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March 2024 by Hyun Min Kim
The west springfield location next to my house is infinitly better. The service at this place is just acoustic. I give them my coupon say "thats it nothing else" and the lady asks me 4 more different questions. I do not want the pie bro I made my intentions very clear. I sit down, realize I didnt get sauce, the guy says its 53 cents for sauce. So i was eating my burger with no honey mustard :( Been hre twice both times it sucked hey If the guy who rejected me my honey mustard is reading this keep yourself safe
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March 2024 by Luis Martinez
I paid a price and it was only less than half of what they gave and they charged 4 dollars and the container was a snall
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March 2024 by b m
Frankly this place needs to be closed. The customer service was horrible all the time they treat you like a sheet. I went there to get my regular spicy chicken and asked the guy for a cup of water then the guy on drive through said me to pay 53 cents for cup and the water is free. Then I said I have my own cup I don’t want to pay for disposable cup he said sorry I can’t touch your cup. He basically doesn’t want to help me. I am really surprised because you can get water in any restaurant even if you are not buying stuffs in there. It is the worst place that I don’t recommend for any one. It needs to be closed.
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March 2024 by Jessica Herzer
As a local patron of this super sad location I’m BEGGING you to please submit your complaints to Popeyes Corporate—not google. Nothing will change unless the trend has an impact on the Popeyes brand and reputation. I can attest to all the complaints here. But hungry kids still demand chicken tenders after a game! Let’s get them what they deserve :)
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February 2024 by Marie O
Let me start by saying that we love Popeyes chicken. Just not the food at this location. The food was surprisingly served at a decent timeframe of 15 minutes (compared to other reviewers wait times); however, if I had to wait an extra 15 minutes to get food that tasted good, I would have happily waited. We got the wings and was told we could choose three sauces, so we did. When we got the wings, there was one tiny line of sauce in each container that could barely cover one wing. The sides were yuck. It tasted different from what we are used to from Popeyes except for the fries- the fries were ok. On top of that, customer service was mediocre at best. No one was welcoming. It felt like an “order your food and get going” experience. The dining area was filthy. We had to clean our own table, bench seating, and chair. But before that, we had to ask for tissues because there were none available for self-service. This location gets two stars- one for the fact that their fries were edible and two, they did give us honey packets when we asked for it. Sad that they get stars for something basic, but I was trying to find positives in the experience.Parking: Depending on the time of day, parking can be limited. The parking area is a bit weird having only one row of parking on the main entrance side.
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February 2024 by Wren
I bought the 10.59 wing combo meal. It came with fries, I did not get any fries. This has happened multiple times with them where I'll order food and not get all of my meal. It's very irritating. Word of advice, if u get it take out and are picking it up in person be SURE to double check so they you know they didn't miss an item. That's 3 dollars I'm never gonna get back. Good luck to the rest of you. Hope you actually get everything you paid for.
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February 2024 by Jamonte Puryear
They tell you 7 mins for food but have you wait 30 then just to not care about any complaints you tell them. Night manager Abdul doesn’t care for customer service this location always takes forever and is way overdue for a remodel. Dedo not coming back.
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February 2024 by Nuri Govdetasan
The stuff doesn’t take the order carefully and most of the time they give wrong food or missing item.
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January 2024 by Stanley Toussaint
The employees are very rude without understanding and without any sense of
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January 2024 by Johnny
Ordered sweet & spicy wings. 1st box the wings were warm but did not taste great. The other box the wings were cold and did not taste good either. Both boxes did not contain a lot of the sauce either. The mac n cheese was warm thank goodness but I've had better at other Popeyes locations. Won't order from here again.
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January 2024 by Tyler Church
Avoid the chicken wings. Really sloppy and just no comparison to an actual wing place
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January 2024 by Kency Zuniga
I am very upset but very upset today my husband went to buy a chicken and asked for a size of coshlo and it turns out that they gave me rotten
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January 2024 by Trinity Hicks
The people working in the drive thru were very rude and tried to up charge me. I don’t recommend getting food from here.
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January 2024 by Daniel Stillman
Pulled up the the window and paid for my order, got my drinks and the lady told me to pull forward. This was odd because there is not much space so I thought that she was going to bring the food out promptly. I pulled as close to the road as possible which felt unsafe and still blocked the end of the drive through. I watched as 8 cars pull up to the window and get their food and then have to drive over the curb at the end of their drive through to get out. I didn’t know where else to go because I was told to just pull forward. Finally after another 2 cars go through and get their food and squeeze by my car I pull out into the road and do a 3 point turn to get back into the parking lot to park my car. As soon as I get out someone finally walks out to the car with the food, does not apologize or explain the excessive wait. She just says “thank you” and then turns around to walk back in.
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January 2024 by Anthony Shmeka
The service was fast. The food was hot and fresh with a large amount of Suace.
