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March 2024 by Michele B
Dropped off my package for a 2day AM delivery at 5:45pm on a Tuesday for a Thursday by 12pm delivery. It did not get processed until 1pm on Wednesday and now won't get to my client until Friday by 12pm after they need it. I called customer service and they were completely not helpful. I asked to speak to a supervisor and was told they couldn't transfer me and proceeded to hang up on me. I have had a business account with them for years and now I'm thinking I need to look elsewhere for better reliable delivery and customer service. I rarely leave reviews but I am so upset about how this process has been handled.
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March 2024 by Jesus “Jay” Penarrieta
Poor customer service.
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March 2024 by C B
There were 4 people behind the counter " chatting" when I walked in. Not a single one of them acknowledged my presence, not with a look or greeting. I had to literally stand right in front of a person who was on the computer to get acknowledged. Not a hello, just a "Are you here to drop off"? wno smile, no greeting. He picked up my box and gave a receipt.Is this what they call "customer service"? What is happening!? At least teach your employees to greet your customers with "Hello" and"Thank you for choosing FedEx"
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January 2024 by Hannah Cohen
Sham was amazing and went above and beyond in assisting with passport needs
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January 2024 by Chris White
This fedex store provided the worst customer service I have experienced! I would not recommend using this store even if it’s your only option for the day!
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January 2024 by Tierra Thornton
The customer service at this location is horrible.
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November 2023 by Han Underwood
Not sure why FedEx hires these people. They are not friendly and ridiculously stupid. Everyday, I shipped several packages using different shipping carriers: UPS, USPS and FedEx. Whenever I drop packages in this FedEx Office location, I feel frustrated. All people working in this location should be fired.
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May 2023 by R C.
Store is a joke. They have a 1000% Mark up on boxes. They cost $1 at Walmart only to cost $10 at FedEx. That doesn't include any of the actual shipment. Not to mention I was being " helped" by the manager who seemed way too busy doing other work on his computer. I was the only customer in the store and it took 15 minutes to get a label and a price of a box. Won't be returning.
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February 2023 by Jackie Lawlor
I had to make an oversized copy of a land survey. I was able to walk right in and they helped me with the machine and the cost was very reasonable. I’ve also had to overnight packages from that same location in the past, and they were very helpful.
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December 2022 by Mike Taylor
Easy in and out for a package I had held there since I couldn't be home to sign for it. Simple online process to set it up.
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December 2022 by Kevin S.
Very nice people working here, very clean and very efficient and reliable. Definitely recommend this business as we have used them several times and are 100% satisfied.
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June 2022 by Sammie Griffith
Very sad I didn’t ask or look at her name but Red Hair lady, you are the best, super awesome and helpful! Give her a raise.
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April 2022 by Michael Oberschneider
We received outstanding service from Abdul tonight. His attention to detail and guidance was extremely helpful. Thank you, An excellent manager!
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April 2022 by Sukhraj Singh
Employees are very rude. They treat there customers very poorly. I avoid going to this location even though it is the closest to me.
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March 2022 by John K.
I've used this location countless times and they are always courteous, fast and efficient. I guess I could look for a drop facility that is closer to my house but why would I mess with a good thing? I don't think I've personally shipped anything but most every time it was a situation where I'm shipping a RMA for some broken something. Parking close to the door is a bit hard, congested but I park in the large lot adjacent and walk. I've had so many things broken in shipment by other carriers it seems also that FedEx takes care not to drop ship (literally) the box. Today, I'm returning a brand new Alienware gaming laptop that was destroyed in the journey to my house by another carrier w/3 letters.
