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June 2024 by freefaldoc
Cassidy was a very personable, patient, and efficient banking agent dealing with my elderly mother for best account access strategies.
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May 2024 by Richard Carey
I’m a long time member of Atlantic Union Bank. The last three visits I’ve received the WORST service ever. I’m considering closing all accounts and moving on! I’m only looking to get change for my business and an authorization letter that shows my wife and my name on a joint account for 401K transfers.
I waited for 15 minutes and then after that I’m told that no one is available as one banker leaves her office. This has happened three times… Why should I continue to do business with a financial institution who will not assist their customers?
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May 2024 by Iman Carter
Teller was rude. Had an attitude.
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May 2024 by Wenona Messner
No greetings from the 3 employees that were working. No nothing..
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March 2024 by Adam Hale
Cassidy offered me a quick and concise information today. Th8s branch has always had a warm and inviting vibe each time I've visited.
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February 2024 by Mackenzie Edwards
We are beyond impressed with the service we’ve received at Atlantic Union Bank. The HELOC process was incredibly fast and easy, and Sherry has been a joy to work with. We highly recommend this bank!
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February 2024 by robert cissell
Working with Sherry at Atlantic Union has been a delight. I’ve never had a banking experience as painless or well-executed. She has been on top of things from the beginning, has always had correct information for us, and helped us to achieve our financial objectives!
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February 2024 by Robert Longley
I am a recent newbie to AUB and have experienced great service compared to other banks in the area. Our banker (Cassidy Lohr) is very professional, competent and thorough.ATLANTIC UNION BANK is the answer!
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June 2023 by Philip Juliano
Why is your ATM not functioning so often? And why does it take multiple days or more to repair. Is this location going to close soon? Very frustrating
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May 2023 by Tyler Tucker
The ATM only works occasionally and if you call the bank and ask if it is currently working they don't know - they say it is outsourced (yet it is connected to the bank building :/ ). The people that work there seem nice.
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April 2023 by Chell Jones
Great Tellers!!
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March 2023 by Sarah Fury
We popped in without an appointment to see if we could add an account and they got us in even though they request people have appointments.Cassidy Lohr was amazing and so sweet. She was very proficient and professional and got us exactly what we needed and did it super quick! Very impressed with the customer service.
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March 2023 by Gayle Fitzgerald
Every time I have visited this bank at the drive thru the lines are very lo g and very slow. My last visit this past Saturday I sat in the line forever. I gave the teller $200.00 in 20's that I had hust gotten out of the ATM. I told her the denominations I needed and I received $150.00 back. Gave it back to her and explained what she did and what I needed again and she got it wrong again. Finally on the 3rd try she got it right.
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April 2022 by Amia Jackson (Miaz)
i’ve been with this bank less than six months and i overdraft my card only two times and everyday it constantly takes out over $76 to $115 and when i got a deposit into my account, it took all of my money even though i never overdrafted but those two times, i want all of my money back and i’m changing my bank
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August 2021 by Jared Johnson
I find it completely baffling that you would tell a customer with an open banking account who's trying to deposit $300 in rolled change that they can't take it over the counter I must stand there unroll it after I spent 3 hours counting and rolling it and put it into a coin machine we're just a few months ago on the news they said nine times out of 10 they don't count your money right and rob you and I hate to say it but one of the ones they tested was a union bank about once a year I do this and for you guys to force somebody to use a machine that rips you off is very unprofessional and not right not very happy with this
