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September 2023 by Don Michalak
Be aware if in a bind the Arlington VA rental office may push an unwanted rental on you and even lie about availability of reserved car if you are not returning it to that location. This happened to me when we were stranded due to weather issued at Reagan Airport.
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September 2023 by LJ Garrett
Booked a car a week in advance just for them to call me the morning of my pickup to say they were sold out. Went to rebook at another location and this one was of course still taking same day reservations.
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August 2023 by Michael Sribinder
Reserved a truck. Showed up and they said corporate had moved my reservation to a location in dc and they didn’t have any trucks available. No one contacted me ahead of time. Useless.
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August 2023 by C
Very poor customer service. I made a reservation online and a very rude person from the office called me and said they didn’t have any cars available. Very poor customer service altogether. I would never recommend.
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August 2023 by Karelin Pacheco
I have my Uni to pay toll, the lady did not want to accept it, they were very rude, they did not know how to give me the information I requested, they are terrible
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July 2023 by Aamir Shekhani
Very very bad staff. Didn’t get the car I booked. Was standing at their office with the family and all my luggage for a trip I had planned 6 months in advance. They told me they didn’t have the car I requested and gave me an alternate which was smaller and the only option they gave me was to either take it or leave it or call corporate!!!I wouldn’t have had a problem with a smaller car but the only reason I booked a bigger one was because I knew I needed the cargo space.
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June 2023 by Wendy Williams
Nice car in great shape. Service was efficient and straightforward. Rates were the best.
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June 2023 by Chris Kennedy
They stole $17.99, by charging my credit card a second time. They called call it "net charges".
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February 2023 by Rachel Ford
I would not recommend this place at all. Find someone else. First of all, there was no where to deliver my truck after hours. Second, when we inquired as to where we could park on the street, we were directed to a location across the street, but a bill for a city ticket 4 months later. No one at the office told us this is an issue.
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January 2023 by Кузнецов Константин
Absolutely terrible experience. I had a reservation for truck and think that I have to check it by phone. When I call I got that truck is not available at this spot. But why system did book for me truck.Why nobody can work good. I don’t understand.
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October 2022 by Kathleen Martin
Worst customer service ever. Showed up 45 minutes before "reserved" time. Was told to come back because car was not available. Came back 45 minutes later - did not have the SUV reserved - but gave us a minivan that was in the lot (we had parked behind) an hour earlier. Fuel tank not full, car was not clean. Do not rent from here
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September 2022 by Jakub Zelazowski
Made a reservation. Got a confirmation. Arrived at location - No cars available. Why no cars - overbooked. Why can’t get one of the dozen on the lot - they’re reserved (?!). So why do you honor other reservations and not mine? - they were made earlier. Any advice? Go to the airport they *might* have a car. Calling corporate - why is this happening? “Cars sometimes break”…. The answer from the location. “Corporate routinely overbooks”…. Tried the website - one can still book a car EVENTHOUGH the location has none ?. Have a good day if you’re (on) with budget.
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September 2022 by Viral Shah
Constant bad experiences with this location. Even if you book a car week in advance, there is no guarantee you will get it. They claim to call you to notify about the unavailability but there's never a voicemail. I even tried booking a truck and i was just transferred to another location 10 miles away and had to go there on my expense. On top of this, the guy at the store is very unapologetic with this inconveniences. Any question is answered with I cant do anything, call customer service, etc. I don't feel like booking any more budget cars from this location.
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September 2022 by Randy Salser
like everyone, made reservation, confirmed reservation, showed up, no cars. please save yourself, do not do business with this location
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August 2022 by Adam Pawelec
Very disappointed! I made a reservation way in advance and they canceled it one day prior to my move! I called customer service and was promised that someone will reach out to me to find other solution but that never happened! Would not recommend!!!