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November 2024 by Sheba Brown
Ignorant Woman in store left the register and stayed in back. Had to request for assistance from male.
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August 2024 by Daphne Lucas-Hagood
This FedEx has some of the laziest and rude people working here, especially the one name Mona. When I use to frequent this one it was a completely different atmosphere. Everytime I come in I hope that my experience is different, but it's not. I came in happy, and left in a completely opposite mood.
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July 2024 by M Mancera
During my interaction with Ramona, the FedEx store representative, I noticed a consistent pattern of unprofessional behavior. It became evident that she was not happy with her job, which affected her demeanor and the overall customer experience.
One thing that particularly stood out was Ramona's selective politeness towards customers. She seemed to pick and choose who she would treat with courtesy and respect. This created an uncomfortable environment where some customers received friendly service while others were met with rudeness.
In addition, Ramona's handling of her equipment demonstrated a lack of professionalism. She threw her tape gun on the counter, in a very rude manner.
When I sought assistance from Ramona, I was met with an expectation that I should know how to navigate the store and box sizes. This lack of willingness to provide guidance or support made the whole experience more difficult and frustrating.
Overall, my encounter with Ramona left me with a negative impression of the FedEx store. I am grateful that I don't live in the area and won't have to deal with such unprofessional behavior in the future. I will definitely be avoiding this particular location for my shipping and printing needs.
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June 2024 by Bread of Life Housing Foundation
Neesha was incredible! Very knowledgeable and considerate. I had a custom rush order of business cards and brochures, and she offered solutions that others didn't. She also explained the breakdown of my costs accurately. Staff were also very good and attentive.
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June 2024 by Linnell
TODAY I had to send off court documents. I ASKED FOR ASSISTANCE. They lady reluctantly came to assist. My question was how do I sent my documents to 2 separate emails. AS she gave instructions far from the machine. She watched me press the wrong button. She saw the mistake and she basically was like you on your own. She had no sense of comfort to assist or Empathy. I will make sure not to ask her for assistance. I had to pay double for my faxes. It's tough enough out here. She had a while different demeanor with other customers. All customers should be treated equally, not to pick and choose. She could have helped me correct to email issue. If she saw me as ignorant she could have asked someone else to help me. I used to work at Kinkos so I know a little about customer service.
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May 2024 by Kira Green
OMG just left this location …… and when I say stellar customer service I mean it …. Misha and Doug were awesome. I came in and really needed a lot of help figuring out my printing for business. Misha put together a phenomenal display for my business!!!!! The best customer service I’ve had ….I can really go on and on because I was so impressed
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March 2024 by Margo M
Employees are friendly and courteous. Store is clean! The parking lot is big, but shared by numerous other businesses and how the spots are laid out seem awkward. It is my go to FedEx store for it's proximity to my house and ease of getting in and out of the shopping center.
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March 2024 by Veasna Chhourn
First time here, and I'm literally in my car writing this after getting done. They're very polite and have great service to me. Kira, the young lady who serviced me, was a great person and the people who were there today, were great as well. Thank You!
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February 2024 by J David Hillery
First time at this location and a longer drive to find a location open on Sunday. The signage is good from the road, but you cannot see the storefront from Virginia Beach Blvd.Lots of parking is available and only little debris. The shopping carts in the lot not cleared from another store was annoying.The store is a large full service offering shipping, packaging, copy, fax and more. The staff was friendly and processed my outgoing shipment quickly. A receipt was provided for tracking. The delivery was a day later than promised with the cold.I would return and recommend.
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January 2024 by Gerald
Great service today ! I enjoyed the staff. You can really tell they care!
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November 2023 by Gwendolyn Ellis-Wilson
I always have a positive experience with this location. They are super efficient, professional, and friendly. They always generate a perfect product for me.
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August 2023 by Maria Chowning
Misha was very helpful in assisting me to ship a rather large eBay package. I wasn’t sure which box to use and she helped me pick a box that would be the correct size for what I needed. She was kind and explained the process and had my package off in no time. I was super pleased with my experience at this Fed Ex location. She made my anxiety go down so much. Great job Misha!
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June 2023 by Frances Coronel
Reliable and fast turnaround for two posters - one that is 18x24 and another that is 24x18.
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May 2023 by Ryan Riffle
Fairly quick service each time that I drop my packages off! I haven’t used any other services personally, but from what I have experienced the employees seem friendly and helpful.
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March 2023 by Jenice Coffey
I'm so In LOVE with this place! I call it my One Stop Shop ? It's clean, organized, tech savvy staff, multiple machines for use, standard to poster printing, supplies, online print options from email, etc. This FedEx Office Print & Ship Military Crossing location is SO genius with so much parking and well lit - close to entrance greatness. ? Very rarely a line and if so the techs/staff will immediately run ?♂️to assist at the multiple registers and PC points for lookups! Trust me..... they have everything but lunch in there! ??? TIPS: ?Cheaper to use customer printers than few cents more for techs to print at register. ? They have WiFi if needed. ?Save Time - Email your documents to them before leaving home... then print and leave. ? If your card is unreadable ... pay cash at register. ? Print - Package - Ship out ALL FROM HERE!!! ☝️? So no excuses...GO HERE!
