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“This branch has the best customer service and are very polite and make you feel comfortable with banking with them. So glad they handle my banking. They definitely make sure the “People Come First”!!!”
“You can bank on Atlantic Union Bank for great service! The manager, Matt Joyce, is a "joy" to work with! He assisted me with my banking issues and took the time to make sure I was satisfied. This location is conveniently located near Patterson & Three Chopt, it's seldom crowded and the drive thru is efficient. Taragy and Nicole are two of the bank tellers who are also very accommodating and cordial! These folks are banking pros, and the customer service is right on the money!”
“I have been a long time member and truly appreciate the support Donna Washington gives me! She is so easy to talk to regarding my credit and helped me achieve my goal of purchasing a new car, along with multiple personal loans over the years. I will forever appreciate her top tier customer service! Thank you for all you do for me and my family Donna!”
“Always impressed with the level of customer service and knowledge of employees. Top notch financial institution! Recommend them to any and everyone looking for a Credit Union.”
“Call Federal Credit Union in #1 in my book! I’ve been with them for years and have had loans with them and never an issue. The employees are friendly, knowledgeable and eager to help you with whatever you need. I’ve tried other banks and credit unions and none compared to the service I get here.”
“Great staff and service, I would recommend it to anyone!! Good knowledgeable staff, friendly and helpful with their recommendations. Love to go in person, always ready to assist with your needs.”
“This is my main banking branch and everyone is super helpful. I had a delicate matter regarding opening and closing a business account and Katheryn Hepler was there to help from start to finish. Thank you for the help!”
9AM - 12PM
7133 Forest Hill Ave, Richmond
Banks
“I was looking for a new bank and a family member suggested Truist. I can honestly say that was the best decision I’ve ever made. Shaleek was very kind and helpful! He made the process of opening a new checking account very easy and way less stressful. The whole crew that was working didn’t hesitate to greet me or ask how my day was going. Love them!!!”
“I've been banking with 1st Advantage for about a year now....and I can say that they are very easy to work with and seem to love their job. From the tellers to loan officers everyone takes pride in their work! Mrs. Lynn McNeal stayed past her time to get my loan documentation together.... Awesome work !!!”
“Carolyn Evans is the BEST! My wife and I drove from Williamsburg to the Patterson Ave location to do some account maintenance we couldn't do online. Carolyn greeted us with enthusiasm and kept us engaged in conversation while she worked expertly to complete the things we needed. A totally delightful experience!”
“I have been a client since the begining, and I must say Jackie is the Best Manager you've ever had. She is so professional and personable, also props to Greg and Rashida. They all take the time to get to know their customers. Great Team!!!!!!”
“Leila she gave outstanding customer service with all the people she had in her line did everything that she could for her customers got a customers out here on time with a smile and she’s outstanding worker has a positive attitude, positive energy and she flows so so awesome and has good skills to be a manager when she decided to She’s outstanding, hard worker and always always when I come here. Good customer service is outstanding. She should be your customer service trainer. A blessing to her.”
“I spoke to 1-800 customer service today to get my account upgraded and was told incorrect information as I was looking at it online. So I called my local branch and got an amazing rep named Tray. I called to see if I could have my accounts upgraded thinking I would need to come into the branch. NOPE she did it right over the phone with EASE. Thanks for such great customer service!”
“Ashley is great member of this branch. Her assistance was superb and professionalism, outstanding. She assisted me quickly and efficiently and I couldn't have been more satisfied.”
9AM - 1PM
11720 W Broad St, Richmond
Banks
“I love going in this bank to conduct transactions. The staff are so pleasant and professional. There is a branch manager who clowns me about being a cowboys fan but it's all love and jokes and we always share a few laughs I do not recall her name but she is by far one of the most professional women I have ever met.”
9AM - 12PM
4901 W Broad St, Richmond
Banks
“I opened up an account today with Corey and my experience with him was exceptional. He was so patient with me and answered all of my questions. He put all of my concerns to rest. I literally floated out of there. Just a great overall experience. I’d give 6 stars if I could! ⭐️ ⭐️⭐️⭐️⭐️⭐️”
“Excellent customer service! Had my wallet stolen and they helped me reestablish an account and felt very secure about the whole process. Glad I'm with them, can't recommend enough.”
“Matt and Bree were both EXTREMELY helpful and knowledgeable, the only reason it took more then 10 minutes was the hold time on the phone which is outside of their control. I am grateful for the good experience!”
9AM - 12PM
7133 Forest Hill Ave, Richmond
Banks
“I was looking for a new bank and a family member suggested Truist. I can honestly say that was the best decision I’ve ever made. Shaleek was very kind and helpful! He made the process of opening a new checking account very easy and way less stressful. The whole crew that was working didn’t hesitate to greet me or ask how my day was going. Love them!!!”
“A Bank people can trust. Three generations of my family has been members; I been a member for 25years. They are like family and have secured/protected my assets with confidence through tough times.”
“I've been a member of Connects since 1970.You couldn't ask for a nicer group of people to work with.They were particularly gracious when my mom's health was declining.They look after their members.”
9AM - 12PM
3300 Pump Rd, Richmond
Banks
“My niece and I stopped by today to open an account for my niece. Leia helped us with that. It couldn’t have been a better experience. We didn’t have to wait. She knew exactly what to do, worked through the process methodically and efficiently. She paid attention to the spelling of my niece’s name and made sure all the details were correct. She also helped us through the process of logging into the app. By the time we left the branch, there was nothing else to be done. Leia provided superb costumer service experience. Thank you very much!”
“I would like to thank this bank very much for helping me and simplifying a lot of services for me, regardless of my not speaking English, and my special thanks to Mrs. MacKiah, who was very friendly.”
“If you are looking for a banking relationship for your business, I highly recommend you talk to Jeff Crook! He is a very good listener and understands the issues we entrepreneurs deal with while guiding a growing company. Village Bank is a pro-small-business bank and not many bankers will give you the personal service you can expect from Jeff!”
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“Izzy was excellent. Incredibly helpful and personable. Went above and beyond to solve a problem we encountered while trying to open an account online. She made the experience easy and pleasant. Can’t say enough good things about her.”