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December 2023
STAY AWAY! Scam of a business. We prepaid using reward points and declined any additional insurance or roadside service but was billed for it upon return. Tried calling customer service and was told a dispute was filed but no follow up was ever provided. Extremely poor customer service. 0 stars wouldn't not recommend.
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November 2023
When we dropped off our rental at Thrifty Dulles, the staff drove us and our young children to the terminal in our rental vehicle rather than have us load into the shuttle bus in freezing weather. Very courteous and helpful especially when we have luggage and car seats!
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November 2023
On Thanksgiving eve, they ran out of cars. I arrived on time for the pick up and was asked to sign a waiting list. There were over a dozen people waiting with waiter time (optimistic estimate) of 4 hours. No dinner with family after hanging not stun them for months. Awful company.
