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June 2024 by Tanika Banks
I had an okay experience. Initially was trying to price gauge me on a Miami Cuban chain 10k semi hollow. Priced me at $1,080.00 for a 3.5mm 18inch chain initially . I asked for it to be cut to 17 inches. I came in on Tuesday Afternoon around 4:30pm. I called the very next day at 12:00pm when they opened . He had already cut the chain.I put down a deposit for the Miami chain and Letter “A”diamond pendant ( which was not in the store at the time of deposit). That very night I was able to find the chain cheaper at Zales 4.5mm which was bigger on clearance ( same exact chain but bigger). After a lot of communication the owner canceled the chain but charged me $60.00 for cutting the chain. The links can be added back to the necklace and it would turn around and be sold for $850.00 or more. The $60 was steep for a cut; wasted money when it can be added back. The Letter “A” diamond pendant I’m also finding it cheaper on others sites and stores, almost a. $90.00 up charge from other competitors. I haven’t received the Letter “A” charm as of yet it should be coming any day. I have no idea the clarity or the weight of the charm, but was charged almost $500.00 for it. Do your research first before purchasing here. They price gauge big time. Customer service was fairly good except for the back fourth about the chain… I know it does not cost $60.00 to cut a chain from 18 inches to 17inches. It’s been a stressful experience.
Researched showed: between $20-$35
Most professionals typically charge between $20-$35 to remove links and shorten a necklace. I was charged $60.00
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August 2023 by Google user
Please don’t buy from here. I bought gold earrings for $42.40 in May and one of the earrings has turned colors.
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July 2023 by Clatch Mac
Please don’t buy from here. I bought gold earrings for $42.40 in May and one of the earrings has turned colors.
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March 2021 by jezzy 25
They have poor customer service he was rude not pleasant at all would even look me in my face I will never go there again. No he was not with a customer he wasn't on the phone hr looked at me and didn't turn around. I asked him about earrings, and fronts and he was rude, and Nasty. He made me feel like I couldn't afford anything in there.
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November 2020 by Henry James
Gold and diamond Collection are awesome
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November 2020 by Harris Copeland
Excellent Customer Service
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September 2020 by David Wilkins
Excellent customer service.I will be back to get some more custom pendant done soon
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September 2020 by tasmaya gurung
Excellent Gold and Diamond piecesLoved it
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April 2020 by karrington gaynor
I brought a rope with a charm.. it was a small rope. After a month the fasten link broke and when I took it back for repair, they had it fixed in 30min with a free cleaning.
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February 2020 by Stevy Jeff
Excellent custom work on my Jewelry.Diamond charm and my teeth looks much better then I previously purchase from other jeweler.Brian is very professional.
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January 2020 by Jaqual Briggs
i purchased a 4 piece top solid gold "10k" . in less than a week they started changing colors
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September 2019 by marvin Holley
Purchased a gold rope in July. Unraveled and snapped on August 1st. Had fixed for $21. Unraveled and snapped again on August 23rd. Fix again for $21. Was putting on this morning. Snapped again. Went to store this afternoon to see if there is anything they can do. Was told for my convenience, they can repair it for only $25. THEY SELL JUNK!! Now that you've been warned, if you buy from them, you get what you deserve.
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September 2019 by Johnson Brian
Loved the gold chain I purchased from them last year and made custom piece which comes out fantastic
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July 2019 by N. N.
STEER CLEAR! The location in Newport News sells fake jewelry!!!
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July 2019 by Monique Perkins
Great selection for low price
