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November 2023 by Bray Pitts
I don’t leave reviews often enough, but this place is well worth the time it takes to point out their flaws. I took my vehicle in for an inspection and it was failed because the mechanic here said all four tires needed to be replaced. They then tried to charge 2.970.00 for the replacement of the four tires. For comparison, i got the tires and installed them elsewhere for 720.00.The reason Skyline claimed it would be such a high price was because they said each tire would take an hour to install for over 4 hours of labor. To anyone who hasn’t done this before, it takes around 45 minutes to swap a tire set. They claimed the cheapest tires they could get were nearly 400 each.Also, i arrived for my scheduled appointment at 8, but their “certified” mechanic didn’t arrive until 9:30. The price gouging with the threat of a failed inspection borders extortion. Avoid this place. Go anywhere else.Services: Tires
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November 2023 by Frank Halm
Skyline team was top shelf, professional and thoughtful.I love a shop that cares about how their lobby looks and how they greet you and explain what’s going on with your vehicle without making you feel stupid for not knowing.As the great Arnold S says “I’ll be back!”Service: General repairs & maintenance
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October 2023 by John Childs
So far, so good. The car is running well, and they covered (I think) everything and covered needed services that were not performed by the dealership. The pickup and dropoff courtesy was quick and efficient and in all very welcome.Service: Transmission
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October 2023 by Juan Pablo Morales Marín
I walked in for a safety inspection, arrived at 3:30 pm and was informed due to schedule there were not able to take my car because the closing time was at 4 pm and already had another client. Everything is totally understandable, although the attitude of the front desk guys was nos the best, empty faces, no empathy, no willingness. Just “You have your comeback another day” I mean, when you have a potential client, you need to put the same attention even though it’s not gonna get you a ton of money for a service because when you need it in the future you might consider to use other type or services though that day you just needed a safety inspection.
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October 2023 by Scott Probst
Love Skyline. As soon as my wife’s car warranty is up, it’s so long stealership, hello Skyline for her car too. Good communication. Honest with what needs repair or is due. Friendly customer service.Services: Auto battery replacement
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September 2023 by Ami Cannon
As usual, Ben Nielsen's Skyline Automotive didn't disappoint! I needed a Safety Inspection for my vehicle and stopped by before work. The wait time was going to be cutting it too close to the time I needed to be in to work, so I went to a local petrol station to have it done there. That station didn't even have a mechanic on duty until 10AM, so I drove right back to Ben Nielsen's, and voila, my car was inspected (and passed) within 20 minutes! They even checked my tire presure. Ben Nielsen's has been my go to for my automotive needs for over 9 years, and will continue to be for the foreseeable future!
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September 2023 by Tatiana K.
Do not take your car here. We brought our car for a small repair. Car was at the shop for over two weeks. We tried to call to get an update. They never called us back. Finally we decided to take our car somewhere else. We came to pick up our car and it turned out that they lost our keys. Awful service!PS, Emma, this is for a client of yours for many years with red convertible Saab. David is very aware of this case. This review was written on his behalf.
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September 2023 by Jykaio B.
I went in there to get spark plugs changed on a v6 mustang. Lets talk about how hard that is. my manifold comes off with 7 screws and a few airlines, then you loosen it from the intake. then you have access to all 6 of my coil packs and spark plugs. Sounds simple , right? Not for this shop. They wanted 974$ to install 45$ worth of parts. where the other 900$ ? let me tell you , they wanted the car for 4 hours to do this job. unnecessary, price gouging labor costs. I've never felt so insulted by a quote in my life. and on top of they , the guy at the desk initially told me to just leave my car. man if i did that and someone told me "oh , that'll be 1000$" I'd lose my mind. If you want to throw your money away, you're better off flushing it down the toilet. Maybe then someone could find it one day and be blessed. I will NEVER come back to this automotive shop for anything whatsoever and if you guys value your money I suggest you do the same
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September 2023 by Ami
If you want the best service for your vehicle(s), go to Ben Nielsen's Skyline Automotive. Wonderful staff, outstanding mechanics, and fast turnaround time. No matter how small or extensive the work your vehicle needs, Ben Nielsen's is the only place you should go.
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August 2023 by Ashley Purdy
I reached out to Ben about a radio issue I had been having with my car and without hesitation, told me to bring my car in and that they'd take a look at it. He even offered to have them come and pick my car up so I wouldn't have to drop it off. When I came by the shop, they were very busy that morning and even without an apt., they were able to not only look at my car but fix my radio issue all within about 30 mins. of me getting there. Everyone I came into contact with (Katie, Mike, and especially Troy who was the mechanic who saved the day!) were unbelievably professional and instantly made you feel like family. I felt completely heard and taken care of and that hasn't always been my experience at auto shops. I would HIGHLY recommend you take any of your auto needs to Ben Nielsen Automotive and let them treat you like family too!!!
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August 2023 by Dale Welch
I bought a 2007 Porsche Cayman S that seemed to me to be in remarkably good shape at 70,000 miles. I drove it for a few months, which confirmed to me that it was in good shape. I was under the impression that Porsche's need to be worked on only by Porsche mechanics. But that is ridiculously expensive. I brought it to Skyline for brake fluid flush and new transmission/diff fluids, oil, filters, spark plugs, and importantly, to eyeball everything. They have a clean 10 bay shop and they are all working. The shop is busy, not much standing around. I'm appreciative to know I can come to Skyline whenever I need work done on my beautiful car.
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August 2023 by Richard ARTHUR
Nobody likes the inconvenience of having to drop their car off and having it worked on - but if you have to - this is the place.Really good diagnostics system with photos & explanations were texted to me.Good communication.Everyone was very polite & professional.Highly recommended.Services: Transmission
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August 2023 by Ashley P.
I reached out to Ben about a radio issue I had been having with my car and without hesitation, told me to bring my car in and that they'd take a look at it. He even offered to have them come and pick my car up so I wouldn't have to drop it off. When I came by the shop, they were very busy that morning and even without an apt., they were able to not only look at my car but fix my radio issue all within about 30 mins. of me getting there. Everyone I came into contact with (Katie, Mike, and especially Troy who was the mechanic who saved the day!) were unbelievably professional and instantly made you feel like family. I felt completely heard and taken care of and that hasn't always been my experience at auto shops. I would HIGHLY recommend you take any of your auto needs to Ben Nielsen Automotive and let them treat you like family too!!!
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July 2023 by Timothy Turner
A three day job turned into a three month clusterf&@k. I never got an update about my car from them unless I reached out multiple times. It got to the point where I went and bought a new car because of all the misdiagnosis and no contact, I thought I'd never see mine again. Even upon completion, it sat there for five days before I called them to find out it was ready e pickup. After all of this, there was no discount or anything. They couldn't even wash it being as filthy as it was I really don't know what happened to this once great shop. After this review, they reached out to assist. I'm glad they did, but it shouldn't have taken this.
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July 2023 by Yolins JeanFrancois
David is wonderful and an example of how it should be everywhere! he worked with me on my old car at the other location off Duke street and he is one of the reason why I am still a loyal customer and referred 3 other friends to you guys. Please don't ever let him go! Excellent service and personality and greatly appreciated by me.