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July 2024 by Nukethepro500
The employees were nice and the store was good priced and nice.
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July 2024 by Mr. Deed
Megan “ the manager” of this place has zero customer service experience whatsoever! Definitely will not be returning.
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July 2024 by Janice Kelly
I just love going to Petco and see all the animals. They have what you need for your pet.
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July 2024 by Sean Lewis
Came to get my pup some grooming, her grinchy toes and fluffbutt was gets out of hand quickly. I usually get in the early morning and often arrive before the store is open. The staff was awesome, let me know it'd be a minute while they popped open the store and then I checked in my dog for her appointment.
Came back to such a cute little fluff-less fluff ball. Chloe did an amazing job, my dog looked amazing and was so happy! She rarely gives full-butt wags, but she was pumped after her time there. Highly recommend!
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June 2024 by Nenette Love
Do not go here for grooming! A typical groom will be roughly $80 here which is fine.
They will then add additional monies to the service that they do NOT inform you of at the time of booking. You presume the groom will be the amount that you’d chose and they wait until the groom is complete to add additional monies that the groomers claim “petco charges” but they do no disclose this until the service is complete.
The extra money is for “the shampoo and items needed to provide the groom”… items that should be included in the price that they set when you schedule the $80 groom. It’s a shame that they use these practices to skim money from customers. I recommend petsmart.
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May 2024 by Tivoni
this place is horrible i walked in to get some dog food and this is what i see #1 crusted geckos are arboreal meaning they live in trees and need looks of hides the crusted gecko i saw here was living in the same bad enclosure they kept leopard gecko with hot temperatures crusted geckos live in high humidity and that’s just the tip of the iceberg they clearly could provide proper enclosures but won’t #2 the leopard gecko was clearly UNDER FED he struggled to move properly and was extremely skinny on top of the bad enclosure #3 for the Guinea pigs they were in a tank no bigger then 10-15 gallons GROWN guinea pigs all of this is just the TIP of the iceberg this place is horrible i wish i took more pictures to truly show the bad environment.
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May 2024 by Roy Johns
Always a good experience when needing new tank mates and aqua plants. Tony, Crystal and the entire team are always helpful and knowledgeable with their pet care and clients. Super appreciative always.
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April 2024 by Sara F.
Demond did a great job grooming our husky mix. She really seemed to like him and came out very happy with a lot less shedding. Thank you :).
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March 2024 by Rick Johnson
Always helpful and they keep our desired brand of dog food in stock. I know that sounds odd but some of the other stores don't keep the same stock levels so we've started coming exclusively to Petco.
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March 2024 by Mia Canino
Petco, where the pets go!! ??
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March 2024 by Syd P
Spent a few hundred dollars over the course of 2 days, and 2 trips. Both trips I wanted to also purchase a couple of aquatic plants I was eyeing in one of the tanks. Couldn't get an employee to help me. First time was in the evening, never saw an employee in or near the aquarium section I could ask for help. Checked out with a 29 gal, and a 14 gal cube with some accessories. Came back the next day around 4 pm, grabbed a 6 gal edgelight cube, waited for about 20-25 minutes in the aquarium section, never saw an employee go by to ask for help. Headed up front to the register, asked the gal if there was someone who could help me with get plants out of the tank, she said she'd send someone back. Headed back again to wait, employee comes back and immediately tends to another customer who had just wandered into the area, then moseys off elsewhere. I honestly shouldn't have even proceeded with my purchases that day, but I went to go check out, without the plants I wanted for the second time in as many days. Told the gal I was never helped, and that I waited upwards of 30 mins to never even see an employee walk by. Her only response is that they don't staff that area until such and such time.... which is great, except I even went and asked for help I didn't get it, but then it also occurred to me-- why was there no one there the evening before during the time in which that area of the store is staffed? Good sales on tanks from time to time, however extremely lax customer service all around at all locations I've been to. I tried a second location in Manassas for a third trip this same weekend, this location had employees around... but they don't ask if you need help either, and are pretty avoidant to the point you feel like an inconvenience asking for their assistance. I might still use them for their tanks sales, but only for things I can get off the shelf myself. But I definitely won't be making any recurring purchases like my $90 bags of dog kibble, $50 cases of canned food, dog supplements, tank chemicals, filter media, dog vitamins and supplements. Hit em for the sales, but stick to Chewy for your recurring purchases and save yourself the frustration.
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February 2024 by AntiChris
Theres a caveat to this: the Grooming Staff is great. No complaints there, but this location frequently suffers from power outages, fails to honor their promotions, and it's floor staff has some of the worst conflict resolution skills I've seen as a customer.
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January 2024 by Rebeca Robles
I went to get hydrocortisone for my dog and the cashier was very nice
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January 2024 by Patricia Rudd
I called last week and left a message for grooming. I never received a call back. I called again yesterday, my number was taken and left on the groomers desk, so I was told. I was really looking forward to having my dog groomed there. I called today to get an understanding why I didn't get a call back. Not a good way to do business. (I am giving 2 stars because they gave him shots before and that was fine and there was great customer service.)
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December 2023 by Lynn Hall
Clean store, friendly staff, variety of goods.
