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February 2024 by Yetta B
I came into here, first thing I asked a lady that was feeding cats was if she could help me “I don’t work here” she states as she continues to feed cats then a few minutes later I see her stocking cat food on shelves. I asked the cashier a question and she looked scared of my presence (I’m a black woman). So I politely left. All I wanted was to know if my teacup yorkie can get his nails trimmed for a walk in. These people are rude nasty and afraid of their own imaginary beliefs.
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February 2024 by Mauricio De Leon
I love this place
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January 2024 by Lulu Yen
Based on recent experience you have a 50% chance of getting a snotty cashier
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January 2024 by Victor Rodriguez
Excellent service
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December 2023 by Edgar Flores
The only reason I put 1 stars to this place is for this employee call Amanda I think she should fine a job that is not Costomer service related the The Way si Tread People is rude
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December 2023 by Dana Stancil-Jones
Placing the order was easy as well as the pick up process. I place the order here in Charlotte, NC for my grand puppies in Virginia and there's never a problem. Thank you.
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December 2023 by Shay
NO CUSTOMER SERVICE!CASHIER SITTING DOWN ON HER PHONE.ASSOCIATES HOLDING CONVERSATIONS IN THE BACK.SHIPMENT AND SHIPPING EQUIPMENT ALL OVER THE PLACE.DISGUSTING ESTABLISHMENT!I RATHER TRAVEL TO FAIRFAX FOR GREAT SERVICE AND A CLEAN ENVIRONMENT.
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December 2023 by Chung
I use this location for my dog’s grooming,I have been so disappointed in the lack of service lately. Emily is constantly canceling or rescheduling my appointments and when I finally do get it, Emily has a nasty and unprofessional attitude. If you don’t like your job then find a new one, don’t take it out on loyal customers!!!
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November 2023 by Kevin Gonzales
I've been shopping at the Annandale Virginia store for about a year now and the store is always neat and organized the staff is always very helpful. Every visit to the store I've always found what I needed for my pet.
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October 2023 by Joe Chmielewski
The young guy that assisted me was great. Very friendly, courteous, and helpful. He was able to answer most of my questions, the ones he wasn't able to he offered to put me in touch with them directly which was thoughtful but not necessary. It was my first time to this particular store and I was happy with the selection of products and live fish there.
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October 2023 by Samantha Daniels
First time coming to Petco since moving to the area. Not a pleasant first trip, Gabriel checked me out and never greeted me at the register. Was on his phone when I first walked up and when I ask for a bag for my item he slide them off the counter into a bag. I’ve been coming to many different Petco’s over the years and by far the worst customer service I’ve received.
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September 2023 by Rogelio Hernandez
My encounter with Jose at Petco was fantastic! He really knows his stuff when it comes to Betta fish. And their store mascot, Bluey the Betta, is very well taken care of and loved. I'm glad to have a store with such experience, so newbies like me can learn.
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September 2023 by Sass and Serendipity Yoga
Brian is incredible! I’ve brought my dog to dozens of other groomers, but Brian consistently demonstrates the most attention to detail and my dog is noticeably less anxious after appointments with him compared to other groomers.
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August 2023 by Denise Lewis
Love my groomer Brian at Petco, he does a great job.
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July 2023 by Nicolette Bussanich
Groomers here do not know how to groom doodles. Brought my Bernedoodle and said that we could cut her fur pretty short (like a summer cut), but to leave her poofy head & her tail. I picked her up and she was completely shaved. Both her back paws have been bleeding since picking her up, and we noticed cuts on the inside of her ears. It feels like they didn’t want to deal with doodle fur & just took the easy way out by shaving her.