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March 2024 by Cindy crowder
You over charged me when I paid all of last years bills yet I see I charge from July of last year so I no longer have your service
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March 2024 by timothy smallwood
So far this year your service has been outstanding
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March 2024 by Pat Burns
Very easy, ordered propane online and delivery in 2 days. Also paid online. Seamless service.
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March 2024 by sylvia glover
My request was filled very quickly
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March 2024 by barbara albert
You failed to call before coming to fill my tank following a zero reading requiring a leak test. I needed to be homeI was not home and had to endure a 7 day wait for a tech to come and unlock my tank.I suffered no heat during extreme low temps. Miserable
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March 2024 by Tina Peck
Excellent
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March 2024 by J&K
My gas was delivered and my tank filled in a professional and efficient manner. However, I was disappointed to find that you now charge a “service” fee for me to use my credit card online. Since I’m already performing my own customer service you should allow me to use the payment method of my choosing, to include credit cards at no additional expense.
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March 2024 by Michelle Lint
Had to call multiple times to get my tank filled. My account was locked for no reason. You charge $10 for a phone call to you I shouldn't even have to make. Then you don't fill the tank and I have to call back. Driver filled to 47% and said it was 100%. 236 gallons of an empty 500 gallon tank is not 100%. Now I have to call again to finish getting the tank filled. Another $10 phone call I shouldn't have to make.
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March 2024 by Fred Maute
Driver was very friendly. On time delivery. However, can never reach you by telephone at any local number listed, pricing is 25% higher than your biggest competitor, and when I get an answer on the phone, it’s always an individual in India, Thailand or the Philippines who cannot answer a local question or a pricing issue.
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January 2024 by Jim Stockton
excessive hold time. very loud background noise. failure to promptly initiate return phonecall.
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January 2024 by Tim Forrester
AmeriGas locked tank saying fireplace leak. Fireplace repairman checked fireplace twice and can’t find leak. Amerigas supposed to come back. No show. No call. Halfway through winter. Fireplace still locked. AmeriGas is a horrible company
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January 2024 by Patti Katapka
Your prices are ridiculous compared to others. There are many companies that charge 2. something a gallon, not 4.07. Why???
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January 2024 by johnny bates
The order process was quick, easy, and straightforward.
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January 2024 by Ira Fistel
Everything went smoothly. Driver was friendly and courteous. Completely satisfied except for the cost.
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January 2024 by Amy Lastinger
The experience has become almost unbearable. I used to be able to call my local office and speak to someone in Charlottesville.Yesterday someone called me… gave a reference number and a 1800 number to return the call. I spoke to someone I could barely understand, who had no idea why I had gotten a call?The customer service of this company is gone. The field worker who used to do the route and we knew is gone.I’m not sure what changes were made but Amerigas no longer operates out of America and it’s a terrible experience now.I will most likely work to switch companies when I can find time.
