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February 2024 by tukan savchi
food comes out late . service too slow. the lady was cranky and overwelhmed doing her job ， took me another 30 min to get my cold sandwich that assumed to be hot it was a chipotle chicken.i will never use rapid pick again. ..this is
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February 2024 by hadhoumi hassan
Very bad services and mean
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February 2024 by amanda idenburg
my table very dirty ate my dinner in a rush. food was okay.
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January 2024 by Josh Snider
It's a Panera Bread. It's generally good, but a bit pricey. However the WiFi network at this one doesn't work reliably.
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January 2024 by MGL Khaans
Pick up not good
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January 2024 by Gel Amaranto
Close to home. Good service at all time, although sometimes food tastes different. The staff are friendly. My 6 years old son is a fan of souffle. We visit this store everydayKid-friendliness: Staff are super nice to my kid. Always have something extra for free. Thank you
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January 2024 by Xiomara Stuart
I still prefer morning team .they more enthusiastic and professional. .especially yousef. He is always helpful and looking after me and my husband .....the staff are clueless and not well guided due to lack of proper discipline..I hope whomever oversees those folks look closely to this concerning problem. the food always delicious thank you.
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January 2024 by Daniel Gebissa
The staff is amazing and the food is very good as well! I really appreciated the hard work of the staff especially the cashier Bennet and the cook Yousef. I love this location and can't wait to come back again!
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January 2024 by Gian Carlo B.
Panera at Bailey's Crossroads stopped serving smoothies a while ago, it looks like. They are always out of many stuff. Always! So I have to go to other paneras that are located far. It's very frustrating. Some stuff, once they run out, they won't restock them for a while, like days or weeks. Biggest problem I have with them is that they don't bother to brew Decaf offee once they run out whenever, say early afteroon or even morning. They don't have decaf through late afternoon to the night. It's grossly counterintuitive. They say you can ask for a decaf and they will pour some for you inside but it's so annoying that you can't just have it whenever you want outside the counter. Overall, really annoying. Useless. The manager woman is a friendly and efficient woman. I wonder how come she doesn't make changes to those annoying things. Please do!
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December 2023 by Fikir L.
I come here everyday sometimes twice a day even though they close at 9 I was asked to move somewhere in the other section so the guy can sweep that's not ok
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December 2023 by J McLear
Just came from the dentist after having a tooth extracted and ordered two bowls of chicken and wild rice soup. After waiting over 10 minutes I noticed that my name was no longer on the board so I went to ask what was up with my order. After being ignored by several people behind the counter for several minutes the manager told me someone went to get more soup. After more waiting I was told that there was only enough for one bowl of soup, so I asked to be refunded for the bowl of soup I would not receive. After more waiting for the lady at the register i realized nobody had gave me the bowl of soup so I went back to ask again. Apparently for whatever reason the manager wasn't going to give me my soup. The manager and the lady at the register were completely indifferent to my situation and rude on top of that. I wasted 30 minutes of my time and a $2 cash tip just to walk out the door disrespected and empty handed.
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December 2023 by Mark M.
Walked in to pick up an order that was ready at 8PM in the evening. Barely anyone in the restaurant but was ignored by all staff. Sat down in front of the empty pickup rack. Confusedly waited a few minutes since no personnel appeared to be tending to the counter. Noticed two takeout bags behind the unmanned register. Stood up and leaned over to check if one of them was mine (it was) and was immediately yelled at by one of the 6 uniformed staff who were chatting with each other. Guy complained to me that he was "just doing his job". Spoke to the manager who explained that the orders were behind the counter due to thefts earlier in the day. Fair enough. Maybe greet your customers and ask them to confirm their name instead. Perhaps ask if they need any help instead of immediately verbally assaulting them for attempting to pick up their order when no one is tending to them. Probably not a great idea to ignore and treat your honest customers like they are thieves.Overpriced food. Clueless staff and management. Steer clear.
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November 2023 by Demetrius Le blanc
I visited Bailey's crossroads area around 6:10pm ,so I stopped by Panera bread to have my dinner , I ordered and they told me to go the other side to pick up my food .I waited almost 20 min .my name disappeared from the screen what's going on?! my food was sitting there cold ...they didn't give me a buzzer or called my name period. The two managers on duty Friday evening were joking around ,lack of professionalism enough is enough management required re-establishment at this location ?
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November 2023 by Mark Mitchell
Walked in to pick up an order that was ready at 8PM in the evening. Barely anyone in the restaurant but was ignored by all staff. Sat down in front of the empty pickup rack. Confusedly waited a few minutes since no personnel appeared to be tending to the counter. Noticed two takeout bags behind the unmanned register. Stood up and leaned over to check if one of them was mine (it was) and was immediately yelled at by one of the 6 uniformed staff who were chatting with each other. Guy complained to me that he was "just doing his job". Spoke to the manager who explained that the orders were behind the counter due to thefts earlier in the day. Fair enough. Maybe greet your customers and ask them to confirm their name instead. Perhaps ask if they need any help instead of immediately verbally assaulting them for attempting to pick up their order when no one is tending to them. Probably not a great idea to ignore and treat your honest customers like they are thieves.Overpriced food. Clueless staff and management. Steer clear.
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October 2023 by Anuja Rathi
Not very clean, but good food. I love the chicken soup. They usually run out of the baguette that is provided free with the soup.
