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February 2024 by Mark Czmyrid
Great service
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January 2024 by Thomas Wilkerson
Just poor service. You get a different story from each person you speak with. Poor communication. Employees don't relay messages to other managers as they promise. Manager promises discounts But does not fulfill them when you drive to the store to pick up the item.I could have purchased the similar battery $50 cheaper at Sam's club. But Kyle promised me at least a 10 percent discount if not more when I came in."Come on in a I'll work something out for you. "I knew it would still cost a few bucks more than Sam's but I didnt mond since Kyle did take a few minutes to see it could be replaced since it was only 2 months past the warranty date.At least they don't have the cranky old lady with the short hair who was rude to everyone. She was one of the reasons why I stopped buying all my disposable products there and moved to a competing.store.If you're wondering why I didn't go back to Sam's and buy it there somebody else was picking up the battery for me and I didn't see that no discount was applied until I received the message from my credit card company about the charge. So for 30 plus dollars they completely lost me a customer.I'd rather spend a few dollars extra somewhere else than be jerked around.
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December 2023 by Taylor Ballard
Kyle and his team are great people to come to whenever you’re having problems with your vehicle. They’re always very patient and dedicated to help solving whatever problem you’re experiencing. Seriously great place!
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December 2023 by Ewa Ade Aborode
I called to see if I still had a warranty on a part I purchased from this company. The cashier told me he was so busy he didn’t have time to check. Wow!!! All he had to do was put in my cell number. Yet he wouldn’t take time to do so. Not a company I want to use again.
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November 2023 by Allison Goolsby
Kyle was a great help.courteous and respectful.no hassle at all getting my parts...
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September 2023 by uᴉʞuǝɾ
Had most of the parts I needed to work on my drag car, sadly no turbo. (Ahh what was I expecting?)
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September 2023 by Jared Davis
Awesome they had everything I needed and even though it was one employee in the building ( poor guy) he was exceptional in his job!!
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September 2023 by karl helmstetter
Even late at night, service was quick, effective, and professional. Thanks, Kyle!
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July 2023 by Billy Smith
This is the best location , the other locations don't have good help .thePeople at the other pantops and ruckersville need more training theyDon't know anything about car parts.Had to come to this location to getThe special bolts ordered that theOther locations had in stock soSad . Big thanks to the employeesAt this location
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July 2023 by Bryan
This location is the best one in Charlottesville. The staff is always helpful, the store is well stocked, and the prices are competitive. I've used the pickup in store service on several occasions, and my order is always ready way ahead of schedule. I also recycle my used engine oil here and I appreciate this service for Advance Auto's commitment to the environment. Clean store too. Highly recommend!
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April 2023 by Giovanni Fiorenza
All the employees are very nice. Sometimes their stock doesn't have as much as other Advance Auto Parts, but they are always happy to order anything you need.
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February 2023 by David Bertolucci
Always helpful. I had no time to waste and the two ladies working 1/13 night were eager to help me find what I needed. 10/10. Finally something went smoothly today. Thank you
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February 2023 by Dan Martin
I love this place, team is really helpful and I appreciate them. Very courteous.
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November 2022 by Mike Heidtman
Rarely leave reviews but I had to pass on that I received exceptional customer service from Kyle today he was very friendly and extremely knowledgeable took his time and explained exactly what I needed for my car wouldn't go anywhere else as long as he is there
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November 2022 by sam jarrell
The part people very helpfull, went the extra mile to find the part I need
