Cell Phone Stores in Norfolk, VA

30 locations found near Norfolk
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“Phenomenal Customer Service!!!!!I have been in the customer service industry for over 26 years therefore I value excellent customer service and I can truly say my experience at this location was top notch!!. Jacob and DaShana were , welcoming, friendly and patiently answered my many questions. The Manager, Justin was absolutely amazing! He is very knowledgeable of the systems and product and assiduously resolved my unique situation. I upgraded all my phones and added new services which took a bit of time. They diligently assisted me and even stayed well beyond their shift to complete my services! I have been a customer of Verizon for over 8 years and this level of service is greatly appreciated. Kudu's to these dedicated employees!!”

4.9 Superb54 Reviews

“Hekmat and his team . Love this store! When I need some kind of service or phone, I know I can come to this store and get it done and they most always will have what I need and get it done. They are extremely knowledgeable and very nice. I even come here from Hampton for peace of mind. Thank you guys!”

4.8 Superb41 Reviews

“I arrived yesterday 1/17/2024 midday and I was greeted immediately by Andrew. Andrew was very helpful and addressed my issue and assisted me with my plan and getting a new device. He also informed me of the other adding that Verizon has which in the long run I was able to switch my Apple Music, Netflix, and Hulu to be billed with my phone plan. The store location was convenient and very clean and there was another male employee there who also gave me great suggestions as well. I returned to Verizon wireless since cancelling my plan in 2016 but I am happy to return as an old/new customer and look forward to the savings and 5G plan what iPhone 15. Thank you Andrew and pardon me for forgetting your name but I remember you coach a team in Churchland, Portsmouth, you both know your job and are willing to assist.”

4.5 Superb130 Reviews

“Desiree helped me upgrade to a new phone and she was kind, patient, and easy to work with. Montrel was also a big help while I was there. Also Andrew & Justin. Very professional.”

4.6 Superb64 Reviews

“Jessica, at the 7721 Hampton Blvd., Suite A in Norfolk, is outstanding! Her expertise, patience, and kindness are exemplary. We are all fortunate to have her as a representative for Veizon.”

4.7 Superb31 Reviews

“I want to give a shout out to Danielle at the store on Little Creek in Norfolk, Virginia.She was extremely efficient, competent and helpful when I went in to transfer and buy a new plan/phone. I was amazed at how fast everything was finished. The next day I had to go back in due to a complicated error from my previous phone company, we faced a lot of problems, just trying to get my phone to receive texts and calls. The problem was not Verizon or Danielle, but rather the other company. It took about 1.5 hours to finally figure it out!Through it all Danielle was patient, unrelenting in trying to find a solution, and just overall a star!I hope the management sees what a fantastic employee they have in her. She has amazing talents, good people skills and a great attitude.”

4.4 Superb115 Reviews

“Wow nothing but the best customer service and friendly environment. When Rico says 20 to 30 mins for him to do everything to your phone he means it. Definitely will be coming back.”

4.9 Superb19 Reviews

“Amelia Medina, the support specialist there was very helpful in getting me the phone I love along with setting me up with the right protection and coverage. She put in my phone case and screen protector for me which shows craftsmanship and care for the products sold. Thank you Amelia for being a big help!”

4.5 Superb50 Reviews

“Great customer service. Been at Apple store all day with no help, Shay got in my phone and had it set up in less than 15 minutes and taught me how to use my iPhone. Thanks Shay”

4.9 Superb8 Reviews

“Wow I just saw the girl with pink hair at Boost. I think her name was Chevy but she said my bill gone be $25 when Boost start doing that for unlimited she need a raise her customer service was great she told me bout all the different ways we could do it stuff. I decided to do the $25 but she really knows her stuff. Thanks Pinky”

4.2 Good43 Reviews

“Had a great customer service experience with roy ! Great attitude GREAT mindset GREAT prospective. Felt comfortable the whole time with my whole experience. Was able to get my issue fix and I got free watch. I definitely recommend Roy and the whole store at Ghent. Great ppl and great vibes”

4.2 Good36 Reviews

“The store visit was great ? everything went well. That was 07/27/2023 I stay in GOSNOLD APARTMENTS, GOSNOLD AVE. Since my purchase I Am still without INTERNET service. 2 cox texts has come out and couldn't hook me up. They said my building Manager has to get an electrician to come out, what is wrong with all this , please let me know in Comments, Thank You.”

