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March 2024 by Chip Sanford
A bit of a wait but the staff was attentive when they became available.
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March 2024 by Christopher Gray
They were flexible with my return and extremely professional and nice altogether. The insbrook location never disappoints. I will be going there whenever I needs rental.
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March 2024 by Benjamin Green
Rented a car for a week after my catalytic converter was stolen. Great people, very friendly, and clean cars. Backseat of the car had some stains (cleaned stains) but that's A-OK. I had left something in the trunk and they held onto it for me. Overall a great experience!
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February 2024 by Sarah Schenk
Friendly, flexible and easy to use service. Would definitely recommend for others needing a rental!
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February 2024 by Lynn Cook
Very friendly and helpful staff. Helped us find the car that fitted our needs. Manal was our customer service representative and she could not have been any nicer.
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February 2024 by amritpal Singh
Amazing experience, very cooperative and knowledgeable crew.representative went over the call of duty by explaining every single detail of the car I was renting.
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February 2024 by Clash Clans
Eddie was a great help with my rental when I picked it up and Christian was awesome and helped through my return. Very Satisfied !
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February 2024 by Nick
Great experience!
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February 2024 by Rachel Kline
I was in need of a rental car after getting into an accident. The staff at this location were very friendly and efficient, and helped me work with my insurance to get me into a car that best suited my needs. Highly recommend!
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January 2024 by Danny Campbell
I needed a rental car while my Jeep was in the shop. Enterprise is where we always go for a rental. I made the reservation online and was in and out of the shop in my rental Gladiator in only a few minutes. The car was clean and loaded with features. Returning the Gladiator was even a faster process then renting it in the first place. Everyone in the shop was friendly and pleasant. I will continue to use this Enterprise shop whenever I need a rental car.
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January 2024 by Stan Kirby
Christian was great, car was ready and clean, highly recommended!
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January 2024 by Wes McElroy
I was recently hit in a car accident, which required the at-fault driver's insurance to provide me with a rental car from Enterprise in Innsbrook on West Broad.In short, there are not many experiences after being in a car accident that are positive, such as dealing with medical bills, insurance companies, and the inconvenience of not having your own car.However, working with the Enterprise Innsbrook team, left me with a positive experience.The branch manager, Dalton is incredibly friendly displaying excellent customer service. He made, what the insurance company seem so complicated, very easy.His staff of Cinthia and Manal were two people that provided service with a smile, not only in helping me and getting us in and out in a timely manner but also, finding time to talk to my daughter about her boots, purse, stuffed animal, and her Christmas.Their staff made sure the care was meticulous before we left.It was refreshing to see people take pride in what they do.Well done Innsbrook team. Thank you - 5 star review.
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January 2024 by Steve Dowell
I have rented from this location many times, and I have never had an issue. The staff is always courteous, and they usually get me in and out with my rental in less than 10 minutes. Overall, I would recommend them as they do good service.
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December 2023 by Rajdeep patel
I want to give zero star but this is the lowest i can give. i am renting car from enterprise since last 4 years on different location and this is the WORST location ever. NEVER BOOK CAR FROM THIS LOCATION. Worst customer experience as representative said i don’t want to give you a car and cancelled my reservation.
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December 2023 by D Y
EPIC Failure in Service and Rude StaffOn Sunday, December 10, 2023 ….The Enterprise located at 10056 W. Broad Street, Glen Allen, VA showed there are some serious opportunities for improvement when it comes to living up to their motto: CUSTOMER SERVICE IS OUR WAY OF LIFEToday, a customer was left stranded at the branch with no transportation home after returning his rental car, because they do not give rides on Sunday. They also failed to inform the customer about the lack of service on Sunday, when the reservation was made. Further, they did not mention it at the time the car was picked up.The news was a total surprise when the customer asked for a ride home after returning the car on Sunday around noon (4 hours before they close)The customer was not properly dressed to “walk” down W. Broad Street in the pouring rain and had not brought what was needed to secure other transportation after returning the rental car.He was totally dependent upon Enterprise for transportation home, when he was rudely informed by Eddie that no rides would be given on Sunday.This branch also failed at the beginning of this rental, when they failed to have a vehicle available for pick up on the first day of the reservation, despite the fact that the reservation was made by a professional travel agency, well in advance. This further delayed the customer from getting started on a very long drive for business purposes.This branch needs to “change” the motto for Enterprise, because they are nowhere close to living up to their service standard.I wish there was a way to give them a rating of “less than one”.