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November 2023 by Agu
The staff here is very friendly and helpful. Shoutout to TJ, though, because he made the experience 1000x better!! His friendly attitude made it a pleasure to work with him. Even though we had to wait a bit since everybody was busy, he came right over and greeted us with a smile once he was available. Everything went smoothly, and his amiable demeanor made our trip not seem like the chore it was. Hassan was also a nice assistance. They are valuable assets to T-Mobile :)
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October 2023 by Elaine Parness
TJ Stokes helped me in my moment of despair. He fixed my problem and he taught me how to solve the problem if it occurs again.
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September 2023 by candy leon
Galmar was amazing! He was super helpful and made sure I got the best deal. I’m so satisfied with my experience and with my new phone. Manny was also helpful! Thank you guys!
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September 2023 by Mr Jackson
T.J was awesome. Didn't try to pressure me. Was kind. And friendly. Very knowledgeable. I recommend him. He made it simple and easy. Give the man a raise! Well done Mr T.J?
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September 2023 by Sameh Abdelkader
The staff was very helpful and they help me get what I want so quick.
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August 2023 by Sarah Cho
I meant to write this a while ago when my mom and I had visited but forgot about it until now. We were having trouble with our phones and wanted to upgrade, Sergio and TJ (I think) were the ones to help us and while I wouldn't say Sergio isn't the bubbly/friendly type of customer service, I would say he knew what he was doing and helped my mom and I get done most of what we needed, he and the other staff even stayed a bit after closing to help us finish what needed to get done, and then pointed us to other resources when they couldn't help us (switching account owners). I mention this because I saw the previous review and while I could kiiiiiiiiinda see where that person might be coming from, I don't think I agree with it. From my experience with Sergio - he seems to be the type of person that will definitely help you if he can but if you act unreasonable or belligerent, he's not the type to roll over and take it. When my mom got upset because Sprint (who merged with T-Mobile and took over the accounts) was not truthful because it turned out the phones we paid for was leased and we didn't actually own it, Sergio responded calmly and we were able to get the issue fixed.Also, thank you to TJ who helped us! I'm pretty sure he was new-ish and while he didn't know everything, he made sure to ask other coworkers who worked there longer to answer our questions, I appreciate him doing all he could to help us! He didn't beat around the bush and was direct but also was very polite with his words, I asked him a bunch of questions because I didn't really understand how this all works and he had a great customer service attitude through it all! I was anxious to go into the store bc that's the type of person I am but I came with my mom bc I didn't want people to be rude to her since she doesn't speak English fluently so thank you to both for taking care of us :)
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August 2023 by rob perez
This particular location helped me because my original store was closed an hour earlier than posted. This store helped me with a billing issue that my location messed up. They were fast and helpful.
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February 2023 by hi how are ya
I have been with sprint for more than 20 years and have been a very loyal customer, their customer service was superb until T-Mobile took over and then we experienced a problem. The manager(Sergio) at 6550 Little River Tpke , Alexandria, VA 22312 was being very rude to me and did not act like a professional manager. His attitude represents the level of professionalism of the company. Otherwise he should not be hired. I'm thinking to switch carrier.
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February 2023 by Juan M. Guillermety
Representative look likes he didnt want to work.
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October 2022 by Ariel
Tommy was super helpful and polite. I was on a time crunch and he was able to be speedy and professional. He help me set up my new phone without me feeling rush, l didn’t feel like a customer but more like a friend.Very friendly.Would definitely recommend asking him for help when you’re there. :)
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October 2022 by Yeraldin Pardo
Tommy was absolutely amazing to work with. He’s knowledgeable and is great at explaining everything. Truly thankful with his help and quickness to solve my issue. Great employee
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October 2022 by Chris Barrera
Tommy was absolutely phenomenal so helpful and so knowledgeable he truly went out of his way to help me with my shattered phone. He’s a great employee!
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July 2022 by Javier Gonzales
Very rude employees, I'm more than 22 years loyal costumer and we don't deserve attitude from this location attends . They work for a company that representing how the level of professionalism are.
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July 2022 by Lina Gomez
Jonathan in the store was amazing helping me with my broken phone and the issue with my insurance. Very good customer service!
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July 2022 by Alex Z.
Terrible customer service at this particular location. Tommy is a disaster. He always has an excuse for everything. I came in to upgrade for a phone and Tommy gave me a variety of reasons why he couldn't help me right away. I waiting over two hours to get help. As I observe the potential customers that came in, the interactions with the sales reps was atrocious. I'm not sure who trains these guys, but they have zero customer service skills. Tommy does not acknowledge customers and the store manager is no better. Will take my business somewhere else.
