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February 2024 by Kevin Z.
Went there to get a frame, mixed feeling about it. To start with, selection of frames was really good, lots of choices. Prices were very competitive. Modern self check-out is great, scan and leave. I spent about 20 minutes making sure I was buying the right size frame, no on offered any assistance, although a bunch of people were working there, seemed mainly stocking, definitely avoiding eye contact. I went to the actual framing desk to borrow a tape measure, someone in back room saw me, looked away. I eventually went to sewing department, took yard stick off shelf to measure with. Ended up with a great frame, great price, but good luck if you actually need help,
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January 2024 by Veronica “Ellen” Ellenson
Why am I incredibly frustrated every time I go to this Michaels. Whether I shop in person or place an online order, something always goes wrong. One online order I placed, they canceled because they said they didn’t have any. I went in the same day and found 17 of them on the shelf. Another online order I placed was a larger bulky order. So I get an employee because it states clearly on a sign at the online pickup area that large items are stored elsewhere and you need to get an employee. The employee has no idea what I’m talking about at first and then says that my items aren’t that big. So after me having to explain their job to them they finally find my order. I choose online pickup for the ease and so I don’t have to deal with people. This took forever and wasn’t even during the busy season. It’s also incredibly frustrating that I have to go in to get items they cancel because they don’t know how to use their eyes. When I shop in person there are numerous issues as well busy season or not. At this point I don’t know if it’s a lack of care about their job or if they’re truly imbeciles but I’m just forever done coming here and having it be a thorn in my day every single time.
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November 2023 by Edina R.
Honestly, Michaels stores are great but this one is missing many items other stores carry. Not my preferred store, but has plenty of parking.
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November 2023 by Mike Taylor
Got most of what I needed, but when I asked an employee if they had any jute:Juice?No, jute, twine.I wouldn't know what that was.Maybe it's asking too much, but if an employee doesn't know the inventory it would seem like they would look to a more experienced employee to help a customer, and maybe learn something themselves.
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November 2023 by Rob “Vader” Shankman
I wish the cashiers were able to ring up items that are missing a bar code. The one I had was lost if she couldn't use the scanner.
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October 2023 by Paul Horenberger
The best craft store still, forget the others it's all here, great customer service!
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September 2023 by Lynda Pejic
Love this place. I typically shop Michael’s for frames. I need to go back to buy items for sewing projects. This place is very organized and it helps when shopping
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September 2023 by Benjamin Overcash
The store manager referred to a female employee as "that hussy" right in front of me during my visit on 9/3/2023. I was dumbfounded by the unabashed misogyny.
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August 2023 by Theresa Corcoran
Love the Michael's always has a good stock of basic craft supplies. It is my go-to shop for everything artsy!
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August 2023 by Megan E.
I went in and asked a worker if they had tote bags and she stood there and stared at me and said no without checking anything. I later went online and the website told me they did have tote bags. I went back to michaels and did not find any. The overall service was shit, I was lied too not only in person twice but as well given in accurate info online. Both the sources should've been reliable and they ended up being shit. Will not be visiting micheals again. I've had horrible, rude, and slow workers every-time I've been. Fuck Micheals
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July 2023 by Elise Quackenbush
Well-stocked, clean, decent prices
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June 2023 by Grace Offerman
For a craft nut like me, this is a frequent errand I run. Never disappointed.
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May 2023 by Edgar Lara
When I come inside and I found everything I will need it.I feel very satisfied.Thanks you
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May 2023 by R Y
Convenient location but staff not really knowledgeable. Sterling location has better staff, so I prefer to go there when I can
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April 2023 by shirley B
I love. shopping here. Almost everything I need I can find. A little bit pricey but the rewards help ease the financial strain
