when I went to my unit today..
-
September 2023 by T Elliott
The Staff here is AMAZING and they care about the customer. Had a WONDERFUL experience and would rate at a 10 and deff would recommend to family! You guys are AWESOME ! THANK YOU FOR EVERYTHING
-
September 2023 by cathy cook
Renter Beware renting at this facility. I have been a long time storage renter. I never had any problems until I moved here. I was told they don’t have an exterminator until they have enough mice problems. This is what I found when I went to my unit today..
-
September 2023 by Ian Lafferty
My stuff was ruined by a leak in the ceiling above my unit and they could care less! It destroyed priceless, sentimental heirlooms passed down from my late father. I informed the front desk person who could only give me the property manager's number. I filed a claim with the insurance who told me there is nothing they can do and when I tried to contact the property manager again, they tried to smoke me out and avoid my constant calls and e-mails. The staff is very unprofessional, and this storage facility is trash. I have to resort to legal action just to get a response from anyone. Do yourself a favor and pay to store your stuff with a company who cares... They don't! Honestly this place should be shut down!
-
August 2023 by Deandria Mcclain
Lovely storage facilityStaff was very friendly and knowledgeablePrices are very fair
-
July 2023 by darius hamilton
Drew was an awesome help, he helped my wife and I choose a unit for our family needs. His professionalism will keep us here for a while! Thank you again Drew!
-
July 2023 by Norman Parham
IRIS was very knowledgeable and very polite as well as polite. I am very happy and grateful
-
June 2023 by Orion Cook
Manager Iris was friendly and helpful during my stay. Asked if there was anything I needed. She got me set up on the app for easy access!
-
June 2023 by Khalil Fofanah
Miss Iris she was the best she was clocking out, but still helped me get everything I needed to get done and I had her waiting an extra 45 minutes to help me out. I would definitely go to Public Storage every day any day because of her‼️
-
June 2023 by Garrett Jakubek
I have held a unit here for over 6 years now and today was the first time I have ever been so happy to have my unit here. Iris in the front office was such a great help and a pleasure to work with! Thank you Iris for keeping me a member at the Public Storage in Sterling.
-
June 2023 by Danielle J.
The process for getting a storage unit here was so quick and simple! The setup they had while moving my belongings into the unit made everything so much easier.
