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July 2024 by sb
Highly Recommended!! The moving team was very professional. Interior carpets were covered before anyone walked on them. The team helped me unpack, and after they were done, removed the boxes and packing materials. One very small item was mixed in with the trash (my fault) - but once I alerted the company, they held the trash, located the item, and mailed it back to me!
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April 2024 by Nora B
We recently hired Brauns to handle our local multi-phase move, to include their packing and storage services. We could not be more pleased that we chose Brauns, and everyone we encountered from the time of the estimate to scheduling to execution has been lovely, efficient, and thorough. A special shout out to Juan and his crew who handled the packing and actual move—they were amazing!
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July 2021 by Thats Me
(Translated by Google) We chose this company because of the good reviews and the very good first impression. The order consisted of packing and loading, transporting household items and cars from the USA to Germany and unloading and unpacking there again.The company wasn't the cheapest, but we still chose them.Actually, it is a very good forwarding agency, if there weren't the small but significant annoyances.First, after the order was placed, the price was increased by $500, with the justification that the shipping company had increased the prices. If you can't check, you have to accept.The workers were very punctual and very friendly. When I pointed out to the foreman that he might have to dismantle a piece of furniture because it wouldn't fit through the door, all I got was the reply that they were the experts.I then intervened when they began to remove the front door!Ultimately, dismantling the furniture helped. It was annoying that I discovered too late that they damaged the storm door during the action, but didn't say a word about it.Although exact pick-up and delivery dates were set, I received the information that the ship would start with a delay. Today Corona can of course serve as an excuse. Our removal goods were loaded onto another ship and reached the port of Bremerhaven 3 weeks late.The two transporters from Bremerhaven to our house were exceptionally good. If there was an option to rate employees separately, these two deserved 10 stars.Nevertheless, when unpacking we had to realize with horror that an important article for us had been destroyed. This was not caused by the transport, but by improper packaging by the "experts". I then had the damage determined and tried to assert a claim. The succinct answer from Brauns was: not insured.Although I had taken out transport insurance, I didn't know that Brauns also had to insure the work of its employees. In my case, the damage was around 1000 euros. What if a customer has a very expensive item packed by such people?And that's exactly the reason why I don't give more than 2 stars.(Original)Wir haben uns wegen der guten Bewertungen und dem sehr guten ersten Eindruck fuer diese Firma entschieden. Der Auftrag bestand in packen und laden, Transport von Hausstand und KFZ von USA nach D und dort wieder entladen und auspacken.Die Firma war nicht die preisguenstigste, dennoch haben wir uns fuer sie entschieden.Eigentlich ist es eine sehr gute Spedition, wenn da nicht die kleinen aber bedeutenden Aergernisse waeren.Als erstes wurde mal nach der Auftragserteilung der Preis um $500 erhoeht, mit der Begruendung die Reederei haette die Preise erhoeht. Kann man nicht nachpruefen, muss man halt akzeptieren.Die Arbeiter waren sehr puenktlich und sehr freundlich. Als ich den Vorarbeiter darauf hinwies, dass er ein Moebelstueck wohl demontieren muesse, da es nicht durch die Tuer passen wuerde, bekam ich nur die Antwort, sie seien die Experten.Eingegriffen hab ich dann, als sie begannen die Haustuer auszubauen!Schlussendlich half die Demontage des Moebels doch. Aergelich war , dass ich zu spaet entdeckt habe, das sie bei der Aktion die Sturmtuer beschaedigten, aber dazu kein Wort sagten.Obwohl genaue Abhol- und Auslieferungsdaten festgelegt waren, erhielt ich die Info dass das Schiff mit Verspaetung starten wuerde. Heute kann Corona natuerlich als Entschuldigung herhalten. Unser Umzugsgut wurde auf ein anderes Schiff geladen und erreichte den Hafen in Bremerhaven mit 3 Wochen Verspaetung.Die beiden Transporteure von Bremerhaven zu unserem Haus waren einigartig Klasse. Wenn es die Option gaebe Mitarbeiter separat zu bewerten, diese beiden verdienten 10 Steren.Trotzdem, beim Auspacken mussten wir mit Entsetzen feststellen, das ein fuer uns bedeutender Artikel zerstoert war. Dies wurde nicht durch den Transport, wohl aber durch unsachgemaesses Verpacken der " Experten" verursacht. Ich habe dann den Schaden ermitteln lassen und versucht geltend zu machen. Die lapidare Antwort von Brauns war: nicht versichert.Ich hatte zwar
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June 2021 by Wolfgang Hoffmann
