“I went here to start a new line with my bf.PROS: Pedro was very knowledgeable and Edwin helped set up my line. I got great discounts and left with a new phone that day. They also hooked me up with a free coffee coffee mug and insulated tote bag. I was happy with the store, the service i received, and the customer service expertise in general.CONS: Edwin is new so understandably there was some misinformation about deals at first. Also i was annoyed once I got home and realized I don’t have a block for the new charger which i was told i would be given so I called the store and the block is over 23$ and my phone is about to die so I’ll have a dead phone remainder of the day and buy one tomorrow. If it weren’t for the block situation i would have given 5 stars.Thanks guys for the assistance.”
“During a cross-country road trip, I found myself in a small town with no cell service. Frustrated, I walked into the local T-Mobile store and met Norman, an exceptional employee with a heartwarming smile. Norman went above and beyond, not only fixing my phone but also providing a list of local attractions and even recommending the best roadside diners. His kindness turned a frustrating situation into a memorable adventure, and I'll forever be grateful for Norman's exceptional service. Norman's generosity knew no bounds. Not only did he skillfully resolve the issue with my phone, but he also took the time to share his local knowledge. Seeing that I was a traveler in need, he handed me a hand-drawn map with hidden gems in the area—quaint coffee shops, scenic viewpoints, and charming bookstores. To my surprise, Norman had even packed a small care package for my journey, including snacks, a reusable water bottle, and a handwritten note with encouraging words. His thoughtful gestures transformed a simple customer service encounter into a genuine connection, making me feel like more than just a customer. Norman's generosity and warm spirit made my journey not only technologically smooth but also emotionally uplifting.”
11AM - 7PM
116 Burgess Rd Unit D, Harrisonburg
Mobile Phones
“The woman who helped us was extremely helpful and gave us all the information we asked for. They have great phone options along with the prices being much better than their other prepaid competition.”
“I was on a Pokémon adventure in Harrisonburg Virginia on Burgess Road and needed a mobile hotspot to connect my Nintendo Switch and Pokémon Go to for my future adventures. I made a pitstop at T-Mobile to inquire about these. I was greeted at the door by Katie, who was eager to help me become a Pokémon Master. She lead me to the mobile hotspot display and assisted me in determining which hotspot will guarantee my success on this task. Once purchased and activated, Katie went the extra mile to ensure I was able to catch that next Pokémon! Definitely recommending others to come here and I hope to stop by again on my future adventures!”
“Charlie made it an easy and quick switch to this provider and was able to upgrade my phone with no hassle and answer all our questions. He was a great help, friendly, and informative. Great employee experience and would suggest you ask for him if you happen to stop by.”
“Stopped here randomly to grab a few essentials to check into my Airbnb stay and was able to successfully find everything I came in the store for. Love me some Target!”
“Before checking into my resort for the week, we stopped at the Super Walmart which is located 15 minutes from where we are staying. Full supermarket to go along with the normal Walmart items. The building is huge, could be a little cleaner and updated. This Walmart has a gas station across the street which is cheaper than any of the regular gas stations.”
“This Verizon location is absolutely phenomenal. Every staff member was kind and attentive, but the 2 people that helped me (I believe their names are Aaron and Jared) went above and beyond. To say they were helpful would be too small of a word for the level of service they provided.I was moving my phone number from another provider to Verizon. This number is very important to me because it was my sister's phone number before she passed away. They did not know this, but they still spent several hours on the phone with support, my previous provider, anyone that could help get my number ported over. They could have just told me to get a new number, which would have been much quicker and easier, but they did everything in their power to help me.I cannot express how grateful I am that they put in so much effort to help me keep my number. I was able to keep that number thanks to them.”
“The guys here this time are really trying to be quick and helpful; a big improvement over some of my past experiences although most at this location have been very helpful and well intentioned, they're usually pretty busy. Just needed to replace a phone this time and they were very helpful”
“This is a wonderful T-Mobile Store. Aries helped me so very much. I would recommend him to anyone that needs help with a iPhone. When we come again to our timeshare at Massanutten Resort and I need help with my iPhone, I’m coming to this T-Mobile Store and get Aries to help me. Jeanne Hart ❤️”
“I have some very basic beginner questions about switching to Boost Mobile and coverage in the area that I live in the woman who assisted was very nice showed me on the screen what to expect give me a "for 4 lines to switch and there was no pressure to buy right then and there when she knew I wasn't buying that day but still gave me all the information I needed”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“Came in with an issue with txt. Spent over an hour working with tech support to solve it. Was more than pleased with costomer service at this location. Will always come to this store. Jacob, Hannah and Eric are above your normal telephone store reps.”