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February 2024 by Mahala White
So did not get what we ordered yesterday for valentine I even got a card belonging to another couple with their photo on top, I did not receive my order at work like I was supposed to, they rescheduled and brought it to our actual home almost 9pm what a shame. Anyways these very nice people even included a coupon with our order dated for 2 years ago what on the earth. I went to the store after work around 4 pm to put in a complaint, the store store is small, dirty and over ran with a bunch of loud kids I assume the workers kids, in the back of the store and in the front loud. Very unprofessional why is this store still open?
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February 2024 by Kabrima Petty
I wish I could give 0 stars. I placed an order on January 29th to be delivered on Valentine's day. My order has not been delivered at this time and I am unable to get anyone on the phone. I will be requesting a refund at this point.
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January 2024 by Tana Silver
I was given an arrangement on the 30th for my birthday. The arrangement was promptly refrigerated until today. When I took the arrangement out all of the fruit tried was bad, with evidence of mold on some. There’s no way this fruit was fresh. If I could give no stars I would.
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October 2023 by Ana Moreno
“A wow worthy surprise” I was certainly surprised, when my husband showed me what was delivered to him for our 19th anniversary. I ordered him an order of their cheesecake with a balloon that said “I love you” You can see below the quality of a $70.00 order with photo I attached. I was also charged an additional $7.00 for the a balloon which was not delivered. I tried calling the store, no answer, I left a voicemail, I have yet to hear back from anyone.
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August 2023 by Virginia Resident
My brother ordered a cake and a bouquet . First they called him many times of this and that ingredients/things being unavailable on the day it was supposed to deliver. Second they sent really old flowers that wont last a day. Won’t recommend
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August 2023 by Diane Hattler
A few weeks ago I ordered an arrangement and didn’t receive the gummy bears that I had paid for. I repeatedly called and left messages as no human ever answered the phone. NEVER got a returned call or my ordered fixed.
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July 2023 by Mike Marquez
Ordered over $145 dollars worth of fruit basket, balloon and flowers and paid extra for same day delivery and they forgot to deliver the flowers and still charged me for it! Called the store several times with no answer, and it took me directly to 800 automated number. I also left v-mail messages with no return calls. The next day I was finally able to reach an employee at the store, and told them the issue in which I was eventually refunded for the flowers that was not delivered. Poor customer service! I will NOT order from this location again and even maybe debating about using Editable Arrangements all together!
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July 2023 by Ahsan Faith
The strawberry was not sweet. Overall presentation was good and pick up was smooth.Thank you!!!
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May 2023 by Debi Hensley
I would give no star if that was an option to write a review.I ordered a birthday delivery for my grand daughter 7 days before the desired delivery date, which should have been today. This morning, early morning, of the scheduled delivery I get an email saying “uh oh, we couldn’t deliver. We will call the recipient to reschedule.” The recipient was home, no delivery attempt was made. And 12 hrs later no delivery and no phone call to reschedule. My granddaughter went to bed on her birthday with nothing from her grandparents. Extremely disappointed.
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May 2023 by Kumar K.
Flowers and Fruits were decayed. I would expect it to be fresh especially if it's priced high in comparison with local grocery nearby. Sucks that I paid more and didn't get what I wanted for Mother's Day.
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May 2023 by Daniel C.
I went to today to pick up flowers and a small fruit chocolate tray and when I got home I realized that they added fake plastic flowers in the bouquet and mixed it with real flowers and the real flowers were all squished and the leaves rotten literally a waste of money I'm never coming back to this place again very disappointed
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May 2023 by C B.
Disappointing AGAIN. Fruit was spoiling and they still used it for an arrangement. Received another gift from a loved one, and the fruit was NOT fresh. The pineapple had some browning and the melons were a little slimy, but not spoiled like last time. The strawberries had dirt obviously they didn't wash them. If u get something from this location WASH YOUR STRAWBERRIES!I DO NOT RECOMMEND THIS LOCATION!!
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March 2023 by Diane Eickel
The worst customer service ever. No one ever picks up the phone to help you. Their cookies had ingredients in them that were not in the websites descriptions. . $79.00 for cookies that were not eaten and tossed because they were disgusting. I have tried this entire week to reach someone, by email, voicemail, left messages, no one ever calls you back. Still today calling got the same fake messages that they will call you back. They don’t. Good luck if you are ordering from this company and have a problem.
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March 2023 by Charles Anthony Harrison
The store cannot read directions and deliver arrangements to the proper address. We delivered and held in arrangement for somebody else in our neighborhood because it got delivered to our address. Also, the store doesn’t answer it phone and nobody returns messages.
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February 2023 by Velda Fleming
Got gift. Fruit not fresh. Called 3 times, no one picked up, no return call. Stay away from this location!!!Location reached out after this post to address the issue.Just lipservice...they did nothing.Reinforces their track record for awful customer service ?