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March 2024 by Ronald G.
once again, I find myself asking for things to get fixed at American Family Fitness in short pump, only to be amazed at the lack of customer service. The lightbulb in the men's steam room has been out for almost a week. I asked for it to be replaced. I was told they had to basically have a technical person to replaceable so now it takes an engineering degree to change a lightbulb totally amazing
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January 2024 by Peaceful Clearings
Staff is always nice. Trainer Mike is awesome. Gym equipment on floor is great. Lots of variety and great hip thrust machine.But, the class equipment is terrible. I take classes all the time. You have to go thru almost all the steps just to make sure it isn't broken. The dumbell weights covers are peeling off and are gross.The bathrooms are always dirty especially the upstairs bathroom. They almost always have no toilet paper and being a woman it's not fun having to woddle over or ask to spare a sqaure.
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December 2023 by Burke I.
This gym seems good on the surface, but it is managed horribly. The TVs have been broken for 6 months and the employees are trained to pretend that it's not an ongoing problem. ("They're coming in the next few days to fix it."). There was no hot water in the shower today. The music is awful, and you have to listen to it (e.g. Brittney Spears) in the locker room when you're trying to relax. There are men advertising their junk in the steam room, and there are little kids jumping and splashing in the hot tub. I'm looking for an alternative.
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December 2023 by Jimmy
Solid gym. Manager is incredibly responsive to questions and concerns. Some equipment could use some updates, but the value you get for this place is excellent.
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October 2023 by Sean Shelton
Super wholesome people, staff is super nice. Lost and gained a ton of weight going here and couldn’t have done it without amfam. My friend who’s been going over 10 years though had his membership frozen and they wouldn’t let him buy a pass to get in, or let me use my guest pass, even though he’s been going for years. Other than that experience, super awesome gym, would highly recommend. Also kid zone staff is awesome helped in my younger years and still supporting me in my order years.
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September 2023 by J C
It’s incredibly disappointing that AMFAM used Covid as an excuse to permanently drastically shorten their operating hours. Being open for 24hrs(even though that wasn’t 100% true) used to be the main selling point for decades and it was amazing. It was the main reason how they got so many people to join in the first place. You can make an argument for not being open over night to save operational costs but the hours for Friday-Sunday are absolutely atrocious. It makes the gym completely inaccessible for those who have families and can only go later on at nighttime after a long work week. Is it really that hard to just be open until 11PM everyday? It would be a nice compromise to all the members who joined for the 24/7 access. Please fix this!
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September 2023 by Eileen Y.
I have been going to this gym for the past 6 years, and I’ve never had a bad experience until yesterday. I’m a college student, and I tried to scan into the gym. I was told my membership was canceled 1 day ago. Ok, no problem.I asked if they could be lenient and allow me to workout one more time before I go back to uni after Labor Day. They said no. Ok, no problem—it’s whatever—I’ll just go somewhere else.Then, I asked if I could go to the bathroom before I leave cause I have horrible cramps and need to change my pad. The lady with long grey hair drinking a Starbucks Frappuccino at the front told me it would be $20, and that they don’t have public restrooms, that I “am not a member here,” and that I “need to take care of my own business somewhere else.” She proceeds to tell me to leave or pay $20. (Saturday, September 2, 2023 at 10:30am)Being a loyal member of this gym for so long, you’d expect them to let me use the RESTROOM despite my membership being expired for 1 day. All the staff here are wonderful, but some are stingy and frustrating as hell. Imagine being so miserable with your own life that you act bitter towards an 18-year old girl. I love this gym and all the equipment/amenities it offers, but this lady is incredibly rude and probably racist. :)
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August 2023 by P V
I visited American Family Fitness ,Short pump with my children today, hoping to enjoy a fun-filled day at the gym's Kid Zone. However, my experience was marred by an unexpected and uncomfortable policy that was not clearly communicated anywhere on the website or during our visit.Upon arrival, my children excitedly rushed towards the Kid Zone, only to be stopped by a staff member who informed us that children (2 & 4 year old)has to wear underwear under pants in the play area.It was disappointing to discover this policy only after arriving at the gym and couldn’t enjoy the workout time .If this rule is in place to ensure cleanliness and hygiene, it should be clearly stated on the gym's website and communicated to customers when they sign up or at the time of entry.
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August 2023 by m1key_pop
American family fitness hours are not good. Crunch and golds gym have much better hours and much more cost effective. You can’t bring guests here and they do not give blue towels anymore. Plus it is always packed to the rim no matter what time you go and treadmills don’t work properly. Closing at 6 pm Sundays and 9pm fridays is an absolute joke. Crunch is open till 8 pm Sunday and 11 pm Friday. Too expensive
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August 2023 by Druid Demri
Friendly and helpful staff. Clean workout machines and lots of options. Clean environment and locker room. Air quality was cooling and clean. Other members ive seen are all polite and friendly.
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July 2023 by Andrew Jordan
This gym has lots of equipment and although clean, the equipment is poorly maintained. The woman's steam room has been broken for over three weeks. The whirlpool is broken now and many of the other machines also stay out of order for weeks at a time. I've also left my information at the front desk multiple times for someone to contact me about one of their programs and no one ever calls me back. It used to be a great gym but it doesn't seem like anyone working here cares much anymore....
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June 2023 by Walter T.
If I could give this gym a 0 star rating I would. It's awful. Broken equipment, unclean, locker room stinks and pool is disgusting. The staff is the worst, trainers are more concerned with hitting on young women than training. Manager is so rude, she is so overwhelmed and doesn't care about members or their complaints
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June 2023 by wally k.
The absolute worst. More expensive than other gyms, and the gym is dirty and the staff is horribly under qualified and rude. I found they were charging me more than agreed to and discovered they didn't put in the company discount promised at sign up. Even though they admitted their error they refused to reimburse me. This gym is unethical and uncaring. There are so many better places than AFF, do yourself a favor and choose another gym.
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June 2023 by Marshall H.
I meeaannn.... I get my workout done... but the ripped equipment and it being unavailable is a killer. I've been loyal to AF for a while now, but thinking about switching to be honest. Sorry!
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May 2023 by Bradley Grubbs
Really nice facilities and nice people that work there but their contract terms are terrible. After years of going to the gym we added our newborn to our family membership and now we are charged ~$50 more per month (rather than the $15 it should be and is advertised to be) for someone that can't even use the equipment. When we brought up our concerns that it's no loyalty towards existing members the reply was that's what the policy/contract is. In our contract our 2 month old is entitled to a free personal training session, I'm not sure how they plan on training our infant but I fully expect it because that's what the policy/contract is.
