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March 2024 by Aileen Cason
I never leave reviews, but I wish I would have read the reviews before ordering from this location. It really should shut its doors and reconfigure its management and business operations. The absolute worst management. My order never arrived for a special occasion and they never even bothered calling me. The next day a polite young man shared issues with drivers, but again, nobody ever called me to even let me know I wouldn't be receiving my order. When I asked for the manager, they said she had left and another employee had no idea when she would ever return. Instead of notifying me of the driver issues, I waited until 10pm thinking they may just be behind. It is impossible to get in touch with a manager, left 2 customer contact request, 2+weeks later and still waiting. They think a refund resolves the fact that they ruined a holiday?? Terrible. Do not order from here, EVER.
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February 2024 by Robert Pica
order was not delivered
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February 2024 by Allera brown
I ordered something for my grandma today from this store at 11 am for Valentine’s Day it is now 7:42 pm and I have been calling them nonstop since 11 am to see when am I getting the order or what time is it estimated to be delivered…. They have not picked up the phone not one time and I’ve been calling for 7 hours straight…… nor can I track my order online to have any updates. So unprofessional and disgusting …. I can see why this store has so many 1 star reviews . It needs to be shut down I will be disputing this charge.
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February 2024 by WRiley Brown
Spent over $200 ….they never answer the phone and cannot track status. I will be sure to do whatever I can to make sure this store goes out of business. Word of mouth is a powerful thing.
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February 2024 by jasmina laguna
Pic speaks for itself. Disgusting!!! Mold all over this strawberry.
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February 2024 by Margaret Sharp
The worst location!
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January 2024 by C'esa Taylor
Terrible business. Called me on the DAY OF my scheduled delivery for a family member’s birthday saying they couldn’t make the delivery due to the driver being sick. People get sick all the time, no problem. The problem is how do you have ONE driver? So now your entire day of business is shot because of bad business decisions? Insane. Defeats the whole purpose of this place, especially if the product itself is subpar per the dozens of negative reviews for this place. Do better or open up a shop in the area that can.
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December 2023 by Jeff Yates
Just received an arrangement fir my wife's birthday. The arrangement itself was nice but the fruit is hard and tasteless. This location has the poorest food quality. Better quality fruit at Dollar General. Never again. SMH P.S We threw the fruit away. What a waste of money and then they had the nerve to ask for a tip via email. What a disgrace.
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October 2023 by Thomasine Baynard
I ordered and paid for and arrangement 830am one morning to be delivered same day to a location not far away. I was told online and by phone it would be done. I received an email that the person who's name was written as recipient had received it. They did not receive it. I don't know what they did with the arrangement I paid for.
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July 2023 by Berkley King
My son ordered a fruit basket for my wife's birthday this week. It was great last year, but this year, all the fruit was sour. There was no taste in the melon. I would not recommend it. Tried to call, but no one would answer. The only way to contact was to leave messages. Looks were very deceiving.
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June 2023 by Torie Catrett
My order was delivered at 9:50 pm (problem number 1) and left outside without notifying the recipient(problem number 2). I ordered this over a month in advance. Not happy with the service as there as no communication with me or the recipient that the package was arriving so late in the evening (bed time).
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May 2023 by Alicia R.
This was a convenient last minute birthday gift, but overall...Could've went to publix or wegmans for chocolate covered fruit at a more affordable price & purchased balloons and more for the amount spent here. When arriving my order was ready on time but there were no employees at the front..I waited a min and saw the items packaged in a fridge by the door & almost just grabbed my items & left but someone finally came out and just told me get my items and walked right back to back of the store. I could've honestly grabbed anything. The customer service is lacking.The inside is extremely basic but not expecting much..Once again, convenient but overpriced Grocery stores have better selection.
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March 2023 by J H
Should have read the reviews before using this location. I ordered an arrangement 3 days ago online. Scheduled to be picked up at 930am. I get there at 925am and the store is not open. Says it opened at 9 am. Tried calling and knocking on the door and no one is there. Never got my arrangement after spending a lot of money. They finally called me back 3 hours later asking what the problem was. I ended up getting a refund. Never going back to this location again.
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March 2023 by Nancy Batterson
My husband tried to surprise me for our anniversary on Valentines Day. Placed the order a week in advance. Order was a no-show, and after NUMEROUS phone calls, he received a call at 9:30 pm saying the order was not delivered. We will deliver it tomorrow and include some items to make to it right.Well, I received wilted orange roses (no water in the vase) and lukewarm cheesecake. My husband did not order roses since they are not my favorite flowers. The additional items were two small bags of popcorn and three balloons.When I called to complain, I was told I was to return the items. I asked him if he wanted me to dig the dead flowers out of the trash and I was told they needed the items returned.Horrible service and I do not recommend this location.
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February 2023 by Mary Ashby
Update: The response below is another poor example of customer service. The owner has all my contact information and has not reached out after I requested a callback.Don't count on order being delivered or manager being responsive. I was very disappointed in their customer service. Placed order for delivery the first week of January. They couldn't deliver on the day requested but said they would deliver another date and added an additional item to the order for free. I was happy until a week later I get a credit for the item. Never delivered . . . never contacted about order . . . manager never returned my phone call . . . poor customer service!!