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March 2024 by The Adventures of Pumpkin and Pookie
After arriving to the rental location I was told my original reservation was given away the day before. The person helping me, Sam went above and beyond to fix the situation. He got his manager and together they fixed the issue and kindly gave me an additional discount for the inconvenience. The lot manager helped me to my vehicle and loaded my bag into the car for me, very kind of her! Over all it was great working with everyone at this location. Dropping the car off was so simple and we were able to get on the shuttle right away back to the airport. If I need a rental car I will definitely be using Enterprise again, and have already suggested to people I know traveling through the Dulles airport to use this location. Ten out of ten on quality of service.
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March 2024 by John Wurst
Excellent and friendly staff. A smooth and efficient operation. Makes it so easy too work with Enterprise
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March 2024 by Sheldon Robinson
Had a very good experience the staff was great and my rental car was clean and in great shape. I will definitely be back
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March 2024 by MW Thomas
The car was upgraded and it was beautiful and clean and a pleasure to drive. I can't say enough about how wonderful the car was and the people at Enterprise were great. However, the shuttle back to the airport was a nightmare. The driver dropped us off at the arrival level and on the opposite end of the airport from our airline. I do not think the driver spoke English!
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March 2024 by Robert Caslen
Strongly recommend Enterprise. I had a bad experience at Hertz again and again, and I finally gave up on them. Then I went to Enterprise, and I never looked back. They know what customer service is all about.
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March 2024 by Ahmed Malik
Worse car service rental agency at the airport. Had a reservation booked in advance and tried to do change the pick up time by a few hours and the employee cancelled my reservation and in doing so someone else booked the vehicle. Nothing was done to accommodate me and I had to book a rental last minute with another agency. Again, terrible over the phone service.After being asked to reach out via email in order to better understand the situation and find a resolution nothing was done, just an apology. I say again worse over the phone and email service car rental agency.
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March 2024 by James Mackin
Even when you advance check in, you are still asked all the same questions when picking up your rental. Also, rarely is the car you rented available, it is always "similar" model you have to choose from, that is not always that similar. Been a Enterprise customer and fan for a long time, but may be time to give one of the others a try.
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March 2024 by A Amo
The vehicle was clean and ready when I got o te counter. I didn’t have to wait. The employees here friendly and respectful.
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February 2024 by Jorge Otávio Gonzaga Reis
2nd time with Enterprise in IAD. Absolutely perfect, smooth and without any mistakes when i got my invoice . I got the car that i had booked , it was a new car with only 572 miles driven. Fantastic ! DCA is very good but Enterprise in IAD is better.
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February 2024 by Demetris Mosley
The best Enterprise in the country. Great company for rent cars & more. Daquan showed us how everything works & continue to show leadership on representation of the Enterprise Company. I don’t own any car or anything. Last Friday when I got into that GMC Sierra I was looking it. I wish someone would blessed me with that truck. Thank you for all the hospitality you gave us & continue to grow with the company Daquan…
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February 2024 by john laspina
great from start to finish
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February 2024 by Tony J
Enterprise is usually my go to when it comes to rental cars. But this location is bad from my recent experience. The car was not prepared well.It had leak on one or more tires, worn out wiper blades etc. A few weeks after drop off received a letter from Enterprise about damages.
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February 2024 by E H****s
I was not given any info about tolls or after hours drop off both of which were issues later
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February 2024 by Xingli Fang
The car they provide is clean and performs well. The entire rental process was also very enjoyable.
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February 2024 by Jill Terrell
Cole was awesome!! Very nice and helpful!! The vehicle was very nice as well!
