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April 2024 by Samantha Campbell
Also know as Jacobson Lawrence & Company-
I met with Alex for some biz questions. He was kind, patience and fully understanding. Thankful for his time and knowledge.
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November 2023 by Jeff Holcombe
Paid for services not rendered. Explained exactly what the state required and provided the documents. Not only were the supporting documents not sent, but they requested I pay even more money just see if the state accepted the adjustment. Knowing full well they would not without the supporting documents. This all after I paid my full balance and was then told my full balance was not paid and owed an additional amount.
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November 2021 by Barbara Domer-Hostetler (OldNavyWife)
I went to them for tax advise & to do my returns for 2020. I signed the paperwork, and was told I would probably get my refunds in August. I waited until October & still had not received my refunds, so I called them. I was then told that not only would I not get a refund from state, but that I owed money. It turns out that, without notifying me, they decided to change my deductions. I had moved to a new house the end of last year, moving from a very large house to a much smaller one. I had lots of things that I donated, thus a large amount to deduct. They thought the amount was too high, so without notifying me they changed it. I made them change it back, and now have to drive down there again to sign my tax forms. This is extremely inconvenient for me because I am permanently disabled. I have never heard of tax preparers changing numbers on their own without permission. Do not use this business.
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August 2021 by Vivian Rutledge Hume
Sold to another company and no one will answer my emails or return my calls. Had to go to another company and start over, which is expensive. Extremely disappointing that they sold out to a company that clearly does not value clients.
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July 2021 by Raven Woods
Rue & Associates
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June 2021 by Brian Warner
Been doing my taxes with R&A for over 10yrs in doing my business and personal tax accounting great job
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February 2021 by ga red
Really really good they have taken care of all my needs will be with them for years
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October 2020 by Josh Messer
Extremely helpful with business startup
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September 2020 by Kaitlynn Chambers
I wish I would have never worked with Rue and Associates. My husband and I feel completely taken advantage of. Insanely high prices for minimal work, hidden fees, and “customer service” that has left us in the dark regarding serious tax matters. We are way better off working elsewhere. I will make sure friends and family avoid this place at all costs.
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July 2020 by Mike Blaze
Rue and Associates is a great tax and accounting firm. Most of the negative reviews here are from desperate individuals that ultimately put themselves in that situation. Don't be so quick to publish your biased opinion or child like feelings if something negative arises. Also, keep in mind that you're paying professionals to remedy your problem and it may not be cheap. The firm specializes in delinquent taxpayers (very disorganized individuals) and often these individuals are in bad situations and are quick to point the finger at someone else. Provide Steve or any other associate junior/senior the documentation needed to solve your problem and it most likely can be resolved. Not all tax problems are negotiable, taxpayer beware !
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April 2020 by Cindy B
I would not recommend this firm. The pricing is outrageous and a secret until they give you a bill. I inquired about whether I needed to contact the IRS & VA TAX to work out a payment arrangement and was sent all kinds of POA forms but never told this would be additional charges. Well, the IRS never received anything and was threatening to freeze our bank accounts and file liens against our property..I called them and it took 45 minutes and everything was set. Rue did give us a credit for that but not the VA tax..that's $450 folks..ridiculous. I didn't charge them for my 45 minutes on the phone to fix their mistake..live and learn..never again!
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December 2019 by Cthulhu Watcher
Friendly and professional staff provides excellent service.
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November 2019 by Tracy Pouzar
They are rude expensive and make mistakes. Not worth it.
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November 2019 by Bo Bailey
My experience with Rue and Associates started out on a positive note. I met with Steve and Neil to discuss an amended tax return. Neil, who i can only imagine was a junior associate, handled all of my interactions after the preliminary meeting. Neil was disorganized at best. He wrote his notes on scraps of paper and didnt follow up when he said he would. He frequently told me "i have to check with Steve" which didnt inspire much confidence on my end. After all of my paperwork was mailed off and the matter closed i was charged triple by original quote. After i discovered the overcharge i tried to contact Randi in the billing department via voicemail and email. Finally a new Associate, Hugh, was able to contact Randi via email and copied me on the interaction. The response I got was that my costs were more because "Steve didn't include filing the taxes in my original quote". OK...Ill eat the extra $500 i was charged and not quoted but the extra $525 Neil took my check for was already taken out of my bank account was too much for me to stomach. After a week of voicemails and emails that Randi never responded to, I drove to their office to see if i could catch Randi in person. When she introduced herself i asked if she had gotten my voicemails or emails. She responded, "Yes i thought you were working through Hugh, I told him i would issue the refund". Bottom line is this firm didn't honor the original quote and couldnt even bother to return a phone call when i was due a refund for a full week. I had to physically leave my job to drive to their office to get a resolution. This is the last time i will use their services and i highly recommend using another firm if you are looking. Besides Hugh and the wonderful ladies at reception this company is not interested in customer service.
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October 2019 by Max5150
Great and professional service. Will definitely use again.