4.2 Good32 Reviews

“Bryan was extremely helpful and patient, I’m not very tech savvy! He explained all we needed to know, a couple of times, but never once became annoyed at having to repeat himself. I appreciated that! Excellent service- thanks Bryan”

4.2 Good31 Reviews

“Excellent service with extra care to make sure they did everything I wanted them to do. Ricardo made sure I understood everything. Reasonable price and fast service will attention to detail. HIGHLY RECOMMEND!!!”

4.1 Good130 Reviews

“Well to start off with, I've been with a numerous amount of phone companies in my time. I've been with Ntelos, StraightTalk, and T-Mobile. But I decided to wing in on a different approach to remain a user of the cell phone industry. I wanted a change. So my last company was with T-Mobile and I wanted a new phone, something better than the previous model I had already had, which was actually continuous on a 2 year payment plan. I also had not finished paying off the phone. But I was in a rush, I was almost done but was eager to expect something different. I called AT&T, because they were the current owner of my current job, Cricket Wireless. I called this location and immediately, the representative says I have something for. That quick effortless response was unbeatable. So I go into the store, and he already talked me into switching. Got me the best phone I ever had in my life, and did it all without an excessive down payment, he treated me as if AT&T was about to offer the world. Now, I can say I am honestly happy because of that very day and the associate from this store completely changed the contrivance unpredictably. This associate was the absolute meaning of highly regarded as I am completely gratified with my service. This very day changed my life and all it took was a step forward and I truly thank AT&T and what endeavors they had done for me. If they do much more for the community, I would not be surprised because they seem to only be of helpfully. I also enjoy working for their company Cricket Wireless, which I've been for a year now. Who also does much for the community. Go, AT&T!”

4.3 Superb11 Reviews

“Angel was super helpful and friendly to me and greeted each customer when they came in. Very knowledgeable and got me a good deal. He knows what he’s talking about and shows real care for all customers. Thank you Angel! He needs a raise!!!”

4.1 Good27 Reviews

“Great service thanks to jessey's boost and Suhail (sue), sales representative was verry helpful with everything. would say a wonderful experience overall rate:”

4.1 Good17 Reviews

“This Metro gets 5 stars from me and our family because of the outstanding customer service we experienced from Eva. She was so amazing that we will follow her to any store she works at! Friendly, supportive, knowledgeable, she was the best representative we have ever experienced in our 8 years of having Metro. Thank you so much Eva!”

4 Good31 Reviews

“Jasmine helped me put bright and early right at opening time, very energetic bright and helpful, I really appreciated how quickly she went through the process and how helpful she was. Made me thankful to be a member!”

4 Good54 Reviews

“Jasmine has always been extremely helpful, friendly and always approachable anytime I have had questions or needed any work done to my phone. When I received my new phone and the transfer process failed, she saved me from a stupid amount of stress I was developing thinking I had lost all my photos of my family on it. Truly a blessing of a woman and so happy to always see her when I go into that shop. Her and Hector working together is truly a vibe to be around too! Such positive aura and a pleasant atmosphere anytime you talk to them!”

4 Good88 Reviews

“Danyea was amazing. Handled my upgrade perfectly, answered my questions and was an all around delight. I'm very happy I decided to stop in an trade in my old bothersome phone.”

3.9 Good10 Reviews

“Mrs. Lucky was excellent with helping with my text problem on my phone... I thank for her patience and kindness for talking with customer service to get my phone fixed...”

3.9 Good31 Reviews

“Ambiance was great, the music was fantastic, almost had the wrong thing, but the rest of the staff was friendly enough to help out. They kept offering a dog speaker for some reason.... I lied and told them I was a cat person, but I do prefer dogs, as shown below. I give them 5 out of 5. Shout out to the girl who was only a week in for having to deal with a bad customer”

3.9 Good33 Reviews

“The customer service is amazing here Damaion & Chris are the best. Please excuse me if I spelled your name wrong. Just know your kindness compassion and customer service means a lot to me”

3.9 Good60 Reviews

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