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March 2024 by Anika Miskar
Nice people, don't get me wrong, but do not expect to be seen by your appointment time. This place appears to be heavily understaffed. My appointment time was for 3:30 and it is now 6pm and I have not been seen. Everyone was super polite and kind despite this!
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March 2024 by hugh paige
Dr. Thanh Yang was very thorough and professional with his eye examination.The staff was friendly and courteous as well. I definitely will continue to use America's Best for Contacts and Eyeglasses.
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February 2024 by f Vidence
The worse store, the desk lady ignored us, I rather go to Walmart next to the corner
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February 2024 by SHAZEB WANI
I had an incredible experience here. Our associate Daniel wasn’t trying to rip us off in any way or pull off some tricky marketing. He gave us the best deals. We came out satisfied with pairs of glasses for me and both of my siblings. I would definitely recommend going here, especially when they have a good promotion!!
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February 2024 by Tim Small
I've had a few issues with my glasses, but Lori has been so professional, polite, patient and accommodating in getting those resolved. I really appreciate the great customer service she provides.
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February 2024 by Dave Sullivan
My eyes are really picky. I'm picky, too. So between that and some absolutely outrageous prices in the optical world I think I'm a tough customer. I've been to America's Best off and on for many years but my latest experience at the Sterling location was fantastic. The doctor there is a good listener and patient with his patients. And Lori has been there a long time and knows how to get things done and keep her customers happy. They get busy so sometimes there's a wait but it's only because others have recognized the value.
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January 2024 by Emilia Lonardo
This is my second experience with the sterling center. I walked in at 9:20 am for my 9:30 appt yesterday Jan 4th. One employee was sitting at the counter on the phone and a customer was standing at a reception desk. I informed her i was there was an appt and I was abruptly told to go to the back. I went to the back and decided to return to the front to select glass frames while I waited for the Dr. She was unbelievably rude and unprofessional..huffing and puffing and annoyed I was there. I witnessed her treating others who came in rudely too. The Dr and his staff were very professional. They get 5 star. When my exam was over, thank goodness the office manager was in and he worked with me to finalize my purchase. He receives 5 stars as well. But the semi-blond middle aged women with short hair will loose the company business as I would not have returned if they all behaved like her. She gets a negative 5! As such, I rate them a 3 overall.
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December 2023 by Dhruman Vakil
Dr. Yeng is very professional, and he is an excellent doctor. I would definitely recommend him.
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August 2023 by Bushra Chaudhry
Excellent customer service. Doctor listens you very carefully. I am very satisfied with doctor, staff, caring attitude and location
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August 2023 by Nittaya Bunprai
The worst service in the world is delayed. I got very strong glasses, headache when wearing glasses and waiting for more than 1 month, still no progress.
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August 2023 by Kavone Brooks
One of the worst customer service experiences I’ve witnessed, I used to work in optical for years in many different offices- and this by far is the worst. When I walked in nobody else was in the store and the 2 front desk employees were just carrying on as if I wasn’t there, I had to actually remind them that they’re supposed to greet their customers. Then when I found the frames I wanted one of them was flat out lying to me to upsell lenses. And then when I tried to make an appointment the other girl was rude and acted like me inquiring was bothering her. Nice selection of frames, and a good deal- but customer service is awful
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August 2023 by Nittaya in USA
The worst service in the world is delayed. I got very strong glasses, headache when wearing glasses and waiting for more than 1 month, still no progress.
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June 2023 by Zaundra C.
Excellent experience. Highly recommend them. Very friendly, knowledgeable, courteous, professional and helpful !!
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May 2023 by Erica Hayes
My experience at this America’s Best location was phenomenal! The woman who performed my pretest made me feel welcomed and ensured I was well-informed of each test portion. The optometrist, Dr. Thanh Yang, performed his due diligence by not only performing a thorough examination, but also providing me a fresh pair of contacts with the new prescription in real time to verify that I can see as expected.Last, but not least, Julius and Daniel went above and beyond! Truly made my experience special as they were welcoming and enjoyable to be around. Julius was fully prepared and professional by providing me with all of my prescriptions printed and a complimentary contact case with Bio True contact solution.I am extremely grateful and very pleased with my time at this America’s Best location. Definitely recommend!
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May 2023 by Chanel MILLER
The guy Semisi is soooo kind and patient! If he's not a manager her needs to be one! He should be training everyone! Thank you Semisi for being amazing! I appreciate you!!! Stay amazing!
