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July 2024 by Nathalie Almanza
I've been working with Max for a couple of weeks now, trying to choose the best vehicle for me. Max has been incredible. They have a great selection, and he's been very patient and helpful at every step. I recommend anyone in the area check them out. 10/10 recommended!
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July 2024 by Avis B
BUYER’S BEWARE: I purchased a 2014 650i BMW from APFairfax on January 8, 2024. This vehicle turned out to be a complete lemon. I initially returned the vehicle for the control arm to be replace after a trusted mechanic informed me during my emission test that AP Fairfax made me pay for that he believes I need a control arm, which has to do with the steering of the vehicle. I addressed the brakes issue - the car would shake when I applied the brakes. This occurred on my way to my residence after purchasing the vehicle. AP Fairfax installed a new control arm and brakes and suggested to replace the the right side one. I obliged to the tune of $500. BTW, I was informed by reputable mechanics that I was overcharged for this replacement. I agree.
These issues all transpired in a matter of a couple of weeks of owning the vehicle.
Fast forward, I observed an oil on my garage floor. I took the vehicle to Laslo Foreign Car Service (he specializes in BMW’s & Mercedes Benz to check out the vehicle.
I received a call from Laslo personally advising me not to drive the vehicle anymore and he stated the issues — safety and performance issues. The cost for all repairs I had completed by Laslo was $5,800. The receipt s pictured with the review
I was very disturbed by his finding asMr. Shafiel, the owner of AP Fairfax, assured me that I was getting a great vehicle and that he knew the previous owner. Typical “used car salesman’ b.s.
I have filed a complaint with VA State Attorney General, The Motor Vehicle Dealer Board. I also filed a small claim and was in court onJune 14th. I did not come out victorious due to the “AS IS” clause which allows shady businesses take advantage of unsuspecting individuals like myself and given the fact that the Commonwealth of VA allows business to perpetrate fraud. VA does not go after businesses.
Please stay clear of this business. I am not disgruntled. I do not wish what transpired with my purchase from AP Fairfax to happen to another consumer. I have attached my invoice evidencing the work I had done. I also ordered two (2) new tires for the rear to the tune of $555.00. I truly have not driven or enjoyed my vehicle given the safety and performance. BTW, I am now having issues with the convertible. This will be fixed shortly and this is the reason I purchased the vehicle was for the convertible. I had the convertible issue repaired - $1,400. I will attach the invoice when I pick the vehicle up next week.
Please stay clear of this business. I usually purchase my vehicles directly from the BMW dealership. I erred big time in not doing. A costly price I am and have paid.
I transmitted over $10k in a cash transaction for this vehicle. To date, I have not received the required from that was supposed to be filled out for OFAC - to ensure no money laundering is transpiring.
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May 2024 by Yolanda Epps
Best car purchase experience EVER!
This dealer is 60 miles from my home so I had to drive my own vehicle to test drive the new one. The car was delivered 2 days later to me. The test drive, deal, purchase and delivery were all top notch!
The customer service was stellar!
Thank you Max, you exemplify the way a car purchase should be executed!
This purchase experience was a master class in customer service. Amazing.
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April 2024 by wualker M
Stay away from this place. I bought a car from them. 2 days later Chrck engine light came up, plus some other issues. I text John and Ali. John said bring it on will see.
But when the time came they did not do anything. They said the car was sell as it is. Undetand that. But not expect the check engine come after 2 days. This BMW 750i are expensive to fix. Think twice before to buy car from here. They come with their hypocrite smile, just to sell. Stay away from here.
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April 2024 by Danny Ebrahim
If you need a Rim or tire fixed or any service. See Ali. He took care of me last minute and gave me a fantastic deal. I highly recommend him and his shop
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March 2024 by JT
Zack Owens (General Manager) offers professionalism a commitment to ensuring he gets the best rates for you when buying a car. I am truly grateful this man was at the Dealership I randomly called from a google search. Zack makes the entire process painless. He provides excellent service and is extremely honest very rare when dealing with people who sale car’s. Definition of Excellent service. Julia T
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March 2024 by Keisha Davis
Top-notch inventory and a very welcoming and professional staff! Super pleased with BOTH my purchases! ❤️❤️
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February 2024 by Bohdan Dudka
Unresolved Suspension Issue and Unprofessional Treatment
I visited this auto body shop with the hope of fixing a noise issue in my car's suspension. Regrettably, the experience was deeply disappointing. The mechanics were unable to accurately diagnose the problem, leading to a series of ineffective and unnecessary repairs. Despite multiple visits and payments, the original issue with my vehicle remained unresolved.
What compounded my frustration was the unprofessional response I received when I expressed my concerns. The owner insinuated that I was attempting to get free services, which was far from the truth. My intention was simply to have my car fixed properly. This accusation was not only unfair but also reflective of the lack of customer service and professionalism in handling genuine customer grievances.
When I requested a refund for the ineffective labor, considering that the suspension noise issue was never fixed, my request was bluntly refused. This experience has not only cost me financially but also left me with a vehicle that still has the same unresolved issue.
Given this experience, I am unable to recommend this shop. It's crucial for potential customers to be aware of my experience, which was marked by guesswork, ineffective repairs, and an unprofessional attitude from the management.
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February 2024 by Aanu Olusoga
Excellent service, excellent customer service, & affordable deals. AP have to be my favorite dealership when it comes to business.
I'm a satisfied customer & if you are interested in a car, GO TO AP FAIRFAX, GREAT SERVICE & LUXURIES CAR.
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February 2024 by Игорь Короткевич
I don't like this place anymore, they are not honest.
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November 2023 by Tingtuan Chen
I'm lucky Max called me about a used car being available. When I visited the first time, it was a clean and organized dealership. Perfect sized in a way I felt their professionalism and small enough to build a personal connection. Everyone in the dealership was so friendly to my family - wife and kids!
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November 2023 by Errick Towns
Delt with FarisEVERYTHING was lovely......originallyThen came the trouble.Couldn't pass Maryland inspection. Now I have to get my own tags after paying for tags and title...will not recommend buying here if you are a Maryland resident. Not happy
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September 2023 by TDA
Went there to get new wheels. Everything was done on time, at the promised price, and that price was reasonable.
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September 2023 by Bill Wnek
Efficient and friendly!
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September 2023 by Mitch Rich
Thanks to Sam and faris for getting me in my new Audi A8 L very well appreciated very professional and knows a lot about the cars they sell thanks AP auto.
