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November 2023
Do not bother making a reservation with Hertz, my wife and I landed at Norfolk airport at 2:30 and our 2:30 reservation is still NOT available at 4pm. The absolute worst service I’ve experienced in hundreds of car rentals in my life.
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September 2023
The branch manager at this location was rude, unhelpful and so unprofessional. She did not listen and was not willing to try or accommodate our needs. It was a horrible experience - not at all representative of the kind of reputation that we expected of Hertz. We ended up cancelling our reservation.
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August 2023
Started by calling 4 times before they even answered once. Then after confirming pick up they said that the pick up was too far and they will not pick me up from the repair shop. Employees were rude, unprofessional and lazy. Go somewhere else. Or walk you'd be better off than this place.