“Popped in here looking for a cocktail dress. I shared my budget and Joan helped me fervently. Great news - customer service is not dead. Felt like a queen being waited on. Moreover, I found a knockout red dress. Thanks, Joan!”
“Was greeted by the owner, Dale, who helped me figure out what would fit well and last a long time. Wonderfully smooth experience at a locally owned and family operated business. Great selection, thoughtful layout, and reasonable prices. If you need scrubs, this is the place to go!”
“Great quality clothing from Italy and beyond. Love that not everything in the store is 'Made in China'Some items are a little pricey however if you want quality you need to pay a little more. I'll be back for sure!”
“Everyone who works there is amazing. They are always willing to help & answer any questions you may have. They can tye-dye anything you want!! I purchased a dress that was custom-made using ice!!! It was so beautiful!!”
“Lisa and her team at the Valley View store are always helpful! When something isn’t in stock, she quickly offers to order it online and have it shipped for free. The store is clean and well stocked. Be sure to check the clearance ranks for good deals!”
“My online shopping experience has been wonderful. I was able to get a response from Shelena immediately regarding inventory questions. Also, the personal handwritten message in the packaging was very heartwarming! Thank you for such a great and smooth experience. ❤️”
“I really like the personal touch the owner provides to your shopping experience. She is great to suggest other items you may like, but never comes across as pushy. The merchandise is reasonably priced and stylish. I’d recommend this store to anyone looking for some fun clothes!!”
“I have worked with Doug Kidd for many years. He's been an absolute pleasure to work with and has never let me down. You can't go wrong with Doug Kidd and Tom James!”
“Great quality clothe that look good. The staff where friendly and very helpful. A lot of great clothes selections in many different sizes. They have some nice deals. Would reccomend this store for your kids and yourself .”
“Wonderful experience! The lady working helped my daughter find the right size for new tap shoes and was so kind and sweet to both of my little girls! We will definitely be back!”
“I have really enjoyed being a customer at this store. I’ve been going there since I got started in fly fishing almost 2 years ago. The staff is always very friendly and easy going about anything I have questions on. They’re all knowledgeable on the local area and aren’t pushy about things, but happy to help me find what I need, giving it the feel of a small local shop. Customer service is amazing. I snapped my rod in my door and called the store and they helped me get a new section and I was out fishing within 48 hours. Also had an issue with my waders and they took care of it instantly. Service like that you won’t get with any competitor rod or wader brand. The ability to walk into the local store and talk to knowledgeable people and get help with issues makes this store stand out.”
“Fantastic kind and helpful staff! My husband and I ordered and purchased several pairs of shoes. It took a fair amount of time, and both the owner and employee doing the transaction were very friendly and seemed happy and appreciative to help us. I will absolutely be back next time I am in the market for new shoes and a friendly face!”
“I'm so glad this store made it to Roanoke! They have great, stylish clothing for an affordable price. The staff is always friendly and helpful. Everytime I visit all the employees are working hard to keep the store looking pristine but always stop what they are doing to help. You can tell by the way everyone works so hard that they love their jobs and it shows!”
“I usually have a good experience but recently it was not good. I purchased a medium belt, because I usually wear a medium in everything, my waist is a size 32. The belts listed did not have a waist guide listed. Upon receiving imy belt t I realized it was to big. I called and spoke with a young lady that was extremely nice. She advise me to send it back in exchange for a small. I sent the belt back and the small size belt was sent out immediately. Upon receiving the small belt it to was to big. I called back to see if they had a ex small in stock. I was told yes, and to send back for exchange. I sent the belt back I called the shop on 03/14/2023, I was told they had received the belt and would mail the xs belt the next day. Two days went by i emailed them asking for a tracking number. no answer. on 03/20/2023 i called in and male answered the phone, he checked and said that my belt had not been mailed out. I asked why and he said " I don't know, I don't think the post office came by" So from 03/14 to 3/20 the post office did not come. I asked when would they ship it, he said he was unsure and the girl who handles online wont be in till the next day. I then asked him is there a manager or anyone else I could talk to and he would not get someone else. He rudely got off the phone instead of trying to satisfy the customer. All I wanted was a confirmation on when the item I purchased would be sent and he could not provide that or direct me to someone that could better assist me.Update: A different gentleman called about 20 min after hanging up the phone and said that the package has been shipped,”
“I wanted to come here and leave a positive review because of how polite and kind the employees were- but then I see these rude reviews literally making fun of employees weight and appearance? What is wrong with you all?It’s one thing to speak of the service, but to personally attack the appearance of an employee is downright childish.”
“The staff is so helpful and nice. Allison took her time to help my daughter find the perfect pair of jeans. She was really knowledgeable and pulled different styles and sizes. The other 2 girls there were super nice and friendly. It was a nice change of pace.”
“Absolutely love this store, the employees are very nice. They're also so much more open with what they accept to buy than somewhere like Platos which I appreciate.”
“The Manager tonight was AH MAZING! Thank you soo much for keeping my fiancé company while I tried on some clothes, being seriously so sweet, and giving us some good laughs! Seriously great customer service!!!”
“Great deals, and very exceptional service! Love the store and get most all of my clothes from there. 10/10 would recommend. Employees Christina, Mar, and Allison are the best! Look for them when you go in!”
“Typical Rue21. Good sales. Very friendly. Easily accessible after a walk through the mall. Clean. Nice store, well kept. Variety of jeans and shirts to choose from.”
11AM - 9PM
3520 Williamson Rd, Roanoke
Clothing Stores
“My experience at Rosario's Salon is always a good one. The people working there are always welcoming and pleasant. Rosario cuts and colors my hair beautifully. And when I leave the shop I always feel happier and more attractive than when I walked in.”
“I always go to the back of the store to check out the misc. stuff. Then up front to where all the cookies are. I love the shortbread cookies, and I got one of those and a big canister of mixed cookies.”
“I was helped today by Amy and omg was she helpful. I didn't know exactly where to look but she helped guide me through the new shoes. I've got really short toes so I needed some help getting fitted. Thank you again Amy!”
“They are not going out of business but the entire store is on clearance, like 75% off. If you have the time, you will find some great deals! It is definitely worth the time.”
“Looking for the latest popular styles ? This is the place.Enter the feels and sounds trendy with the popish style music. I feel as if someone thought about the modern trend setter that's on a budget. For men this is the one of the few places that you can find a decent tailored suit at a great price.”
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“Went into this shop for the first time a few days ago. Loved everything in the store! Unique pieces, very friendly staff. I walked away with just one item but could have purchased so much more :-) I definitely plan to return to this store whenever I'm in the Roanoke area.”