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October 2023 by Google user
the pharmacy kept me on hold indefinitely
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July 2022 by B R.
Clean store and good customer service. Friendly and helpful staff. Nice displays
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June 2022 by Francis W.
I have had very negative experiences with this CVS. (E. Market St), It's the Pharmacist herself. I've been hung up on, more than once, she's been demeaning and rude on every encounter I've had with her. Like others who've left reviews here, I've experienced similar issues about her attitude...even about being in line at 1:15, that was "to close to lunch time to handle my prescription pick-up." If my insurance company had other pharmacy contracts I'd change. Prescriptions and medical issues aren't like placing a food order, some are matters of emergencies or even life or death. I'm very disappointed in her particularly. I do hope you have a better experience than many of us.
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December 2021 by James L.
I'd give them a Zero if I could. Don't expect customer service. Don't call, you will be put on hold and when they pick up, they hang up on you. Every time I call, not just a fluke. See reviews below.
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December 2021 by Anne A.
There are never enough staff, long lines, one time I waited on hold for 45 minutes- took a screenshot on my phone and went to the store to show store manager- she agreed there were staffing issues. I've asked several times to have my monthly prescriptions transferred to another CVS but never happens. I suggest going to a different location.
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November 2021 by Lola H.
The store manager hung up on me after being in the phone queue for 30 minutes to schedule a vaccine appointment. When I finally got on the line with a living breathing person in the pharmacy, she wasn't helpful at all. She could not schedule an appointment nor was she able to provide sufficient walk-in information; however kept recommending walk-in method. Who thought it was a good idea entrusting CVS with vaccine distribution? 0 out of 10 don't recommend; just like the County Health Department.
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October 2021 by Chris M.
Just slow in every regard. Overworked staff, i understand that, but nothing in this pharmacy functions well. Lines in both the drop off and pick up lines, and then the pick up lady tells me I have to go wait in the other line because she can't help me. I'll planning to pull my prescriptions to another store with a more inconvenient drive for me if it means better service.
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June 2021 by Kate E.
I can't speak about the store, but this pharmacy deserves 0 stars!! I seem to keep encountering the same female employee who seems to be completely incompetent and EXTREMELY rude. On 2 occasions now, she has given incorrect information which holds up the process (obviously). This is a medication that NEEDS to be picked up the day it's called in, and the lack of urgency on their part is disheartening.Usually, I spend at least 30 minutes in the drive-thru to pick up medications. With that being said, I have started going inside to pick up the medications and that seems to take less time. If you need to speak with pharmacy staff, be prepared to dedicate at least 20-25 minutes of your time to being on hold. It is so frustrating dealing with this pharmacy!!!! I have to continue to use this pharmacy because insurance, but if you're able to use a different pharmacy - DO IT!!!
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June 2021 by Kate P.
I can't speak about the store, but this pharmacy deserves 0 stars!! I seem to keep encountering the same female employee who seems to be completely incompetent and EXTREMELY rude. On 2 occasions now, she has given incorrect information which holds up the process (obviously). This is a medication that NEEDS to be picked up the day it's called in, and the lack of urgency on their part is disheartening. Usually, I spend at least 30 minutes in the drive-thru to pick up medications. With that being said, I have started going inside to pick up the medications and that seems to take less time. If you need to speak with pharmacy staff, be prepared to dedicate at least 20-25 minutes of your time to being on hold. It is so frustrating dealing with this pharmacy!!!! I have to continue to use this pharmacy because insurance, but if you're able to use a different pharmacy - DO IT!!!
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May 2021 by Alex A.
Hi! Will you all ever take me off hold? It's been 40 minutes now and I have not spoken to a pharmacist. I am incredibly frustrated and need my prescription.
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November 2020 by Aimee B.
I ordered photo prints yesterday, for pickup at noon today. I arrived at 2, and the woman gave me a blank look and said the machine wasn't working due to a paper jam. She asked if I could print from my phone to a kiosk, but I had edited and sent them from my home computer. I asked whether she could send them to the kiosk, since they were already in their system, and she said no. No explanation, no apology that I drove over there for nothing, no comment. This is entirely consistent with every other experience I've ever had at this sad, inefficient, and bleak location. I went to Walgreens and they efficiently filled the order with high quality in no time flat.
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September 2020 by Miranda M.
I ordered prints early this morning. Pick up time was for 12:30 same day. I ordered simple photos that were same day printing. I arrive at 4:30. 4 hours after my set pick up time and the prints were not ready. I do not recommended using this location for photo printing services they do not seem organized and you will not get your photos on time. They will also NOT apologize or call you if your printing has been delayed.
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May 2020 by Lori K.
The Pharmacy is the worst I have ever used. Staff is untrained. They give you a piece of information only to to change it when they have failed to perform their duties. They have caused my elderly mother to have to visit the emergency room due to failure to have meds filled on time. I have used them for 3 months and all 3 months they were late. The staff is unprofessional and rude.
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November 2019 by Andrea W.
This CVS is dreadful. For the past 35 minutes I've been waiting at "drop off" to get 2 prescriptions that I desperately need filled. 2 workers came over and did things on the computer where I'm standing but neither acknowledged me...though they obviously saw me standing here with my prescriptions in front of me on the counter. They are terribly understaffed, which is almost always the case at this pharmacy. A voice keeps coming over the loudspeaker saying "5 pharmacy calls," then "6 pharmacy calls," then "4 pharmacy calls," etc. No one is actually answering any phones so callers are obviously just giving up and hanging up. The staff are completely ignoring the phones. There is a line of 8 people waiting to pick up their prescriptions at the pharmacy's "pick up" register. No one is working the register and folks seem annoyed. The only people receiving service are those coming through the drive thru. So, I guess I should have gone through the drive thru to drop my prescriptions off. Also, NEVER use the women's restroom at this CVS! I swear it's never cleaned. I'm tired of waiting. I guess I'll go outside and get in the drive thru lane.
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October 2019 by Katie A.
I feel sorry for the pharmacist here. They are so overworked. I've never gone in here where there isn't a long line to pick up a prescription that's been filled. However, the reason for the three-staris the attitude of the staff. For the most part, they remain upbeat and willing to answer questions, despite being quite harried. I really appreciate that.