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September 2023 by Rachael Roberts
Worst bank manager ever. She does not care about the little people. Regardless of the MANY loyal years you put in.She’s unbelievably unprofessional as well. It’s a shame because there’s so many other very lovely people who work there. But given her word is the end all, I won’t be banking there.
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September 2023 by Kyle Quinn
Exceptionally rude staff, came to use atm. Woman (I assume was a manager) came out and demanded to know if I was there to do banking. I explained I was. She said well we have issues with people going to the court… I was dressed in gym close with a large dog… wouldn’t ever bank here
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June 2022 by Anonymous
Briana provided exceptional customer service this morning. She is very knowledgeable, professional, and friendly.I highly recommend Briana if you have online banking questions! Today, April 19,. 2022, Ms. Sander helped me with an electronic payment. She was very friendly, professional and patient!! Thank you Ms.Sander!Once again, a great customer service experience!
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November 2021 by George Futch
Briana provided exceptional customer service this morning. She is very knowledgeable, professional, and friendly.I highly recommend Briana if you have online banking questions!
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July 2021 by Ying (Cathy)
Worst customer service ever!!!Did not even open an account for me.
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July 2021 by Ying
Worst customer service ever!!!Did not even open an account for me.
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July 2021 by Cathy Dai
Worst customer service ever!!!Did not even open an account for me.
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March 2021 by Deborah McLeod
We have banked with Suntrust for quite a number of years and held several mortgages with it. We have always been completely satisfied with their services. As for Marsha at the downtown location, I have always found her to be helpful, careful and friendly. I suppose anyone can make a mistake, if indeed she in fact shorted the previous commenter, but I've never found her to be anything but a completely reliable representative of Suntrust, and the bank's own policies to be very customer oriented..
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March 2021 by P ToZ
Karen is amazing so are all of the other people! They are all great and I have been using BB&T for over 10 years, at this location, AMAZING!
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August 2020 by Dominion Villa
So shocked to see all these negative reviews! I have had nothing but very good experiences at this branch of BBT. Friendly, fast, always helpful customer service! Thank you, Krista, Mary and Karen.
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March 2020 by Patrick Faulconer
Scammers. But nice people.
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January 2020 by J Llli
If you have to huff and puff upon seeing a customer approach the counter, then maybe you need to find another career because one in customer service is not for you. I thought the way the teller acted was very unprofessional.
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November 2019 by Keke Austin
You can’t trust no BB&T bank nowhere don’t do it they don’t care about you or your finances
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November 2019 by Crystal Curry
I used to love this bank but I have been trying to order a new bank card since the end of September and I have yet to receive the card. The first card was sent to the wrong address. I then went into the branch to reorder for the second time and I also got a credit card. The credit card came in the mail but there was still no bank card. I have called customer service and I have called the branch since then. No one can seem to tell me where the card is or what has happened. The sad part is, no one has apologized for the inconvenience that it has caused me! The only thing they can say is we can reorder it and give you a temporary card but every time I use my Venmo it cuts off the temporary card. This has been the worse experience since banking with them. I guess it’s time to look for a new bank. Third card has been been ordered.
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March 2019 by Alex B
The service at this location is very slow. There is one woman that works the drive thru service and she has great customer service. Every encounter I've had inside has been rude and it showed that they could careless if I was a customer. In fact, they've even been rude to family members of mine. All seem to have the same interaction, explaining it by saying “they acted like they couldn't be bothered to speak to meâ€. This is very unacceptable. I plan to look for another bank! Hopefully, this changes for future customers. CUSTOMER SERVICE IS IMPORTANT!
