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November 2023 by johni Pennie
Capital one is one of the best banks I've ever had an account with.
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July 2023 by David Iskander
Worst bank I can imagine it takes 3 hours to open acccount and even failed never back again
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March 2023 by Dustin Summers
Friendly staff, convenient, and always quick to handle my business. Thank you, Capital One!
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June 2022 by Mir M
Employees are careless and wasted my time for a simple job 2 times and after 10 days I realized she did nothing!!
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May 2022 by Cindy Setien
Horrible employees. Rude to the lady in front of me. Atm ate our card for no reason, then sat and flickered fir 29 minutes while we tried to get our card back. Aweful bank that thinks they are letting customers use their mo ey instead if viewing customers as people who have deposited their own money and should be treated with decent customer service. The worst! Teller wouldn't do anything to help us get the card back from the faulty machine .
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April 2022 by Julie Corso (Jewels)
This bank is horrible they are always hitting my account with reverse credit disputes and overdraft fees looking for a new bank now as I have well over paid them.
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December 2021 by Jessa 4Peace
NOTE: This review is based on the physical location of the bank, not the company which owns the location.The bank is easy to locate and fairly easy to get in and out of. IMO accessing the drive-up ATMs (there are 2) is best done via Market St. That entrance provides a more direct way into the ATM. Of course you can still acess the ATMs from the opposite street it's just trickier. This is why I am giving it 4 stars. The layout of the traffic flow into the drive thru for the ATMs isn't very good...especially if there is a line of cars! The ATMs have large touchscreens and keypads. They are at a decent height etc. I love the fact that you can get any denomination of bills! Very helpful at times.The outside of the bank is clean and well maintained. I've been at night and it's well lit.
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November 2021 by stephen johnson
ATM went down after it took a 1800 dollar cash deposit . Was told they had to count the money .Went back the following day , ATM was up and running and was told it will take up to 45 days to review my transaction. Worst bank out there . Drive a half a block and go to two others .What’s in your Wallet? Not my 1800 dollars.
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September 2021 by Pete Gallo
Never been to a bank before that has no money. Isn’t that the basic function of a bank? To have money?
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March 2021 by Christopher Collins
ATM’s always broken. The screen never works on the one and screen is dark and the ATM has cracks. The other has broken buttons on ATM like someone tried putting on a skimmer. Very sketchy and shows no one at the bank pays attention to the conditions of their ATMs.
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February 2021 by Sam Chung
Try to get someone in this bank via phone is impossible
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November 2020 by Christine Abdel shahid
The worst capital one bank I been used
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November 2020 by cory bell
Absolutely horrible bank, they have held all my corporate checks for 10 days every time, giving me the same answer, "there is a risk with your deposit" but yet my bonus check was accepted and all the checks are from the same major corporation. I have called and spoke with a manager and she told me that it's because my account has not been open long enough but have a credit card on that account for 3+ years, as soon as my funds are available I will be closing all my accounts. I highly suggest no one opens an account with this institution, they will just hold your checks and give you a run around. Navy Federal Credit Union is my go to institution and I thought branching out would be in my best interest, I was absolutely wrong.
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August 2020 by Bored Box
My review/caveats are about the specific branch in Leesburg that I have used. Most of the folks are congenial and efficient folks. There is one customer service lady in particular, Mrs. Kahn who I prefer to see each time I need assistance.There are a couple of younger woman who seem unfriendly and bothered by many requests. Both of them are very condescending and short. Try to get Mrs Kahn if you need customer service. I cannot and would not recommend anyone else
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June 2020 by munier darham
i prefer discover because capital one wont increase my limit even though ive been on time for years with a secured card. they also wont refund my security deposit unless I close my account. discover increased my limit like 3 times these past few years, and returned my deposit. and they have a cash back bonus
