-
February 2024 by Olivia Rutledge
Had a great experience here! I had to get my battery changed and Chez was super friendly and efficient.
-
February 2024 by Mnyot Zecarias
The worst excuse of a tire shop came in to replace a tire and wheel and left with battery/engine issues. Manager took my money without letting me know my car wouldnt start then want to act like its normal when I have never needed a jump before. These guys are trash dont take nothing to them. Last time i came here i suspected they messed up my wheel and this was a second chance but hey dont be a fool twice like me and dont even stop by the first time.
-
February 2024 by Tim T
The team was attentive and very informative with the service. I would go back.
-
February 2024 by Tom Richardson
Service was a bit slow, but the quality and expertise was good
-
February 2024 by Rj Berrio
I was impressed by the service I had received at this Location.(Annandale)The Mechanic servicing my car and the front personWere very nice and professionals.I saw a big improvement in customer service specially from this branch if they continue working there,I definally will continue choosing this branch for car service.I had to recognize that almost lost confidence and appreciation for Pep boysI hope they will be more honest and friendly people at front like these two guys.I did not get their names,but the mechanic is an older Hispanic male and the front person a short African american ,ask always for themNo B S when pricing and very knowledgeable and helpful. The only downsize still the waiting time.For those two individuals my appreciation and Thanks!
-
February 2024 by Said Rahali
Professional service
-
February 2024 by Gerald Kassalow
Both Errol and Jonathan have provided professional exceptional service at a reasonable price for my Chevy Truck over the last six months. Recently, I had to bring it in for a few problems and I was impressed by how quickly they repaired it and charged a fair price with first quality the parts. Thank you, Pep Boys Annandale.
-
February 2024 by Tim G
Fast and easy service!
-
February 2024 by Hussein Hadi
I go for car fix the starter. Ok. Then he fix something I do not ask for fix!!!!!!! I pay money but no fix what I ask! He fix tire rod!! No way Jose!! I spend money no no no $600??? No I lose all this guy scam me
-
February 2024 by Nicholas costa
My buddy went in for a starter, and left with a tie rod replaced and $600 less in his pockets. Never approved tie rod for replacing, and the starter was never replaced. He’s now sitting in a parking lot with his car not starting because his starter is still messed up. Battery’s not dead, and used a jump box and another vehicle with jumper cables. Don’t recommend these people at all. They’re just money hungry scammers who couldn’t care less about you as a customer.
-
February 2024 by b Bbb
I am utterly appalled by the service at Pep Boys in Annandale, VA. This wasn't just poor service; it was a complete scam. They took my car under the guise of professionalism, only to betray my trust in the most blatant way. Not only did they grossly overcharge me, but they also had the audacity to replace parts without my permission. The level of incompetence is only outmatched by their sheer greed. I was taken advantage of, left with a bill that makes no sense, and parts I never agreed to. This is a predatory business that preys on its customers. I expected much more from a well-known establishment and am deeply angered by this experience. I urge everyone to stay away and spare themselves the frustration and financial loss I've suffered. Unacceptable and shameful!
-
February 2024 by Sami Elyoussefi
Horrible place. and even worse customer service
-
February 2024 by Yonis Yahye
Theres a reason why this place has such low ratings. Untrustworthy worthy people and workplace who dont really care about you or your car. Dont ever come here
-
February 2024 by santiago mateos
Literally the worst automotive service group to ever exist. Please don’t come here unless you wanna get scammed.
-
February 2024 by Glen Johnston
Great experience, the team in Annadale, VA, provided great consulting and service on my vehicle. Will return as a regular customer. The receiving and check in technician was exceptionally good and pleasant.