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February 2024 by Etta Campbell
Just wanted to say that there are 2 people at Seminole Trail store that we would rate a10 star. They are Alex and Rashaude .Thanks, Etta& Kim
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November 2023 by Jason Birckhead
By far the worst experience we have ever had. We wanted to try the home internet service and Avery kept trying to sell us on a family plan and finally got the home internet. Get the first device and it would not connect, trade it in and order a new one. Come to get it and told “well we got it to work” despite being on the phone with US Cellulars tier 2/3 tech support. The second device gets plugged in, similar issue, this one would connect to 4G LTE but would not connect to the 5G for the home internet. We had to return this device and then was billed 700.00+ bill! It has taken almost two weeks and despite DAVID telling us to show up today he told us when walking in “oh I don’t have time for you”. Please take extreme caution when signing up for service at this store because it will be a disaster.
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October 2023 by Eileen Lavis
I went to the Seminole Trail U.S. Cellular store on Oct. 4 2023 and my salesperson was Raschaud. He was so terrific, knowledgeable, and a good listener. He helped me immediately find the phone I needed, was patient, and answered any questions I had. He gave me tips regarding my new phone and was just an all-around good person. I highly recommend this U.S. Cellular store and especially Raschaud. It was truly a pleasant experience. Another salesperson there was Avery, who was an also all-around pleasant person. This experience was so welcome after a previous unpleasant experience at this store a few years ago. If going to this store, try to get Raschaud or Avery, you will be happy you did.
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August 2023 by Angelita Gonzalez
Please reconsider US Cellular. By far the worst cellular company to deal with and they are not even the cheapest.I got a new line and they explained my charges gave me my phone and the process was smooth and fast. Well DO NOT leave the store with out a written summarization of your monthly charges. Even if you have something in written every US cellular representative will tell you something different. Try to speak to a manager they say a manager has the same information. They are not helpful and waste your time. I was on the chat function with a rep. She said I wasn’t getting the autopay discount because I need to change my autopay to debit card instead of credit card. I told her my card information I put in was my debit card. Well she said I had to specify on the app. When I went to my app, their is no way to change it to debit card. It just says card and bank information. After wasting my time she says please contact the customer service number.
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June 2023 by Brooke Jones
Brandon Hawker is AMAZING!!!! And was willing to do anything he could to help me fix my problem another coworker of his made.
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May 2023 by Renee Haden
I came in today to get a new phone. BrandonHawker was superb in helping me. He showed me the phones and gave me details about thePhones. You need more people like him. You need to promote him.
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May 2023 by Rick McCormack
Brandon Hawker was kind enough to come to my business and help with my Samsung phone. Fantastic service!
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May 2023 by Tiffany Harmon
Brandon Hawker is an amazing agent who went beyond and back to get us started with US Cellular. I suggest everyone go ask for him. Please consider giving him a raise. -The Harmon Family.
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May 2023 by kerri miller
poor excuse for business continued to lied about my bill have been with them for about 17 years wasted a lot money . Do yourself a favor run away from them
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April 2023 by Carol Ragland
Bernard Mitchell fixed my new Pixel 7 when 3 people before him did not. I was ready to return my new phone and keep battling with my old phone. He was a lifesaver and a true blessing.
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December 2022 by Debbie Maxey
Never go in this place. They are out to make a sale and nothing else. I feel I was taken advantage of because I had to get a new phone and because of my age. My stupidity for allowing that to happen. I bought accessories I didn’t need because they said mine wouldn’t work with my phone. I was in there 3 hours because they said they were new and didn’t know everything. I made bad decisions because they frazzled me so. They never even thanked me when I left. Stay away from here.
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September 2022 by Alicia Khetle
I will never set foot in this store again. Soooo rude! I have been a US Cellular customer for at least 10 years, never had an issue with customer service until recently.
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August 2022 by Pamela Miller
We have been customers for 29 years and visited the US Cellular Seminole store on 7/25/2022 for a phone upgrade. We had the pleasure of being waited on by Rodney. He was very patient and, knowledgeable about the products and, assisted us with all aspects of our transaction. Rodney was friendly and his customer service was second to none. He is a great asset to US Cellular in general and store #1885 in particular.
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August 2022 by Scott Snow
Went in a couple weeks ago when my phone wouldn't read its sim card and the technician work on it for several hours relentlessly. We then decided it was a lost cause and I bought a new phone . Thanks to Rodney Bryant for exhausting all possibilities of saving Mt note 9and some getting all my data and contacts to my new phone !!For all you cellular phone needs go see the man the myth the legend Rodney Bryant at Seminole US CELLULAR.
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August 2022 by Romans Headlight Restoration
Honestly my experience at US cellular was pretty bad. The phone does not work in some parts of town and not even at the most popular areas there’s any service. Not only that but we went into the store repeatedly to try and figuring out the prices and they did not help they just repeatedly said “we’re about to close. “ just a little too expensive for no service and we are now trying to leave the company because they customer service is just terrible.
