May 2022 by kathryn eurich
Skylar is the best in management I have seen in a long time. So organized. Efficient. Clear. Helpful. This Enterprise in Herndon was simple, simple, simple. No hassles. Personal one to one. No lines. If there were 10 stars I would leave 10. I will never go to Dulles again. This is the only place to rent from in my opinion. SO ACCOMODATING!
April 2022 by Lakiesha Cotton
Three words for you! SKYLAR, SKYLAR, SKYLAR! I had a wonderful experience at this location because of him. He is a terrific leader and has an amazing personality. He cares about his job and it shows. Thanks Skylar - you are the BEST!
April 2022 by Tona Brown
Simply the best car renting experience I have had in quite sometime. I have been a long term customer of Enterprise renting from various car rental services and branches but enjoy coming to this location because they are quick, courteous and have an dynamic manager named Skylar who has upgraded my vehicle with no extra charge and knows what type of SUV's I prefer whenever I reserve a car. This kind of customer service is rare to see at the larger branches which is why I continue to come back to this one. I highly recommend others to try this branch!
April 2022 by Andrea D. Banks
Skylar and Matt were awesome at helping me get into a rental. Above and beyond with great customer service!
March 2022 by Nicholas Colahar
10/10 Enterprise. This Location is my Favorite. Skylar at the Front Desk, makes it very easy. I will recommend this location for rental. I always have the best service there. Thanks
February 2022 by Scott Salvaggio
Skyler and this place is where I will always go for rental cars in the area. Skyler upgraded my vehicle at no extra cost, and was fast and efficient. I didn't like the first car, as it was too small and not meant for winter. I came in with no notice and he switch cars to a small SUV in a very short time. He even kept the rate at the base rate. This Enterprise and Skyler are the best experiences I have ever had in the DC area. I highly recommend them. This is also one of the few google reviews I have written in my life.
February 2022 by RJ Colahar
Best Customer Experience From Skylar the Manager.Needed a rental for the entire week. They were able to provide me with lots of help. Very Easy to talk to. 10/10 . Definitely coming back there for more business. Was even able to extend the rental for more than a week. With No Issues. Thank You
February 2022 by Shelley James
I dont often stop to leave reviews, but in this case I had to. I always enjoy the service I receive from Enterprise or rather their employess; however Skylar at the Herndon location is leaps and bounds above the rest. While all businesses have been impacted by Covid, and staffing is tight, Skylar made me feel like my business was the most important. He thanked me for holding when I called, and took time to have a conversation when I arrived to pick up the vehicle. Later when I called, he was again friendly and exceeded my expectations. Based on his service you would never know staff shortages are an issue! I will rent all future cars from this location based on my experience with Sklar. Thank you!
February 2022 by Liz Reynolds
Normally I do not like the process of car rentals. Thanks to this locational in particular and Enterprise in general, it was personable, stress free and they got me the perfect car. Thank you ! Drop off was a VIP experience too.
February 2022 by David Kiser
5 star service at this location! Skylar went out of his way to personally make sure that I got a rental that suited my needs. Extremely professional and accommodating!
December 2021 by Shirley Komack
Skyler and Eddie were knowledgeable and fantastic at their job!I had to call the 844 number in MX 3 times, due to communication being difficult!
October 2021 by Steve Yaz
They do not answer phones at all at this location so customer service is N/A at best
August 2021 by ForeverFree3691
Too bad I can't score negative zero for these folks! #Ripoffs
July 2021 by that's me tryn
How is the line always busy?!?! Do I have to pay $15 Uber just to inquire? Wow incredible! Some reviews say they don’t answer the phones… H.O. Has not addressed this? Answering the phone is not going above and beyond. It disconcerting to think what is considered basic customer service!!!
July 2021 by Artscapes Living
SPRINGHILL SUITESHERNDON, VA 20170. I could not say enough about Shelby and Liam from that location. They were superhelpful and when everyother car rental company let me down, they came thru. They were polite and helpful.