(Translated by Google) We chose this company because of the good reviews and the very good first impression. The job consisted of packing and loading, transporting household items and cars from the USA to D and unloading and unpacking there again.The company wasn't the cheapest, but we decided on it.Actually, it is a very good shipping company, if it weren't for the small but significant annoyances.First of all, after the order was placed, the price was increased by $ 500, with the reason that the shipping company would have increased the prices. If you can't check, you just have to accept.The workers were very punctual and very friendly. When I pointed out to the foreman that he would have to dismantle a piece of furniture because it would not fit through the door, I only got the answer that they were the experts.I intervened when they started to expand the front door!In the end, the dismantling of the furniture helped. It was annoying that I discovered too late that they damaged the storm doors during the action, but didn't say a word about it.Although exact pick-up and delivery dates were set, I received the information that the ship would start with a delay. Today Corona can of course serve as an excuse. Our removal goods were loaded onto another ship and reached the port in Bremerhaven with a delay of 3 weeks.The two transporters from Bremerhaven to our house were uniquely great. If there was the option to evaluate employees separately, these two deserved 10 stars.Nevertheless, when unpacking we had to find with horror that an article that was important to us had been destroyed. This was not caused by the transport, but was caused by improper packing by the "experts". I then had the damage determined and tried to assert it. The succinct answer from Brauns was: not insured.Although I had taken out transport insurance, I didn't know that at Brauns you also have to have the work of the employees insured. For me it was a damage of around 1000 euros. What if a customer has a very expensive item packed by such people?And this is exactly the reason why I do not give more than 2 stars.(Original)Wir haben uns wegen der guten Bewertungen und dem sehr guten ersten Eindruck fuer diese Firma entschieden. Der Auftrag bestand in packen und laden, Transport von Hausstand und KFZ von USA nach D und dort wieder entladen und auspacken.Die Firma war nicht die preisguenstigste, dennoch haben wir uns fuer sie entschieden.Eigentlich ist es eine sehr gute Spedition, wenn da nicht die kleinen aber bedeutenden Aergernisse waeren.Als erstes wurde mal nach der Auftragserteilung der Preis um $500 erhoeht, mit der Begruendung die Reederei haette die Preise erhoeht. Kann man nicht nachpruefen, muss man halt akzeptieren.Die Arbeiter waren sehr puenktlich und sehr freundlich. Als ich den Vorarbeiter darauf hinwies, dass er ein Moebelstueck wohl demontieren muesse, da es nicht durch die Tuer passen wuerde, bekam ich nur die Antwort, sie seien die Experten.Eingegriffen hab ich dann, als sie begannen die Haustuer auszubauen!Schlussendlich half die Demontage des Moebels doch. Aergelich war , dass ich zu spaet entdeckt habe, das sie bei der Aktion die Sturmtuer beschaedigten, aber dazu kein Wort sagten.Obwohl genaue Abhol- und Auslieferungsdaten festgelegt waren, erhielt ich die Info dass das Schiff mit Verspaetung starten wuerde. Heute kann Corona natuerlich als Entschuldigung herhalten. Unser Umzugsgut wurde auf ein anderes Schiff geladen und erreichte den Hafen in Bremerhaven mit 3 Wochen Verspaetung.Die beiden Transporteure von Bremerhaven zu unserem Haus waren einigartig Klasse. Wenn es die Option gaebe Mitarbeiter separat zu bewerten, diese beiden verdienten 10 Steren.Trotzdem, beim Auspacken mussten wir mit Entsetzen feststellen, das ein fuer uns bedeutender Artikel zerstoert war. Dies wurde nicht durch den Transport, wohl aber durch unsachgemaesses Verpacken der " Experten" verursacht. Ich habe dann den Schaden ermitteln lassen und versucht geltend zu machen. Die lapidare Antwort von Brauns war: nich
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April 2020 by bigmajordawg
I only hear positive reviews about the company...my german military / embassy friends or private clients of mine who used Brauns are / were very satisfied!
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December 2019 by Randy Milby
Poor quality and very unresponsive. In addition they sub contract some of their jobs
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May 2019 by Carissa Baker
These are some of the most efficient and detail oriented movers I’ve seen. They made the quick move so much easier.
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February 2019 by Kathleen Mistry
The Brauns has excellent staff for moving and storage. Their attention to detail places them ahead of most all of the other companies.
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June 2018 by Shared with: Public
Best company out there. Reliable, nice from the start to the end. Always striving for the best. Multiple languages spoken. I highly recommend this company. 5*+
