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10AM - 2PM
5350 Clearbrook Village Ln, Roanoke
Banks
“I needed change for $10 bills and even though I don’t bank there I was not able to get my change but was treated with respect and kindness. The clerks name was Sienna and was very pleasant and helpful”
“These guys are awesome! They have gone above and beyond to help me with my finances and even have helped with my work. When I was teaching personal finance, they allowed one of their employees to come speak in my classroom, and she did a great job! They are nothing but kind and professional, and I am always impressed with them.”
“If you are looking for the best customer service in banking in Franklin County VA, just go to Valley Star Credit Union. They have the best customer service and the best banking rates. You are never just a number. They realize every person's banking situation is unique and go above all your expectations to meet your needs. Recently, I was in an unexpected situation, and my local bank would not help me. I came to Valley Star, and Chris understood, treated me with respect, and was able to help me. That's service you can't get anywhere else in Franklin County.Thank You Valley Star!!!!”
“Buying a home is both exciting and terrifying, but Jasmine made it very easy to navigate. I couldn't image a more personable and informative banker to have in my corner. She was always willing to answer emails or hop on a call to break down parts of the process that were more difficult. Highly recommend working with her on your next home purchase.”
Closed
3562 Electric Rd, Roanoke
Banks
“First off, the bank itself is gorgeous, but the best part is it's employees. I always love dealing with Angie. She is so knowledgeable and really goes above and beyond every time. I mean, they give their employees a "bring your dog to work day" is there ANYTHING else that you need to know? Yeah, didn't think so.”
“I came to the branch a few days ago for the first time and had a very warm welcome and I had a lady named Katie help me out! Super great lady and such a great personality. I go see her for all my banking needs. She has become a friend. Awesome job!!”
“Everyone at this branch is a vital part of the company! Definitely cares for the customer and always there to help. Tina McConnell and Mary special call outs as they are always amazing and can always help with a quick call!”
“Listened to our needs , and was forthright about investment options. Mr McFarland didn't use hardsell techniques to sell something we were not comfortable with.”
“This branch is AMAZING. Andrea really does everything she can to help and make all processes as smooth as possible. The tellers are always friendly and happy to help. Ive been a member since 2018 and I can honestly say moving to Freedom first was the best banking decision I have ever made.”
“I called and got your Franklin Road Branch I spoke with one of the most pleasant people I have spoken to in customer service his name is Peter . Thank you very much for taking the time to help me . You get 10 stars from me . I work in retail and very seldom do people acknowledge the good . Peter is one of the best .”
“I love the staff at this branch,they are so friendly and helpful!!! The manager is so knowledgable and goes out of her way to accomadate and to help!! I drive out of my way to go to this branch and only this branch!!”
“Hannah, a Relationship Specialist at Valley Star is amazing! My husband and I recently moved to the Roanoke area from Louisiana. We wanted to transfer our memberships from our LA credit union to a VA credit union. We chose Valley Star because of their great customer service, member services and location. Hannah helped us through the process and provided exceptional service. We're excited to be new members!”
“I just moved in from out-of-state, got my first paycheck from my new job, it was a handwritten paycheck. They allowed me to deposit it and get cash back from it without a hold on it. I'm an OTR (over-the-road) truck driver and that was very important to have travel money! A card on the and way I had cash in my hand to continue without missing a beat!Thanks y'all!”
“I really like the branch manager there. She is super nice and has helped me out several times and I didn't have to wait either. Also I was able to meet with an advisor over there that was very knowledgeable as well. Everyone I've worked with there has been nice”
“Everyone I've dealt with, here, has been very professional and accommodating. There was a time that every visit came with a handwritten transaction because the system was down. But, they handled it the best they could. Never had an issue with em.”
“Longtime customer (1979) dating back to when it was the N&W Credit Union. Helpful, informed staff have always answered my questions concerning my personal and business account. Most recently with securing a PPP COVID business loan. Highly recommended.”
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“Tanya is phenomenal and is very friendly and knowledgeable about what she does. She guided me and helped me along the way without any issues! Absolutely love her!”