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October 2024 by Mario Parker
Customer service sucks
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September 2024 by Israel Bello
We never found the office
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June 2024 by Dakota Good
You call them and it goes to a machine. Tells you to press a number to be transferred to someone. You press the number and nothing happens. You go in to get your supplies and the people taking your order have no experience with the products and cannot suggest things for you. Half the time they can't even create an invoice for you without taking 20 minutes. Very unskilled, poorly trained people. I ordered a couple things and asked for it to be delivered. They said they would send it same day and it never came. Next day? Still nothing. I'm done using this company.
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February 2024 by EM Windish
Terrible service, I purchased a transmission that came broken. After I tried to use my warranty and they refused to take it. I do not recommend this company to anyone!!
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February 2024 by ibrahim eteke
Stay away from this company!!!!
I did spend $1800 for a transmission plus I Spent $1000 for labour . The transmission was still bad. They don’t even want to take responsibility and rude when u call them,
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February 2024 by Anil Ozkeser
We purchased 2 transmissions, spent money to install them, they turned out to be even worse than the original ones on the vehicles. Supposedly there is “6 months” warranty. You would think it would be easy for them just to swap the transmissions. But no, i guess they are using some third party warranty company so they did everything possible not to send us another transmission and take these ones back. They asked for multiple documentation and we sent them all, they rejected both of our claims and refused to send us another transmission.
They don’t even want to listen to you, warranty company guy hung up on me once, I had to call back again…will never order from them again!
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January 2024 by Bryan Holland
Just had the worst experience with this company. Ordered a differential to my shop Wednesday December 6th. Was told I should have it Friday or Monday at the latest. Tuesday I reached out because the differential still had not showed up, and was informed the first differential was no good and I will have it Thursday. Thursday came and went no differential, reached out Friday and was told it would be there Monday no matter what. Monday came and went and Tuesday called again and was told it would be Wednesday, they had a truck break down. Wednesday driver showed up with the rear end and was in a super rush and was not pleasant to say the least, and before he unloaded found out the paperwork was wrong and there was no warranty, when we paid extra for the extended warranty. While trying to get this all situated with the sales department the driver just leaves without saying anything taking the rear end we had been waiting almost 2 weeks for. I reached out the the dispatch manager and she assured me I would have it Thursdays, called to check in after lunch was told she would call me back soon with an eta. Never received a call back and called again after 4 to see what the deal was and was told the driver would not be coming today and due to the holiday and they would deliver it Tuesday. At this point i have completely lost my mind and told them I was on my way to get it from Gloucester (about 75 mins 1 way) and after a lot of back and forth they agreed to leave the rear end outside somewhere I could get it after hours. So i finally got it after having to go get it and when I asked for a discount through management due to all these inconveniences, I was told there was nothing they could do for me. So I paid the invoice and told them I would never buy anything from them again, WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Do yourself a favor and do not purchase from them if your in any sort of urgency of getting your part on time, or unless you can go pick it up yourself!
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December 2023 by Brian Reese
Fair prices with a reasonably priced warranty.
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November 2023 by Miguel Hernandez
Fast and good service thank you
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July 2023 by Quinton Davis
DON'T DO IT...this is not even the last place I would purchase anything from. Brought an engine from here, had it put in my truck and it never made it out of the shop. It was smoking like crazy when they started it and put a hole in the block. I paid $1588.00, got back $1325.00 and now I out over $1300.00 for installation and removal. Their warranty is a joke.
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February 2023 by Pam M.
ZERO STARS.... NEVER BUY FROM THIS PLACE. These people are so rude on the phone. They have no patience. Also never buy the parts and labor warranty because they will find a reason not to accept the claim. All I can say is I hope this place gets what they deserve for taking my $2000 and not even trying to make the situation right.... . ... ZERO STARS!!!!
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November 2022 by Volkan Turkay
Bad customer service.
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July 2022 by Mr. CP
Called to order a part from this Chesapeake company for my automotive shop in Richmond and was told I was out of their zone and he immediately hung up on me with out further explanation. I called back to ask what that meant and after 10 minutes on hold, I gave up. I live in Va Beach & work in Richmond. How is that out of your zone? Couldn't I pick it up and pay cash? I have used this company in different locations with out any problem but you can bet I'll never call a LKQ Keystone business again.
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June 2022 by Derrick Demps
So today I’ve been placed on hold transfer out of state, then transferred to accounting. I work as a store manager at one of there National accounts and I can say after todays experience I will make sure my district manager and regional manager will hear about this experience.
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May 2022 by Nathan Corbett
Chris is awesome! For some reason the lobby is still closed but he is easily reached by phone. I purchased two parts in the past 3 days and he has been very courteous and on time. Much cheaper than buying from a parts store! OEM part for a third of a remanufactured part WITH A 6 MONTH WARRANTY
