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March 2024 by zubair raofi
The line is crazy every day and no one is taking any action, the staff are so disrespectful and that is the reason you are losing customers day by day.Poor management
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February 2024 by Erika Castillo
Excellent offers and the best quality
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November 2023 by janna laachir
Never in my years of shopping have I experienced such an unprofessional customer service experience as I’ve delt with today. As someone who works in customer service I am absolutely disgusted by the actions and the dishonesty of the staff working at this location. I went in this evening to refund an item that I wasnt satisfied with the quality of it, only to be turned away instantly when the item is clearly unopened and sealed. I waited 20 minutes in that line while the cashiers were slacking off without a care in the world, only to be informed of a “new 2023 policy” that was NOT on the refund policy written at the back of the receipt. I was told that it was this years new policy, it’s mid November. I know you’ve had more than enough time to fix the receipt paper. 30 minutes of my time absolutely wasted only to go to a different location and have the item returned instantly with no questions asked.I am absolutely disgusted by the staffs way of handling situations, and when I called the store, I was told I was being transferred but instead the worker hung up on me? THIS ?IS ?NOT?HOW?YOU?SHOULD?TREAT?CUSTOMERS. And don’t even get me started on how disgustingly unorganized this location was. If I could pay to give this place a 0/5 stars I would without a doubt.
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September 2023 by Khaleel Johns-Watts
I went here for some dress clothes the place was nice and clean!There was a wide selection of all type of clothes jackets hats shoes and accessories for men women and children of allll ages! This has been the go to place for me and my family for years on end to get clothes from ! Deals deal deals sales and clearance all the time
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August 2023 by F M
When I visited on 8/12, Marta was my checkout employee. She was efficient while being friendly. Very appreciated!
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July 2023 by S J
This is the nastiest, most disorganized, slow Burlington I have ever come to. Ignore the signs because nothing is where it should be. The snacks within the aisle are old, there are shoes within the clothes and clothes within the shoes. It’s complete chaos. You honestly can’t think while you are in there because you really have to dig through the aisles. Forget about the sizing order being correct too. Whoever is the district manager needs to rework this store ASAP. Not to mention the lines take 20 minutes to work through because the cash register lady called for backup AND NO ONE came to help her despite the line growing!!! I DO NOT recommend this store for ANYTHING. Not even a return (which was my main purpose for the visit)
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June 2023 by Dylan Kelly
I like to shop at Burlington and they have a great selection... but this store is always super uncomfortably messy and there's consistently very long lines at all times of the day. Whether they're understaffed or just do a poor job I'm not sure, but please fix the store!!!
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June 2023 by R Ali
The worst Customer service I have ever seen or experienced, the cashier MILKY was very rude and un willing to fix the error she made, she charged me twice for the same items and when I asked her to cancel one of the charges, she kept arguing and being loud in front of other customers but finally the manager Mariam was able to come and cancel the transaction and fix the issue.She needs more training before she can stand behind a register to help Burlington customers.
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May 2023 by Sai Chaithanya Vadakattu
This place has plenty of collections. The stuff in Burlington is cheap and at an affordable price. I recommend you to visit this place once. One drawback is that it doesn't have many counters in the store. The billing line is always so big that it takes us an hour to get our products billed. But the staff is so good and friendly. The jackets and suits are cheaper. If you want to buy quality products at a cheaper price then this place is the best.
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May 2023 by Courtney Young
I live up the street and I usually go if I need something minimal. I went here last night because I was looking for a strapless bra and the entire store was in disarray. I’ve lived nearby for about two years and I’ve never seen the store in such bad shape. It was filthy and things were thrown about everywhere. I couldn’t shop here. I doubted I would find what I needed and I didn’t even trust the merchandise. I just left and quickly went next door to TJ Maxx before closing. If the store continues in this state of chaos, I probably will not be returning.
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May 2023 by Kumba Demba
Bad customer service and have no regard for their customers. The manager Margarita was the worst to deal with. Customers are not aware of the final sale policy and it’s not noted in the return policy on the back end of the receipt. They do what they want and make it up as they go. Additionally, the store was in absolute mess.
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May 2023 by BabyG
Literally one of the most disgusting areas I’ve been to. Idk what it is, but I noticed with a lot of Latino families in areas like this they let their kids run amuck and trash the place. Half of the cashiers don’t speak English so alot of your complaints will go unheard. Some family let their kids tie a whole row of purse tags together! I saw the kids open packages of food and leave them on the floor! I recently came and a family let their kids crawl under the stalls and lock all the bathroom stalls from the inside! Management doesn’t care. You could quite literally load your cart up, and walk out and no one would notice. It says they stay open until midnight yet they don’t use that time to recover the store. It’s not just Burlington, it’s like this with Ross, Walmart TJmaxx etc in the area where it’s predominantly a huge Latino & Middle Eastern families. I’m moving back to the DC or MD side as soon as I get a chance to live in a more clean, diverse area.
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May 2023 by DASH JAHN
Pretty nice. I found what I need. Clean place
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May 2023 by nely andrade
This store is a hot mess. It’s absolutely unbelievable how disorganized it is. I am never going back there. Clearly the management doesn’t know how to maintain a good store. It’s just awful. The picture only show a tiny bit how the store is all over the place. ???
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May 2023 by Cindy G
Great store and has a good big and tall mens selection.