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August 2024 by Tyler Kline
They put tires on my chipper truck a few months ago and the service and quality was excellent. However, I called today for an alignment and oil change on the same truck and I told the employee “Percy” on the phone we are a small business and I need to schedule a date as we don’t have a spare truck of this type, he said “drop it off, first come first serve, we don’t schedule”. I wish we could’ve been helped by the last person who did the tires who SCHEDULED US based on having one truck of this type. Neeedless to say we spend roughly $20-30K a year on maintenance and I will take my business elsewhere.
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July 2024 by Brayan Benitez
I don’t like to leave bad reviews but I went in for a tiny tire repair and I arrived at 7:20 and I got out at 8:30 it was two guys working on mounting this tire at the end it ended up being three guys like just watching them work you could tell they didn’t fully know what they were doing and on top of everything they damaged my wheel which I’m not too worried about I’m just frustrated about how long it took and it caused me to be even later to work.
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May 2024 by Thomas Anzalone
Great people they took care of me after another shop put me on the back burner.
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May 2024 by Wendell England
Not a long wait. Good service
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March 2024 by Zack Miller
Fixed my driver's tire without even asking for a payment. These guys are very good at their job, plus honest and kind!
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March 2024 by David W West Sr
Good people, good service
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February 2024 by Christina Gaffos
They were very helpful in repairing a nail in my tire same day!
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January 2024 by Jen Trent
Fast, honest and the nicest customer service ever! Thank you so much for coming to the rescue!
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January 2024 by Chris Bey
State Re-Inspection...I am very displeased with the service I received at Colony Tire. First off, I'm loaning a vehicle from a family member. The inspection sticker is failed. I'm told when I have a chance, to run it by for the pass. Why failed...a tire was bad so the loaner bought one from colony tire. A passenger side window which was also replaced and the headlights failed. I'm a auto detailer so I took care of the headlights. Day 11, I go by the establishment for the re-inspection and am asked can I drop it off. I can't so I let them know I'll be back the next day. Returned on Day14 around 1pm and was asked again can I drop it off. No, I can't. I am then told to bring it back at 730 next morning which is the 15th day. I return on time and let them know I will sit and wait and at first it's ok. 30 minutes later I'm asked can I leave it because it will take a couple hours. I asked calmy why is that when it's just a re-inspection and am told the other cars have priority. I go to my vehicle and pull up state inspection laws for Va and find that I do not have to wait, that I am priority.
Administrative Code 19VAC30-70-90. Rejection Sticker Part C where it states if a vehicle returns for reinspection within the 15 Day period, the rejecting station will reinspect the vehicle without delay or at the reasonable conclusion of the current inspection being performed. I went in and expressed this without anger and was told that was not the way they do things. I left commenting that I will get it inspected somewhere else then. That eveining I was told by my family member that their boss called them into the office and explained the situation about my visiting the inspection establihment and that I was rude and all. Mind you, I never got rude other than showing the codes to them to let them know they were doing me wrong. Other than that I don't work where my family works and this is not a company vehicle so why was his job called. I work for myself so you can call and talk to my boss anytime... it's me, but why call his job where I'm not employed and if I were would that have cost me my job. Well it didn't and he can't get in trouble either so that was very stupid on your part.
Furthermore, my rejection sticker was not stamped with the date, and the other inspection station told me that was illegal and that they should have taken me in the first day I came back because the problems that it was rejected for did not warrant having to drop my vehicle off. Thanks Colony tire for wasting my time and I was also advised to report this to the state troopers which will be following and the fact that you took $20 and didn't honor your position almost warrants a lawsuit. Will be contacting a lawyer as well.
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January 2024 by Gold Bc
Thank you Colony Tires…your customer service was outstanding. I came in crying & you said don’t worry we will take care of it & ya’ll did! I left for my trip w/peace of mind ??
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December 2023 by E M
Imagine going on their website and making an appointment only to be told that the appointment you made doesn't exist because they don't take appointments. Also, Robbie is the worst customer service representative I have ever had the displeasure of encountering.
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December 2023 by Bethany Bateman
I called and asked for a price on an Alignment. Someone named Robbie/Rob answered the phone. I asked how much an Alignment was. He said, "We do not give quotes over the phone" then he hung up on me! If this is your customer service, I do not want it!!!!
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October 2023 by Benjamin Parker
Quick service and great price
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October 2023 by DAVID CREECY
Great service. Have taken our RV & our Ford Focus with tire repair that was fixed!
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October 2023 by M Lock
Great service
