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September 2024 by Daniel Boyce
Be careful if you're selling your car to them. Even after the handshake, the deal can change.
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September 2024 by Hayden Nixon
I had a fantastic experience at Infiniti of Chantilly thanks to Roberto Sanchez. After a disappointing visit to Infiniti of Mechanicsburg, I was relieved and impressed by the exceptional service I received at Chantilly. From the moment I walked in, Roberto greeted me warmly and ensured I was kept up-to-date on the status of my car.
The turnaround time for a turbo replacement was faster than I had anticipated, and Roberto didn’t stop there. He went above and beyond by identifying and addressing additional issues with my vehicle that I wasn’t aware of. His attention to detail and commitment to ensuring my car was running at its best were truly outstanding.
If you’re looking for top-notch service and a team that genuinely cares about your vehicle’s health, Roberto and the team at Infiniti of Chantilly are the ones to trust. Highly recommended!
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September 2024 by Edd
Dealership service is the best. I will never have my auto serviced anyplace else, if I can help it.
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September 2024 by Kathlene Holzhauer
Bob Fisher enjoy your retirement. You'll be missed :-(
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August 2024 by Jaclynn Fleet
If you need a car, see Craig! Fantastic customer service, and paid attention to the little details (full tank of gas, clock set to correct time, etc.)
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August 2024 by Sara Schweigert
Excellent dealership and service crew. Highly recommend
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August 2024 by India Cooper
Craig helped me with purchasing my first car and I must say he made the process easy going.
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August 2024 by Melissa Logan
The dealership sold me a dream. I am very disappointed in what I signed up for. The suv is great. The customer service was terrible in getting my issues resolved. Im did not receive quality service as promised. I will not return to get another car. Already experiencing issues. The infinity assistance keeps dialing on its own. This a 2024 Qx50.
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August 2024 by Andrew Robison
We bought an electric Hyundai Kona, Chris went above and beyond by explaining to us how to use the vehicle, and during a test drive he took the time to go with us and answer all our questions about EVs and explained things in a way that we could understand, even after we completed our purchase. Thank you Chris!
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August 2024 by WILLIAM PAZ
Chris is awesome! He went above and beyond with our new purchase of the QX80! My wife was amazed and surprised as it was for her!
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August 2024 by Kira Bonora
Great experience! Craig was wonderful to work with, he made the process smooth and easy.
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August 2024 by Jim Sloane
Bought a beautiful 2023 Infiniti QX60 from Sheehy Infiniti of Chantilly yesterday. Overall great experience. Lance was awesome to deal with and not high-pressure at all.
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August 2024 by Joel Kaufman
I am not one for hard core sales people, I am one who wants a salesperson who answers questions, supplies information and allows the customer the time and room to make a decision without pressure.
That is exactly what I received with Lance at Sheehy Infinity.
Lance was personable, informative and truly a professional amongst his peers.
Ask for Lance at Sheehy Infinity, you won't regret it.
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August 2024 by Elizabeth Koehler
I had a great experience. Staff was friendly, knowledgeable and helpful. Felt like we worked together to get me what I wanted and I am very happy with my car. Dennis Dunning was my salesman and he was great and went above and beyond to make this smooth for me.
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August 2024 by Sunny Goyal
I had one of the worst experience at the Sheehy of Chantilly. Nicholas helped me and he wasn’t at all helpful.
Basically, I took the car for a check engine light issue at sheehy. I am a VIP member, so I thought it would make sense to take the car to dealership.
First of all, just to check the light, they asked for a ridiculous 200$ diagnosis fees. Usually, auto advance parts and many other places check the codes for free.
Anyhow, I thought their dealership will provide more detailed diagnosis instead of just telling the code. After 200$ diagnosis fees, they told based on the code you need a replacement of thermostat and sensor. They didn’t do any further inspection whether sensor or thermostat is faulty. All diagnosis was based off on the code. And then they have me a quote of 1300$ for a fix. No mention of which parts or how long labor would it take. Just a flat 1300$ quote on a sticky note. When I asked to provide more details or work order/estimate details, they didn’t provide anything. Long story short, I felt it is a scam and they didn’t do proper diagnosis. After spending 3.5 hours, I paid 200$ and took the car to other mechanic shop. They rechecked the code (FOR FREE) and told me that my coolant was low, and try to see if it fixes the issue. They even top off the coolant for free. And the code was gone and my car was fixed for free that sheehy was asking 1300. It’s a total scam. And as I remember, that when I took the car one month back for oil change, they recommended coolant flush but I told them to just top off, which they never did it.
Overall, a very disappointing service and a total scam of diagnosis fees of 200$ and then 1300$ repair order; that was almost nothing based on outside review. This shows that sheehy Infiniti service department needs better management and customer service. Not sure if I would ever get my 200$ back, but I recommend to go somewhere else instead of sheehy service of Chantilly,
