“Friendly. Personable. Smiling. Knowledgeable. A few of the words that come to mind when referring to Toby and the team at the Kong’s Charter branch of Sona Bank!”
“I highly recommend C&F Bank and Toby B.! C&F is a good size bank, but it is a community bank, where they want to know and help their customers. Toby, who operates primarily out of their Mechanicsville Tpke location, is knowledgeable, helpful, and really goes the extra mile to take care of customers. Go see Toby!”
“Let me make this very clear the staff at the bank at BELL CREEK RVA are awesome i have been with them for over 5 years and could go to any other bank but i am sure i wont get the same great service else where ( and i have been with others the service does not compare) . they make me feel welcomed and like family ever time I go. I love the manager ( she trains her staff to treat everyone equal even though I feel extra special lol they make me feel like I have millions in my”
“Called this branch to ask some questions about an account and Becca was so helpful and informative. She really was the definition of 5star customer service. I will definitely be banking with them because of my interaction with her!”
“Excellent customer service!!! Great location usually not many people there. Corey is very knowledgeable and has always been able to help with my banking needs...”
“They have a very friendly staff that made me feel welcome and happy that I did business there. They took good care of my fiancee and I, and the manager came out and greeted us and made sure we had a pleasant experience as well.”
“Great customer service!
I now drive past my original, closer, branch to get to this branch because of the service.
The manager was very professional and helpful!”
“My husband has been with them for over 30 years and since marrying, I've been with them 20 years. We've always had great service. My husband only wants to deal with Laurie in Mechanicsville. We've done checking, savings, car and personal loans without issue. We also got auto and home insurance through them and got great rates.”
“Service was excellent and branch was busy. Went in today (Saturday) for a cashiers check and was greeted by Amani. She was wonderful - very friendly, helpful and efficient. I haven't been inside of an actual bank since the pandemic started, most still aren't open, so it was a very pleasant experience for my first time back!”
“I called union bank trying to setup a health saving account, I talked to paul about getting my income tax done but I had to open a health savings account first before I can do my income tax, I had no way to get to the bank. Paul told me to not worry about it and that he would meet me at my place all you have to do is sign a paper. Paul was very helpful and polite with helping me, we were able to get the account setup succesfully and I can file my taxes. Thanks for the help paul!”
10AM - 4PM
6563 Mechanicsville Tpke, Mechanicsville“I wanted to counter the review a month ago of Ashanti Jones. I have been using this bank location for years, and their treatment of all customers is amazing. Please stop whining without a good side of cheese.”
9AM - 6PM
8123 Mechanicsville Tpke, Mechanicsville“This is the first time I have been in this branch. I called prior to coming in and I was told the bankers were busy so after waiting 6 min I hung up and came in. I waited 30 min in line to send a wire transfer, since they had 3 tellers. A new person, a business teller and a drive thru teller. When I was finally at the counter the young man said you have to see a banker, last time I sent a wire it was done by a teller. He said I can make you an appointment but I said I needed it done so I waited another 10 min. When I sat down I was a bit annoyed honestly, but I was helped by Vanessa Withers the branch Manager and she was SO above and beyond nice. Her smile and positivity was contagious, so I quickly stopped feeling annoyed. Then as if it could not get better, I was running late to get documents notarized because of the wait but she is a notary and notarized my documents!!!! This ultimately saved me time and money, and was WAY more convenient than driving across town. I will definitely continue to bank at her bank location for all my future banking and financial needs. I hope Wells Fargo knows they are very lucky to have her running this location, because you can tell she loves what she does.”
“Have been in a couple of times and the tellers are excellent. The last issue was complicated and Jean was patient and helpful, getting much farther than I had for over a week on the phone with Truist corporate.”
“Best credit union around! I joined about 2 years ago. The entire staff is friendly and helpful. In fact most times I park and go in versus using the drive thru. Every time I walk out I’m smiling as the staff went above and beyond again.”