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January 2021 by Nadi Abrar Haque
Brand new Audi, amazing car
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October 2020 by Emmanuel Mavromatakis
Overall a pleasant experience. Jen was very nice from beginning to end and accommodated my special requests for drop off and return close to my home. I had a few complications at the return location where they wanted to charge me erroneously for small door dings that were already on the rental. When I reached out to Jen and made her away of the situation she took care of it for me right away and told me not to worry about it. She is great person and a great business woman. Thank you Jen!
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August 2020 by Umberto Gaglione
Terrible representative, never picked up phone calls and never calls back after leaving voice-mail. Representatives name was Jen, don't bother calling as she doesn't care about the customers trying to rent a car. I spent two whole days trying to give them my business but they didn't seem to want it. Anyone looking to rent a car here run away fast!!!
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September 2017 by Marty Doucette
My wife and I needed a full-size car for a week of business and travel in both Washington, D.C. and in and around NYC. Upon pickup, we were informed that the site had run out of full-size cars and we were asked if we would instead take a Suburban for no extra charge. Although the offer was gracious, we expressed our concern that the additional cost of gasoline would be restrictive. We were then offered the use of the Suburban with no additional gas charges. Extraordinary! Thanks for the great upgrade and thanks for the problem solving solution regarding fuel expenses.
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September 2017 by Jennie Murphy
Excellent service. Friendly, well-organized, and efficient. We accidentally left a phone in the rental when we turned it in at the airport, and didn't realize it until we got to our gate. The staff really pulled together to get the phone onto a shuttle and to meet us at the terminal to get it back to us just in the nick of time. Thank you!
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September 2017 by Debra Young
Another great experience with Enterprise! The staff is always extremely welcoming and strive to ensure everything is perfect - and it was. We rented an Expedition to give us more space for vaca traveling and enjoyed the comfort of this larger SUV. We always rent via Costco's program as it has excellent pricing and gives you the benefit of an extra driver at no additional cost.
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September 2017 by Travis Hunnicutt
This branch is by far the best car rental office I have dealt with worldwide. I have rented from this location numerous times, and every single employee I dealt with there was friendly, professional, efficient, and not aggressively trying to upsell everything. They are appropriately staffed so you don't waste time in long lines on arrival, and they quickly process you out on drop off. I highly recommend them and would not choose any other agency when renting from Dulles.
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September 2017 by Megan Denhardt
Enterprise rental is above and beyond the best, easiest and most convenient. Everything from the airport shuttle ride to friendly and smart customer service. They made my business trip all the more enjoyable. Thanks!
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September 2017 by Ted Loewenberg
They all have the same product: cars. What make the difference is the service. From the moment we were on the lot to the time we hit the road, was about 15 minutes. (I had a big bulky item in addition to a few suitcases.) The service was fast, efficient, helpful and friendly. Who could ask for more? Enterprise delivered.
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August 2017 by Tesfaye Habtehyimer
The whole experience was great! There was a little inconvenience in the shuttle operations at the airport but the staff at rentals office did a fantastic job to help me forget about the shuttle operations issues. Pickup/drop off experience was supper! In the end, I got a complementary ride to my pereffered destination. Happy to do business with enterprise again.
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August 2017 by Peter Harbauer
Awesome operation less then 5 minutes at the counter and easy return. Employees were glad to see you unlike some operations where they act like they don't like their job. Awesome folks...keep up the superior service!
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July 2017 by Richard Thomas
Enterprise continues to impress. They were able to get me into a vehicle that was comfortable and get me moving in less than 7 minutes. The first choice of vehicle was not adequate to the Enterprise CSR so she voluntarily put me in something a bit bigger with more features and got me rolling. I have used Enterprise for now 20 years and they will continue to be my choice of rentals until I can not rent anymore. Kudos!!!
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June 2017 by EZ Runner
Great location. All the staff helped me and my family get into the car and the upgrade was perfect. I had a broken leg so the help was definitely appreciated and best part didn't even ask for it. Great service and will definitely rent from them again when I head back there in a few weeks.