I was looking at the reviews and it looks like the management at BB&T or Truist do not and have not read the reviews (which goes back a decade)!!! Because this branch continues to operate at a 2 Star level, and continues to provide bad/slow/rude service ??♂️
May 2023
All the time this branch Too much waiting time all the time staff shortage very bad service overall
January 2023
This is the first time I have ever known that you cannot exchange money while you are in the bank - i gave out a bunch of $1 bill and ask if I can exchange my $1 bill to $10 bill but she stated that she cannot exchange it- it need to be deposited into account
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.