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August 2024 by Mike Miller
Just would like to say thank you to Bobby at member services great customer service! Store033 very helpful and polite!
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August 2024 by William Waters
This location is a dump. The staff aren't great. Some of the items on the shelf are spoiled or covered in bugs. It's really a gross store that doesn't seem to ever get cleaned and the bathrooms are disgusting. I would shop somewhere else but I still go back a few times a year for necessities, but never fresh items, always shelf stable.
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July 2024 by venky
Phoebe at customer service is an incompetent
a-hole. It took here 10mins to process a simple return for spoiled milk well before the sell by date of 7/18/24. She then proceeded to lecture me for returning the spoiled milk with a rude and disrespectful attitude. “Whatever” was her exact phrase. Natalie, the associate next to her was respectful and helpful. She also witnessed this interaction.
Phoebe, please educate yourself with the BJ’s return policy and learn how to interact with customers professionally. If you can’t do that then please seek professional help or find another profession that doesn’t require customer interaction.
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June 2024 by uscray
Usually I'm satisfied with Bjs. However I had received an online coupon for 10 dollars off any purchase of 200 dollars. In the past that meant if before coupons the total was over 200 dollars the 10 dollars would get applied as one of my clipped coupons. However today my pre coupon total was 206 dollars and after coupons it was 197 dollars. The lady at customer service said she couldn't do anything. I would have to cancel the purchase and then get something else then re purchase everything which is asinine. I have been a Bjs member for 30 years and usually I just let things slide but come on man!
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May 2024 by Caroline Leach
I will never go to this location again. I have had multiple bad interactions with the old lady who checks your cart at the end before you leave. She picks through every single item you have
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March 2024 by Gary Jones
It's not my job to check myself out of your store. Hire some cashiers!
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February 2024 by Nicole
Personally this is a great store! Staff is good, especially when they know you are a regular. They carry name brand items as compared to other bulk buy stores. They have a good selection of items, and I often find hidden gems. My only complaints are: they rotate some items so you might find something great but it might not be a regular item they stock, and they lack a food court. Having both BJ's and Costco membership I shop at BJ 10X as much. The membership quickly pays for itself.
Additional info: One area of opportunity is their third party services contract (home improvement vendor). They often solicit you as you're shopping BIG TURN OFF, and the third party home improvement vendor is VERY expensive, no savings here despite the association. Buyer beware....do your homework.
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February 2024 by Nicole S.
Personally this is a great store! Staff is good, especially when they know you are a regular. They carry name brand items as compared to other bulk buy stores. They have a good selection of items, and I often find hidden gems. My only complaints are: they rotate some items so you might find something great but it might not be a regular item they stock, and they lack a food court. Having both BJ's and Costco membership I shop at BJ 10X as much. The membership quickly pays for itself.Additional info: One area of opportunity is their third party services contract (home improvement vendor). They often solicit you as you're shopping BIG TURN OFF, and the third party home improvement vendor is VERY expensive, no savings here despite the association. Buyer beware....do your homework.
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January 2024 by Chris K
great store!! with excellent prices. Wide selection of sale items some change with the season.
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December 2023 by MandM K
A hidden gem.They have a great selection. However, the store is a little run down, and somewhat messy and disorganized. Additionally, as I was comparing prices between BJs and other bulk-buy and department stores, I didn't notice significant savings.That aside, if you want to avoid the chaos associated with other bulk-buy stores, BJs is a great alternative, especially if you are looking for a decent selection of “plant-based” items!
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October 2023 by Nathan Foresman
Wyent there this morning around 10:47 to grab a couple things, got the mix and match bag of Doritos. I only grabbed one bag as I was leaving and going through the exit door the man watching the door checked my receipt and asked how many bags I had I said one he said go get another one.I told him I only paid for one. He said no you paid for 2 it’s mix and match! I was very impressed that he looked out for me! I honestly would not have noticed! So awesome experience today!! And what a great guy watching the door this morning! Thank you!! I didn’t even catch his name unfortunately!
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October 2023 by Judith McDaniel
This is a membership discount store. Memberships start at around $50 annually. Wide variety of items: TVs, countertop kitchenware, fresh foods, bakery items, fresh meats, snacks, baking items, beauty products, vitamins, clothing, oral hygiene items. Glasses and contact lenses are sold in the store, but you need to bring your prescription.BJs also sells and mounts tires. Members can also buy gas at the station near the store.
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October 2023 by Arturo Toledo
Poor customer service over the phone to resolve issues.We have BJ's membership for several years .We pay home deliver service and when we missed items and call Fairfax they told us to call Dashdoor when we never have a contract with Dashdoor.Delivery company just pick orders not made them.They told us to go to the store and pick up the missed item.
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October 2023 by grizzle “Grizzle 26” a
Very bad customer service!!! There is this lady at customer service that LOVES yelling and treating the customers very badly. Every time I go there she is yelling at someone. The worst thing is that the manager is right in front of her and he does not stop her or even say anything!!! They both need to get replaced with people that really want to work and know customer service!! Bjs NEEDS to do something asap regarding these people!!!!
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September 2023 by Raju's Happiness Hub
We have memberships for both BJ's and Costco. Although they offer different items, Costco has higher quality products and a better food court. However, BJ's is less crowded and has shorter lines at the gas pump, even on weekends. But Management should train staff to greet customers when hiring and selecting them.
