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December 2023 by Jenny Navarro
Run! Worst customer service. Have been a member for months and never got one decent massage. The last massage I received gave me back problems and have been going to a chiropractor and physical therapist three times a week because of the massage. Reached out to the manager and never received a response. Cancelled membership and was still charged. Misinformation and terrible management.
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November 2023 by z sarahan
alice is truly a master of her craft. she has relieved all tension in my body im beyond impressed. give that girl a raise! front desk receptionist was also friendly and sweet
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July 2023 by Olivia S
Amanda is great at the front desk. She's so helpful and patient with me when I have the most complicated schedule. I used to never get in but she put me on the waitlist I never knew they had. Then she calls me when they have an opening that matches my needs. I want her for my personal assistant!
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May 2023 by Annie Saeed
Very disappointed by the staff. They staff is not courteous to customer scheduling conflicts and would charge you for a full service fee no matter if you explain the situation why you could not cancel within 24 hrs. Someone could be sick or at the hospital but the staff does not listen and they would charge you for the service that was not offered to them. I would not go to this place and certainly not recommend anyone to go there.
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January 2023 by Jenn Coleman
I wanted to love this place but left thinking I will never return. I arrived 10 min's early and was brought to a back room to fill out a form on the iPad with my preferences. The front office woman who walked me back seemed to forget I was there. 2 other women walked in and were called back while I sat there. The front office staff person walked by and said "oh yeah" as she grabbed the iPad from me. I was finally called back 15 min's after my appt time. When I walked in the therapist (who was very nice) asked what areas to focus on. I shared my neck/shoulders as I had indicated on the iPad. Well....I've had many many massages in the past. This was one of the more painful ones. I'm all for deep tissue but not poking into my muscles in the way it was. Finally at the very end we got to my neck/shoulder area. Had that gone well, this review might have been different but I think less than 5 min's was spent on my neck....must have spent 30 on my back earlier. Ughh....and then the massage ended 10 min's early. So my 90 min "custom" massage was really only 60 min's. As I checked out there were 3 staff members out front and I felt like I was disturbing them. I asked if there were envelopes for the tip (he was nice...even if I wasn't happy with massage). The ladies said "at the end". I walked to the end....didn't see them and asked where? Then was pointed around the edge of the counter. I then asked what I owed and they said it was all settled. I should have asked but assumed ok...the account I signed up with was connected to my gift card. Nope...they had automatically charged it to my credit card on file without asking and I had the gift card on the counter waiting. I ended up calling back to have the credit card refunded and give them the gift card number to charge. The girl on the phone was very nice and helpful. She had just arrived on shift. The kicker as I was leaving...one of the 3 ladies at the front whom I felt like I was inconveniencing said "have the day you deserve".....did not seem friendly and was such an odd thing to say. Anyway...buyer beware. This place is less expensive but there is a reason. I so wanted to enjoy it and would have been a regular customer. Anyone want the remaining $ on my gift card? I probably won't use it.
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December 2022 by James Jochems
Hallie is an awesome masseuse and easy to chit chat with. I was so relaxed I think I started to fall asleep. Great experience, thanks Hallie!
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December 2022 by Tom R
A friendly welcome greets one as you walk in. The place is clean, comfortable, with a relaxing atmosphere. The staff is welcoming and helpful with whatever information I am inquiring about, and the therapist is knowledgeable and gives a wonderful massage. It’s a great way to start or end the day.
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December 2022 by Cynthia O'Connell
Travis is a wonderful massage therapist. He is knowledge and professional. He will work particular areas on request. He has helped me considerably with aches & pains in my legs and shoulders.
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December 2022 by Natto George
Travis is awesome! I’ve been going to Travis for years and he is always professional and listens to your needs.
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October 2022 by Kelaina R.
I'm in town for a week and decided to book a massage for while I'm here. I also did this 7 years ago when I was here, with no issues. Last time I had a great experience, this time, NOT AT ALL. I've likely received over 30 massages in my life, and this by far, was the absolute worst and most expensive for how bad it was. I decided to treat myself to a 90 minute massage, and at the very end of booking online, it told me my price was going to be $188! Ok, fine. But for almost $200 + tip, this better be amazing. Nope, not a chance in hell. My masseuse didn't even come get me until 8 minutes after my appointment start time. I was asked if I wanted medium pressure, to which I replied, "I'd prefer between medium and firm". So we get started and I wish I was joking, but it was literally like an open handed rub down. Not one muscle was actually massaged besides when he put his elbow in my back at the beginning. He never checked in with me at all to ask about the pressure. If he had, I would have told him it felt like someone was sprinkling fairy dust on me, not actually massaging me. He also never warned me prior to putting 3 hot towels on my back, like in my many other massages. The only difference between before and after the "massage", was that I was extremely greasy. Not even a towel offered after, so I had to use the sheet to wipe some of it off before getting dressed. When I went to pay they said I got the introductory rate of $113, but at this point, I could have gotten the same or better from my 11 year old, FOR FREE. I am a single mom of 2 kids, one of which is a freshman in college and I can't afford this very often or ever, so this was a complete waste of both my time and my hard earned money!!! THOROUGHLY DISSATISFIED AND DISAPPOINTED!!! Honestly, I wish I could get a redo with a different masseuse before I leave, but based on the fact that the ONLY person with openings for the next month is this guy, I'll pass. I'm sure I'll get no offer for my money back either.
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October 2022 by Richard Choate
My massage therapist provided an outstanding massage to deal with the aches and pains after a long weekend of golf. I have always found the facility to be clean and they take great care to provide a healthy environment.
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August 2022 by Abigail Davis
I'm an active mom and hobby farmer, and this spring was really tough on my muscles! I had back and ankle pain even after seeing a chiropractor (who was definitely helping a lot) so I scheduled an appointment with James at Massage Envy. I wasn't sure what to expect but after the massage I found that my pain was gone! I was able to haul hay bales and tree limbs much more easily. Might have to consider the membership plan after all.
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August 2022 by Kimberly Albuerne
Cynthia was professional and encouraged me to let her know about pressure and depth. Excellent massage. I was in quite a bit of pain upon entry, but left feeling much better!
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August 2022 by R Jordon
Extremely grateful to get Travis.He's very professional and very knowledgeable. My stress and pain melted away.The front staff were very pleasant. The atmosphere is welcoming and tranquil.I highly recommend this location
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August 2022 by Temple in the Trees
All elbows and forearm pressure point, 75% of which was with the sheet as a barrier. Very little touch that involves any feedback loop of actual touch with hands on skin. My upper back seized up all the more while on the table and in my asking for more direct touch to relive the area, it was kindly addressed. No lotion was used, never went beyond my neck, back and hamstrings. No arms, legs or turning over. Left feeling more muscle cramping than when I arrived and disappointed I didn’t use my voice more.