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October 2023 by Viola Robinson
My car had broken down in the McDonald’s parking lot across from this place. I left my car, unaware of how I was going to have it towed because my insurance did not cover that and I had no money available. I walked into the store and asked for a “favor”, i needed a jump. Without incident, these angels got my car up and running!! My car needed more than a jump and the crew amazed me and touched my heart!! I will always trust them with my car repairs!! They did what they did without asking me for a dime!! God is truly working all through out that place!! I HIGHLY RECOMMEND THEM!!
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October 2023 by MT Ferguson
DO NOT WASTE YOUR TIME OR MONEY HERE. This is the third or fourth time I’ve reached out, left a review and this company; Just Tires WILL NOT CONTACT ME TO MAKE THIS RIGHT. I’ve sent email after email detailing my dissatisfaction and the wrong the manager and employees have done to me and my car. No one will contact me back to rectify. DO NOT GO TO THIS LOCATION- JUST TIRES RUINED MY RIMS AND SUSPENSION… The technician bent my rim and messed up my wheel alignment. I went up to this location THREE DAYS in a row! The technician; James or whatever the guy name is that sounds like he’s chewing rocks when he speaks…worked on my car all 3 days… The third day the manager gets involved when I came up- he takes me car back and come back literally in 5 mins.. Tells me my tires are old and my rim is bent and in the fastest time ever- the manager (he never introduced himself beyond- “I’m the manager”) processed me a refund and told me to have a good day. Ummm No. YOU ARE THE TIRE EXPERTS; your company is named JUST TIRES. How is it on Monday when I brought my car in SIMPLY TO HAVE THE TIRES BALANCED- you all claim to be the experts and professionals; that’s why I brought me vehicle to you all. You ruined my rims and my car’s suspension. I’ve gotten HORRIBLE GAS MILEAGE && MY BRAND NEW CAR RUNS LIKE A CLUNKER. SOMEONE NEEDS TO CONTACT ME ASAP TO FIX THIS SITUATION. I’ve been patient enough. My next communication will be directly with your corporate…
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October 2023 by Salem Abu-Abbas
If there is a zero star that is what I would give to the two people at the costumer service desk especially the black lady whom she said her name is Macde, bad for the business,not good to talk personal things and disregarding customer standing in front of youI should say the technician guy did a good job.
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September 2023 by Eric Stevenson
Unfortunately I did not have a good experience the the customer Advisor Araceli López gave me very misleading information about my tire alignment warranty. I was only told come back before 6000 miles which I did but when I went to the front desk they told me it was either before 6 months or 6000 miles......sadly I was not told that and I was Pass the 6 months by a half of a month. I got the job done in Feb and it was now September so the warranty was not no good I did my part and did what I was told but know one at the desk seemed to care or understand.i really feel like this was a quick way to not give me my free tire alignment ND I was coming with more business and work that I needed to be done not just a tire alignment but I took my business else where. My advice please spend your hard working money where people and have understanding about your Specific situation.
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September 2023 by 56892 45
I like this shop. I've gone to them for tire mounting, balancing and/or repair three times. Never had an issue. Front desk people are quick and easy to deal with, their service is quick, and their prices are as good as or better than other shops in the area. $30 to mount and balance one tire versus $50 for the same thing down Columbia Pike at Mr. Tire. Again, I've only gone here for tire-related work, never alignments or other services, so your milage may vary... but from my experience they're a good shop.
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May 2023 by Tony Iorio
Great place. Front desk guy (didn’t catch his name) was really nice and helpful. Really appreciate them fitting me in the schedule for a flat tire as a drop-in. Would recommend!
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May 2023 by Gus Giuria
Carlos was honest , helpful and resolved all our concerns from the beginning. Easy walk in , no appointment need it.Prices was given at front, recommended 100%. Definitely good business practices
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April 2023 by William Gomez
First time visiting these people and they did a terrible job, I paid for a tire rotation and they put the two in the front on the right side and the two in the back on the left side, I went back to get it fixed but they refused, the excuse was that I had to wait 4 hours for them to fix the mistake they made, also the man with special skills who attended me was very rude, making me believe that I did not know the conditions of my vehicle. this service sucks!
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April 2023 by Alia C
Great service! Highly recommend! Front desk staff very accommodating and informative. Most mechanics there have been working on cars for years so they know what they’re doing! Thank you Just Tires!!
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April 2023 by Raji D
Great service and was very fast to finish with my car back. Carlos was very kind and patient with answering all my questions and making sure I got everything I needed for my car.
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April 2023 by Alia Carmona
Great service! Highly recommend! Front desk staff very accommodating and informative. Most mechanics there have been working on cars for years so they know what they’re doing! Thank you Just Tires!!
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April 2023 by lezena mamo
Carlos helped so much! Very good customer service skills and made it so easy for me! I will recommend everyone to get tires from here with Carlos help!
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March 2023 by C. Hunt
Needed a tire that lost pressure checked. Front desk was extremely helpful and had it checked while I waited. Juan was thorough; he dismounted tire, checked inside of the tire, and pressure tested. Ended up changing valve to be sure. It is good to see businesses interested in customers happiness and safety rather than a single sale.
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March 2023 by Than Sein
I went there to check my Avalon 2006 Alignment. I realized that my car steering wheel was not centered and pulling to the left. So, I went to the shop on the same day and explained them. One of the staff members told me to come back on the next day. I requested to get it done on the same day. They adjusted again and it was pulling to the right after they adjusted this time. I was very upset with the service. I made up my mind not to go there again until next 6 months service is due. They said that it is free of service within 6 months with 6,000 miles. I went there to align my steering again after 6 months, but miles were under 6,000 miles. They asked for the service fees. I claimed that even though it was after 6 months, my car miles were not exceeding 6,000 miles. They still charge me for service fees because it was over 6 months. I did not know that I have to pay for the service fees as the staff did not mention it. I asked for the manager. The manager came after 30 minutes long wait. Explained to the manager, he said that if I do not want to pay for the service fees, they are not going to fix the steering wheel and let the steering wheel remain as in deviation way. I have no more patience with their ugly customer service. I told them do as you want since I cannot pay for the bad service. They did not fix it and they let my car steering wheel as unaligned. This is the first time in my life experience the worst customer service.I have another Lexus ES350 2008 which bought service from them. Since, I have already bought the service from them for both cars. I have no choice but to go there and check alignment for another car. They said I need to make an appointment. I made an appointment. I reached there at appointment time, but they said I need to wait for another 1 hour. I waited for 1 hour. Then they took my car and after another 30 minutes, they said that they cannot check my car alignment right now. Because they diagnosed that my front car wheels’ bearing and hub need to be changed first. Then, they will only be able to check the alignment for my car. I told them that my car wheel bearing has been changed 6 months ago and therefore I came to check my car alignment. They gave me a reason that my car wheel has noises and pinion and bush are not in good shape. I know that my car is in good shape as I always maintain my car. I just need to check the alignment. They wasted my time for 2 hours this time for nothing again. I regret myself that I have bought the poor services for both of my cars. I just want to share my experience so that other customers won’t get cheated like me.
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February 2023 by Luis Portillo
Terrible place . I don’t see the point of doing appointment if they have a lot of work ahead.The waiting is over two hours. They said the work last an hour. Wondering why they don’t schedule an hour later instead and be honest.I called yesterday and pointed what the waiting time was and was told an hour .Two hours later my car is still hanging.??
