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September 2024 by J G
This might be the worst auto repair shop I've ever encountered, and I've seen a lot (have also worked in the auto repair industry). I bought a vehicle from a coworker that they supposedly "looked over" before he it was put up for sale and I've never seen such incompetence.
They replaced a good portion of the front end (allegedly), yet the front end is full of clunks that I now have to chase down.
They did an oil change and a week later it's 1/2 quart low and has a heavy leak from the drain plug, and possibly other places since the entire bottom of the engine and the skid plate is covered in oil.
They replaced the radiator and a bunch of fluids and spilled fluids all over the front of the engine and engine bay and didn't bother to clean it up.
The vehicle needs a full brake job on all 4 wheels (calipers, rotors, and pads), yet somehow they "missed" that.
They also somehow missed a very obvious exhaust leak caused by a hole in the muffler about an inch long along the seam where one of the hangers is welded on. Not only that, but they did a state inspection (Alvaro Umana was the inspector) at the same time and still passed the vehicle even though it has a very obvious exhaust leak.
I would recommend going anywhere else but here. This place doesn't deserve to be in business.
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August 2024 by Morgan Bell
Took my car in for an issue and was quoted $400. When I picked up my car they increased the price by $150. The next day the issue came back worse and I was told I probably need to “drive my car into the dirt” it was probably a bad transmission. I took it to a transmission expert and they found nothing wrong with my transmission. $550 dollars wasted to not fix my problem and try to get me to spend more money with them.
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July 2024 by Ryan Sylwester
Amazing service. They knew what they were doing
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July 2024 by Alex Wilcher
Brought in a 2010 ford focus due to a snapped serpentine belt due to a locked up A/C compressor. Took them 2 A/C compressors to do it “right” ended up having to take it to my uncle to flush the system completely and redo everything besides dropping the compressor & replacing it again. I was also missing the Hot & Cold caps from the A/C lines, I was charged about 1k for this service and all the running around and headaches bringing the vehicle back and fourth over the course of a month (from the Salem area). I also started having issues with the vehicle just recently with the car shutting off when started up, come to find out the crank shaft position sensor harness that was disconnected at some point during these repairs and Jerry rigged the connector back together with electrical tape. So long story short this company is a bunch of crooks and thief’s and DO NOT KNOW HOW TO WORK ON PEOPLES CARS! AVOID THIS PLACE LIKE THE PLAUGE!
Will tag pictures of their “repair job” when I receive them from the mechanic that did the work correctly.
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June 2024 by Sam Vandewater
Bought some windshield wipers and one of the staff helped me change them in the rain.
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June 2024 by Christopher Ashley (Ray1)
Charged me $400 for a repair on my EVAP system just to reset the light and not replace the original parts that were causing the issue. Don't go here.
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May 2024 by Smith
Worst experience I have ever had. Went in for a simple misfire and one cylinder. And after the repair they told me I would need a new engine because of a misfire in a different cylinder. That was not apparent before the vehicle was brought in. They are known to damage things when doing spark plugs and suspect they somehow did it to the Subaru. Had to go to the dealership and buy a new Subaru just to make the trip back West. I wouldn't recommend the shop to my worst enemy
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May 2024 by Drew Matthews
DO NOT GO HERE. Charged me over $100 to "fix" a loose wheel bearing. They ended up destroying the bearing in the process of tightening it. They also lied straight to my face when I confronted them, claiming "they do not even have the tools to be able to fix wheel bearings". So not only did they lie about doing it, but they charged me over $100 to do a job that they knew they could not do.
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April 2024 by Beth Kelsey
We've used this garage for years and have always been treated well and fairly. It's nice to have a "home" shop that knows me and my vehicles.
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March 2024 by JK Scar
Brought my truck there a while ago. Just remembered, and figured I’ll write a review. They are good for basic things like brakes, oil changes ect. They are nice people and will do a good iob on smaller things, but for complicated diag, and larger jobs, they may not be able to do them.
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February 2024 by Jason and Shannon Magenheimer
Always honest, fair priced, and professional. Highly recommend for all your automotive needs.
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December 2023 by Logan Zezpeski
Took my car in for an oil change, they tell me it’s gonna be $200. What a joke. I had no choice to pay because I had somewhere to be and they took all morning for a scheduled oil change, don’t think they started it until I told them I was on my way over. Highly DO NOT recommend them for any car servicing unless you wanna be ripped off
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November 2023 by Jason And Shannon M.
Fantastic job for us on new breaks and tires. fast affordable and super professional! highly recommend!!
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October 2023 by David B. Harris (GobblerK5 / 2WR080)
Very quickly handled a "sick car" situation for me saving me a trip to Blacksburg to rescue my daughter who is a VT student. Amen to this shop! I praise them and should you be in need as I was don't be afraid to give them a call! Excellent service!
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September 2023 by Daniel Harrison
Great and careful service from professionals.
