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August 2024 by Yolanda Banks
I NEVER SEEN SO MUCH, MISSING mail , since I moved to Carrollton,VA! This is REDECULOIS ,then you call they give you,a thousand excuses! IAM sick of it, SOMETHING NEEDS TO BE DONE!!! ASAP!
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May 2024 by Xavier Nixon
Pleaz Run this Branch should be Shut Dwn Asap...
No Customer Service like Really !!!!Why is this branch even In Buisness ....just drop off pick up Your Mail that is if you even Receive your Mail......Hummm Go Figure the Rest
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April 2024 by Ted Moyer
Gate is still not fixed. Been over a month. Workers have been scanning packages for me. But not today, lady working today at 2pm would not scan with my phone due to gate being closed. If this is policy you need to get the gate fixed to properly serve the community.
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February 2024 by Kelsey Riley
A guy in front of me had been waiting a long time, for somebody to come to the front. He rung the bell at least 6 times and nobody came, very unprofessional. And never coming back their again. Absolutely ridiculous. Do your job, we heard yall talking about your life stories. Do your job and talk later. This is how you lose customers.
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October 2023 by Eve morsun
Everytime I walk into this post office the older woman at the counter makes me feel like a criminal. She speaks to me very condescending and is rude and short with me. I have yet to have a good experience at this post office. Terrible customer service! Today is Friday the 13, 2023 at 11:57am. If a manager sees this I hope they give this woman a lesson in customer service skills.
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October 2023 by Kee Edwards
Friendly worker today. Helpful and engaged in conversation which is rare these days. I appreciated her pleasant disposition.
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October 2023 by Wayne O Wright
Walked in at 4:44 and she said they were closed even though they don't close until 5:00
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September 2023 by Ladniers Outfitter
They aren’t supposed to close until 5 and they closed down at 4:40 not professional especially for a federal job.
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September 2023 by Ryan Hogmire
The lady that works in there now is extremely rude and short with people. NOT HELPFUL AT ALL!!! Go to a different post office!!!
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August 2023 by Amber Sanford
I second that experience with 80s perm lady. Extremely Terrible customer service! I have a disability and need assistance with being able to see the tracking numbers on the receipt. I asked the lady to help me by highlighting the numbers on the receipt and she sucked her teeth as if I was asking her to go above and beyond for her just to do the basics of her job. Very lazy.. As a person with a disability I feel discriminated against, however after reading the reviews I see she's just a horrible person. Very, very sad as if we don't already have to experience enough ugliness in the world to have to deal with it at the post office. I feel sorry for anyone else who has dealings with this lady
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August 2023 by Sam Powers
The lady that works in there now is extremely rude and short with people. NOT HELPFUL AT ALL!!! Go to a different post office!!!
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July 2023 by Coreen Hayes
WOW! I walked in at 4:56 pm, the girl at the counter with over dyed 80s hair, looks at me directly in the eyes and closes the window!? Aren't they supposed to be open until 5pm??? I work helping clients everyday and I would never think to be so rude. Besides the fact that if you say your open until 5 pm why are you closing at 4 something. This place was never ever like this (ever). I have a 2 minute send that I will take to a place where employees aren't so rude. If postal is in debt and bankrupt, well here's your problem! AVOID THIS PLACE AND SAVE YOURSELF THE AGGRIVATION!
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June 2023 by C Was
Worst customer service ever. The lady at the desk was very very LAZY!! I simply asked how long it would take to mail a few letters. She wouldn’t even check. She said it would take too long to look up how long it takes to mail something. Very rude service. She needs to be fired.
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June 2023 by Bob Sharp
Friendly quick service
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March 2023 by Tanesha Flythe
If you’re reading this, just save yourself the headache and head over to Smithfield Post Office!!If you’re not dropping off a prepaid label, buying stamps, or require any transaction that’s even remotely complex, save yourself the trouble and service another location! I can’t speak for all the staff there but the young lady at the counter the evening of Monday, March 20, 2023, is clearly incompetent or not fully trained and should not be working alone. Her day may have been long, exhausting, and she’s clearly overwhelmed/overworked. But she was easily agitated and snarky to a few customers during my visit.
