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February 2024 by Jesse Taylor
Jacki (think that’s how you spell her name) was amazing!
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January 2024 by Jangi724
Horrible service waited more than 90 minutes for a scheduled appointment with nobody being serve at the time. Horrible, horrible never going back to questdiagnostics
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December 2023 by Shelby S.
I went here a few months ago and had a horrible experience. 2 of the workers were discussing another patient in front of me then they left me alone in the room for at least 10 minutes to discuss that further. The young man who was my phlebotomist was awful and left me extremely bruised. He also put the incorrect number down for my insurance which has been extremely annoying to fix. I had been to Quest a number of times and this is by far the worst location. Do not recommend.
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December 2023 by Joslin L
Absolutely no customer service even dropping off a specimen you are waiting very disappointed we pay a lot for labs least we could be treated like people not cattle
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December 2023 by Joshua Payne
I waited for 75 minutes to get my drug test done after my pre scheduled appointment time. There was nobody at the front desk. The staff were rude and unprofessional. They just don't care because they know you have to put up with their behavior anyways. When I asked why my appointment took so long past my schedule they said "well you can just leave if you don't want to wait". They are worse than the DMV
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December 2023 by Jillian Hurrell
Very poor logistics without an appointment. (I had an appointment at a different center, but work situation changed to my other job 45 minutes away. Lab work needs to be done during specific date range) figured showing up AT time of opening may be my best bet. Arrived at this location at 7:50a. First staff member did not arrive until 8:08a and mentioned “oh the 8am person isn’t here yet I’m so sorry.” Next staff member did not arrive until 8:15. A person with an 8:10 appt did not get seen until 8:23. All I got as a response to how walk-ins work is “appointments take priority, sorry.” I could not continue to wait without an idea of a time frame so left without getting it done and looking to find an appointment at another location. Do not arrive to do any bloodwork without an appointment unless you have an hour or more to wait, DESPITE opening hours being listed as 8:00am, which should have been plenty of time to get a walk-in seen prior to appointments. Honestly, quest should not have “walk-in” listed as available at any of their centers if this is the case.
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November 2023 by Linden Hu
Had tests for my mother who has dementia done here. They did not send tests to the doctor who ordered and refused to release them to the doctor when I called without permission from my mother who cannot give permission. I understand why they wouldn't release them to me, but they should have sent results to the ordering doctor regardless. I asked to speak to someone who could help resolve and they put me in an endless hold loop. Stay far away
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November 2023 by Bella Negra
Not sure why such negativity. Joanne got me in and out. She was very friendly and sweet. Always make an appointment for fast service.
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September 2023 by Rjack5150
Experienced very rude staff at the Lynnhaven location at Walmart so I came here… same experience at this location .. very rude staff.. I’m going to assume all Quest diagnostics centers are this way..
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August 2023 by jade cooper
Went for my scheduled drug screen, was told that the form my employer sent me was NOT an appointment, which it was. Then she told me to wait for a walk in but that she was extremely busy and that she didn't know when she could get to me. I had been drinking water all morning to make sure I had what they needed for the specimen and I had to use the restroom around the corner. I come back 3 mins later maybe and she says why did u leave, I could've taken you and I said I wasn't going to continue to hold my bladder and had to go and she just shrugged her shoulders.
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July 2023 by Jim Browning
Bloodwork test. In and out in 9 mins - right on schedule!! JoAnne was not only professional and awesome at ‘draw’ but was an absolute delightful person nice as well!!
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July 2023 by Steve Zahn
I made an appt. and left to be there 20 minutes early. Punched in the address that their appointment sheet said...885 Kempsville CIRCLE. Couldn't find it and they weren't answering phone. Go home and look it up.... they're on Kemspville ROAD... not Circle. Total waste on an hour and a half and I still don't have the labs I need.
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July 2023 by Kalee Tucker
I was in and out before myAppointment time. The lady that did my test was super nice as well!
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June 2023 by Lee Ann Camilleri
Don’t waste your time at this location. Wait times are over an hour with an appointment. One of the worst experiences
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June 2023 by Lee Ann C.
I scheduled an appointment and had to wait over an hour to be called back. No receptionist on staff and long waits. There was only one provider back there drawing blood.
